Customer Reviews of DeMontrond Hyundai
Review type:
Car Shopping DeMontrond Style
by Yvonne Hopson on 05/12/2025
My overall experience was excellent, especially the help and support provided by Erik, my salesperson. I would be happy to recommend DeMontrond Hyundai, Texas City, to all car shoppers.
144 reviews
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Mommy’s Palisade
by Wad on 05/09/2025Eric Salas , was very helpful and followed up with answers to all my questions and made the purchase a pleasant experience. Ryan in finance was also helpful at explaining the details on different options with finance and warranty options.Good check in - 3hrs for sefvice
by Sue on 05/08/2025Waiting area was comfortable and provided drinks, but I thought 1-2 hours for routine oil change and inspection and it took 3 hours. Next time I’ll drop off instead of waiting. While the car wash is nice, I would have preferred faster car… return without wash; ask if wanted.Car Shopping DeMontrond Style
by Yvonne Hopson on 05/12/2025My overall experience was excellent, especially the help and support provided by Erik, my salesperson. I would be happy to recommend DeMontrond Hyundai, Texas City, to all car shoppers.Excellent Experience!
by Denise S on 05/12/2025I recently purchased a car from Demontrond Hyundai in Texas City, TX, and had a fantastic experience. The customer service was outstanding from start to finish. The staff was friendly, professional, and made the entire process smooth and… stress-free. They answered all my questions, took the time to walk me through my options, and made sure I was comfortable with my purchase. I highly recommend this dealership to anyone looking for a hassle-free car buying experience!2025 Santa Cruz
by JD on 05/09/2025Overall good experience. Big reason I went was the Lifetime Warranty...The Demontrond Warranty.Answer the phone
by Casey on 05/05/2025They never answer. 2 years I have tried to give them my business. I finally give up! I have actually had to drive there to make an appointment. Never againGreat service
by Vince on 05/04/2025Worked with Ryan who made the process easy and fast. Spoke to him over the phone and he worked out a great deal. Was there maybe 2 hrs. doing paper work. He was straight forward and did not try any unwanted sales or waste anymore time then… what was needed.MJPETTY
by MJPetty on 05/03/2025Thanks for great service on my vehicle. Very pleased & Great work done by the service maintenance staff. Now the DeMontrond dealership, was a true inconvenience & hardship , the waited days, to go without a vehicle was while awaiting days… for servicing was a truely a hardship. Wish DeMontrond dealership offered a free loaner vehicle for owners, like many other dealerships , in those lost days without my vehicle, which was a true hardship. Thank-you.DeMontrond Service Excellence
by KeishaRyan on 04/30/2025John White is an exceptional service adviser and ironically they have 2 John’s, and both are great! Very friendly and helpful. I dropped my car off last Thursday for diagnostics and by Friday they had the results and repaired by Tuesday!… Now that’s service with a smile! Thanks to all, including Haley and Brandan!Service Department actvity
by Todd MacKenzie on 04/29/2025Even though I didn't purchase my 2021 Palisade here, this is the only place I take it for service. John Warner was my Service Advisor. John was great in all aspects. Knowledgeable, friendly and courteous. I also had my car detailed. It… looks great. I highly recommend this specific service.Very accommodating and above and beyond expectations
by BeBe on 04/22/2025updated 04/28/2025You will drive away in the car you want! Very friendly and professional family atmosphere dealership.Good customer service makes a loyal customer to hyundai
by loyal customer on 04/27/2025I was inclined to return to purchase my next tuscan because they had what I want fast nice and work with me. Anahi even helped me BEFORE they officially opened. She was straight with me and eager to help and made the car buying process as… smooth as possible. Ryan in finance is phenomenal and very attentive. Marc was patient and helped tremendously. Rigo detailed my car and had me riding in style with a smile. Thanks rigo. These folks A plus.I highly recommend them and plan on coming back to buy my 3rd car here when that time rolls around. So, I guess I'm officially a loyal demontrond buyer now and proud to be one!They are very slow .
by J Rabbit on 04/25/2025They are friendly but they take much longer to do the work than expected. They told me that my car needed a few different things serviced. But I am going to get a second opinion.Professional in every way!
by Ron and Donna Baade on 04/25/2025DeMontrond was courteous, kept us informed, This was a service maintenance event but clearly the best experience ever. Professional, courteous, friendly and thorough.My first car purchase!
by Ashley Zegarra on 04/19/2025The experience with Vidal was extra smooth. He listened to my wants and worked on my timing.Quick and no nonsense!
by China D on 04/24/2025They got me in and out on a vehicle recall without trying to upsell me on services or things I allegedly needed, like other nearby dealerships. They included some recommendations in the paperwork but even those were reasonably priced. I was… in and out quickly and it was a very pleasant experience! I'll definitely come back for my service needs!Demontrond Service DOES CARE!
by Josh Goldman on 04/22/2025Shout out to John in the Service Department, he kept me informed and was fair and honest with the work on our '21 Palisade, even researching which parts were still under warranty. Great customer service!VERY EFFICIENT
by Michele Roberts on 04/22/2025Every person I encountered at this dealership, I went to the service department for recalls on my Hyundai, everyone was pleasant, personable, helpful, knowledgeable and they have a waiting area that has a TV and soda and water and coffee… magazines which just makes the wait go by so much faster if there is a wait. I was undecided at first on which one to choose to have my recall services completed and I'm so so grateful that I chose the Texas City DeMontrond location I will take my car to be serviced there every time it needs anything in the future. And John, was just a great guy. He's very pleasant funny just explain things in ways I could understand them. Also they give you a printout when you leave about what they did what they think should be done good maintenance practices on your vehicle in the future it was just all around A great experience and I'm so glad I chose that location and those people are awesome over there! I would recommend this place to anyone that I know.Haley saved the day.
by NMM on 04/19/2025I was not having a good experience during my visit and was getting frustrated, but then Haley showed up, actually listened to me and got everything handled.Awesome Service Experience
by JJE on 03/31/2025updated 04/08/2025Carl was super professional and worked closely to make sure we got the perfect new Hyundai.Aaron in service
by Coach Franklin on 12/19/2024Aaron in the service department was super helpful and should be recognized for trying to right the ship in his department. This location is struggling with prior poor customer service but he made sure (the other associate not so much) but… Aaron made sure that our needs were met and is doing the right thing. When it all comes down to it, we’re all on the same team just trying to get reliable cars these days to get people to and from work or wherever they need to go, thanks for just being a good person Aaron!
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You will love doing business with our Team! We have upfront pricing, no dealer ads or extra equipment charges, and our reviews are Awesome! Come see us soon!
What sets us apart
We offer a Lifetime Warranty at no additional cost to our guests. It's called Warranty Forever!
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop