Customer Reviews of North Freeway Hyundai
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NORTH FREEWAY HYUNDAI, HUMBLE HYUNDAI AND BAYTOWN HYUNDAI BBB F RATINGS
by Informed Consumer on 05/31/2024Do not buy or deal with these dealerships before reading the reviews on the BBB and on-line. Be forewarned that several customers report that they are manipulated in giving the dealerships a high rating in exchange for a free service. If… the reviewer does not across the board give high marks, the offer for the free service is reneged. So be wary of any high marks. The three dealerships are owned by Paul Peebles. The General Manager at Humble Hyundai is John Kay and the Fixed Ops Director at the three dealerships is Tim Shipe. Rather than honor my safety recall appointment of three weeks, I was told that I needed to return because the part was not available and that customers need to come in first to have their VIN number and odometer photographed before the recall part can be ordered. Total BS. They then give you a 21-point inspection list of REQUIRED IMMEDIATE ATTENTION items: brake flush 169.95; fuel injection cleaning service 179.95; engine coolant 159.95; transmission fluid change 331.37; and most incredibly, an alignment of 119.95 for tire damage and abnormal wear [for 4 one-month old tires with alignment done at time of purchase]. $1,040.64 worth of unnecessary repairs. I was then put on a DO NOT SERVICE list at the three dealerships closest to my home - because I became upset when I was lied to and made to waste my time and work. This is a safety recall and one which these individuals are not addressing as required by federal regulations. They have no regard for customer's safety, time or money.Great place to do business at
by Danish Bin Khalid on 08/20/2021I like this location has a drink machine and I get great service.Great customer service
by Jordan on 03/13/2019Had a great experience here and would recommend it to anyone the sales staff were professional and courteous and answered any and all my questions. Everything I needed was done in a timely manner and I was left extremely happy with my… experience.Great job at North Freeway location
by Johnny on 12/06/2018The sales team at North Freeway are about as good as it gets. Made the process easy and welcoming. They also have an automatic beverage machine that's the best I've ever seen.Another Outstanding Visit
by Tucson on 07/26/2018updated 08/09/2018I arrived early for my Tucson service appointment, but Kyle got me in and provided complete service to my vehicle. The service event was performed quickly and professionally.North Freeway Hyundai
by AliciaNava on 07/30/2018updated 08/09/2018I appreciate their kind and fast service, i feel really confirmable each time that I need to do my service carDOOR LOCK WARRANTY REPAIR
by Hoss_man on 01/01/2017Made an 8:15am appointment for a power door lock acutator warranty repair. Service Tech Chris met me on time and noted all the details. Service Advisors Jessica and Brandon were very helpful. Replacement made on time and as promised.… Donuts in the Customer lounge was a pleasant surprise!Service review
by jmlaggie on 11/19/2016updated 11/30/2016Brandon was very polite and professional. Took my car early before my appointment and got my car finished before the promised time. Very nice to work withService Rep top notch
by Spiffy12 on 11/16/2016updated 11/30/2016My service rep Meya Stamper was great. Very professional. Kept me informed throughout the process. Friendly and genuine as well. I enjoyed working with her. Thank you Meya.Service Performed
by Monnie1l on 09/26/2016updated 10/11/2016Made appointment for factory recalls to be done on my Tucson. Brandon, the service writer, met me right away as I pulled into the service area and took my info and car info. Within minutes the car was checked in and I went to waiting area.… Less than an hour later my car was ready. Really great service! Thank you!good service dept at North Freeway Hundai
by NFrwyHundai on 08/26/2016Had a damaged tire from road so had to buy new tire. Dealer also said there was a recall campaign for the car so they took care of everything in an efficient and timely manner. Second car I have purchased at this dealership and my son also… just purchased a new vehicle here as well.Not Dolores Wieder but WITHROW!
by romans51 on 07/09/2016updated 08/04/2016good marks for Elory. However I felt the work should be warranted and it was not. Said part was damaged. Could you tell me what the damage looked like? Half of it had already Fallen off! So, yes, it was damaged! very disappointed in… my so-called warranty. I only have 15,000 miles. I do not feel I can trust you to honor any warranty work . The "good" warranty was the reason I bought the car. The work took three hours and no one kept me updated I had to ask after two hours!Walk in
by jcpetillo on 07/25/2016My vehicle did not want to start and I had to have the wrecker bring it to the shop. I was had exceptional help and was able to pick up my vehicle the same day. Thanks for the great service.Well Run Car Dealer
by BigGrampyBob on 07/16/2016On my third car from North Freeway Hyundai. Always return due to good price and reliable quality service.Job well done!
by Kaylyn8 on 07/09/2016The work was done in a timely manner. The atmosphere is great. Nice drink station.Satisfied
by GreenFlag on 05/25/2016Car was ready on time and work was performed as expected and at the price quoted.Praise of Stella Service
by Dabbieann on 05/09/2016The service manager asigned to service my car was very professional and helpful, my car was ready sooner than I expected and was cleaned. I am very pleased with the service here.Exceptional Service
by Judithmckenna on 04/24/2016updated 05/07/2016The service people treated me with the utmost importance. When I came in on Saturday as a walk they truly tried to see the matter with the car. When could not fix it until later. I received a nice loaner car. Because of the bad weather came… they called to say how things were working out. They were very nice.They explained to me what was done. Thank you.quick response
by federicobellin on 01/28/2016updated 02/11/2016didn't charge the electronic diagnose since the problem was clear, did appreciate thatRecent Visit
by cindysf3 on 01/29/2016updated 02/08/2016The staff was friendly, professional, and helpful. The work was done as promised. We will definitely go back, when pur car needs additional service.oil change
by jcpetillo on 01/25/2016I enjoy bringing my car for oil changes the services is always great and completed in a timely matter.
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About our dealership
North Freeway Hyundai in Spring, TX treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence at our Houston area Hyundai dealership!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to click and browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling. We will gladly inform you when a matching car arrives. If you’d like to see a vehicle in person, feel free to contact us. We look forward to serving you!
What sets us apart
2016 Hyundai Dealer of the Year – Dealer Rater
2015 – 2018 Consumer Satisfaction Award – Dealer Rater
A+ BBB Business Rating – Better Business Bureau®
4.6 Rating – Google Reviews
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish