North Park Lincoln
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Customer Reviews of North Park Lincoln
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North Park Lincoln Used Deceptive Practices To Sell Me A Car
by laprentiss27 on 05/06/2025UPDATE: Be aware that responses to Google reviews from North Park Lincoln are AI-generated. The dealership does not personally address customer feedback. A special thanks to Mr. Chris Robinson, one of the sales managers, for clarifying this… and for informing me that since my vehicle was sold “as is,” North Park Lincoln has no intention of providing any assistance or rebuilding a relationship with a valued customer. North Park Lincoln Used Deceptive Practices To Sell Me A Car Under Their “As Is” Sales: Then Blamed Me For It! Hardworking consumers beware! This review serves as a warning about the unacceptable and shady practices I experienced when purchasing a vehicle from North Park Lincoln, located at 9207 San Pedro Ave. San Antonio, TX 78216. My experience was shockingly unprofessional. Just two weeks after purchasing a vehicle, the transmission failed. To add insult to injury, the check engine light, conveniently off during the sale, came on within three days, accompanied by serious transmission problems. These issues and others were never disclosed and have resulted in over $14,000 in unexpected repair costs. When I approached general sales manager Buddy Tatsch for a refund, he responded to my request with arrogance and utter disrespect. He had the audacity to ask, "Why would he buy back a vehicle from me with a faulty transmission?" clearly attempting to shift the blame for selling me a defective car. His lack of empathy, accountability, and basic customer service was appalling. Do yourself a favor and steer clear of North Park Lincoln, particularly Buddy Tatsch. Their shady practices are simply unacceptable. Hardworking consumers deserve far better. I highly recommend that if you decide to take the risk of purchasing a used car from North Park Lincoln, you have it thoroughly inspected by someone you trust or by a different dealership that is not associated with North Park. If they refuse or try to persuade you otherwise, take my experience as a lesson learned. I will be attaching documents that provide a detailed overview of the event timelines and associated costs.The Best Yet!
by FNF on 04/26/2025Casper and his sales team are the example all providers should strive to achieve, i.e,, the very best!!! Thoughtful, through, courteous, honest and friendly. as I said - The very best!Very helpful salesman
by Daisy on 04/19/2025Casper was very helpful and assisted me in finding a 2025 Lincoln Navigator. Being a San Antonio native I really wanted to purchase but dealerships have just began to get them in so it wasn’t his fault that they didn’t have the color and… options I was looking for. If your in need for a new or used vehicle as for Casper!!Jennifer & Shelby Delivered 5-Star Service
by Cassandra Jones on 03/14/2025On Monday, March 10, 2025, I stopped by to test drive a 2017 Lincoln MKZ Hybrid and had the honor and pleasure of meeting Jennifer Hale, Sales Rep. and Shelby Corpus, Finance Manager. Jenner was a breath of fresh air. She's professional… yet down to earth, and very resourceful. From inception I knew I was in good hands with her. Her institutional knowledge was front and center. If you're in the market for a new car, stop by and ask for Jennifer. During the test drive she pointed out the vehicle's special features and the benefits of purchasing with NPL. I've purchased three vehicles in the last three years and not one of the previous three salesman deliver a top notched, unforgettable service like Jennifer delivered. Jennifer's belief that I was getting a great deal was confirmed when Mike, Lemon Busters Inspector, gave the vehicle's performance/value a 10/10. Mike had nothing but high praises for the dealership stating they are one of San Antonio's premier and honest dealerships who delivers exceptional customer service. I would be remised if I didn't mention Shelby the finance manager. I got immediate approval, but it wasn't enough to cover the extended and maintenance warranty I wanted for peace of mind. Shelby made a few calls and Wala; I was approved for additional funding to purchase the warranties to protect my investment. Finally, I want to commend the entire NPL team. From the front door greeting to the final purchase, I received the red-carpet treatment. Overall, I didn't just buy a car, I had an unforgettable experience. Thank you, Jennifer, Shelby and the entire NPL team for providing outstanding service and a job well-done.Adam Garcia is amazing!!
by Kate C on 01/24/2025It was a seamless process and Adam Garcia was the most helpful!! I highly recommend working with Adam!Everyone should be so lucky
by Linda Rodriguez on 12/29/2024Michelle Sipsas was terrific. She found exactly what I wanted, was attentive and patient. My new car is my perfect match! North Park Lincoln was an excellent experience/ every car buying experience should be so good. I love the way my car… was presented to me. Such a sweet surprise❤️Great Customer Service
by Darren on 11/17/2024I really liked working with Ricky Tejada. I had looked at several other dealerships but they were selling high mileage cars at high prices, with high pressure. I found a nice used car, Ricky was upfront, pleasant, and showed the drive out… price, no pressure, no add on's, just a straight deal. Thanks, Ricky!Outstanding experience!!!
by Mary M Marty on 09/24/2024updated 10/02/2024I am so delighted in my buying experience I've had recently with North Park Lincoln and especially my sales person Jennifer, Holdt. She met me and took me right to the SUV I wanted. It is a 2024 Nautilus Black Label. When it was time to… pick up the SUV, Jennifer went through all of the apps and other buttons that are included with the Nautilus, moreover Jennifer followed me home to pair the Natulis' garage door opener with my hand help one and by golly it worked! I've never had one work before, but certainly do now. It is good to be back with North Park Lincoln here one is made to feel like family. I am delighted to have Jennifer as my sales person. She is outstanding, knowledgeable, and patient. Thank you!!!!!Michelle Sipsas North Park Lincoln is the BEST!
by James Jones on 09/14/2024Michelle doesn't rush you to make a decision and it supports you throughout the buying process. We bought a 2024 Lincoln Nautilus Reserve III and it is AMAZING!Want white-glove service? Michelle Sipsas delivers.
by Cris H on 07/03/2024I had the pleasure of working with Michelle Sipsas (pronounced me-chelle) at North Park Lincoln, and I couldn't be more satisfied with the entire experience. Michelle offered exceptional customer service, demonstrating an in-depth knowledge… of the various car models. Her professional and friendly approach made the car-buying process stress-free. I truly appreciate the time and effort Michelle put into helping me find the perfect car. I would wholeheartedly recommend her to anyone looking for a new vehicle. Thank you, Michelle, for your outstanding white-glove service!Stellar Service and a Stellar Vehicle
by 2024 Nautilus on 05/18/2024We recently purchased a 2024 Nautilus from Sandy, and I couldn't be happier with the entire experience. From start to finish, everything about the process exceeded my expectations. The staff at North Park Lincoln was friendly,… knowledgeable, and professional. They took the time to listen to our needs and preferences, and they went above and beyond to help us find the perfect car. I felt valued as a customer and never pressured into making a decision. The selection of vehicles at North Park Lincoln was impressive, with a wide range of options to choose from. The sales team was transparent about pricing and financing options, making it easy for us to understand the total cost of the car and any additional services we opted for. The 2024 Nautilus itself is everything we were looking for and more. It drives smoothly, looks fantastic, and is equipped with all the features I need for a comfortable and enjoyable driving experience. The 48 inch screen is insane. We feel confident in our purchase and know that we made the right choice. Overall, our car buying experience with Sandy was seamless and stress-free. We highly recommend her to anyone in the market for a new vehicle. I would also like to thank Michelle and Oscar along with the entire team for making this process so pleasant and for helping my wife find her dream vehicle.Love my Navigator!!
by Laurie Burchfield on 04/22/2024If you’re looking for a new or used vehicle North Park Lincoln is your place and Avery Vasquez is your sales consultant. I was dreading the buying process but he made it so easy. He is very professional yet laid back. Not your typical… salesman. He helped make my experience 100% worth it and I will definitely be back. I am over the moon excited with my new Navigator. Thank you North Park, San Pedro and Thank You Avery VasquezRicky Tejada @ North Park Lincoln
by T on 02/17/2024Ricky was very nice and helpful. He went out of hus way to make sure we were taken care of and satisfied.Very pleasant buying experience
by Bertrand Blokhuis on 01/18/2024Being an overseas customer that lives 5300 miles away from North Park Lincoln I had an tremendous good buying experience at this dealership. Looking for an 2015 Cadillac Escalade ESV for almost 6 months, a car that cannot be found for an… reasonable price in Europe, I finally ended up at North Park Lincoln. The moment I asked for information on the Caddy they had for sale, Michelle Sipsas took me by the hand and assisted me every step of the way in a professional and pleasant manner. You wish there where more dealers like this one, being customer friendly the moment you contact them. If, for some reason, I would buy another vehicle from the States again I will most certainly start shopping at North Park Lincoln in San Antonio Texas.Thank You Ricky Tejada
by Tom Henry on 11/30/2023I live 300 miles away from North Park Lincoln, but they had the exact car on order that we were looking for. I emailed Ricky Tejada a number of times and he always kept me informed of the vehicle's status over several months. We ended up… making the drive to purchase the car and it was a very easy experience. Ricky went over all the features of the car before we left the lot and we are very pleased with it and with the attention we received at North Park. I would recommend anyone to buy a vehicle there in the future.Ricky Tejeda helped me buy a car from 250 miles away!
by Cindy Dahl on 11/26/2023I can not say enough about my wonderful salesman Ricky Tejada of North Park Lincoln. I live 250 miles away from San Antonio. I called my local Lincoln dealer and told them what I wanted which was a hybrid plug in Lincoln Corsair gently used… but I was told they could not get it for me. Then after further research, I contacted Mr. Tejada who found me the exact car I wanted! Of course I was skeptical buying a car from 250 miles away but he was fantastic and offered me the reassurances I needed. He even Delivered the car to me! The loan manager from the dealership, Mike Yuretich was fabulous as well and contributed greatly to the overall positive experience. He made the application and loan quick and easy! I love my car. I've had it 2 months and still on my second tank of gas! I drive it everyday. It's Amazing. I would have never had it without the help of Mr. Ricky Tejeda.Best Experience w Casper and Joseph
by Kristina O on 08/10/2023I went to North Park Lincoln after looking on their site for a pre-owned vehicle. I found a few that I wanted to look at and test drive. I sent in my inquiry, they set me up with Casper and Joseph. I am a very strong believer in that… everything happens for a reason. They were the perfect team for me! So patient! I looked at about 4 - 5 vehicles over the course of 3 days. I was nervous in looking at used cars as all of my previous vehicles, Toyotas, were all purchased New, but: 1. Lincoln doesn't make the MKZ anymore (that's what I purchased. A beautiful Reserve model that I absolutely LOVE) and 2. even if they did, it would be out of my price range for a brand new one. Each day I went, Casper was so helpful, never looked, acted or appeared to be annoyed with me even though I was annoying myself lol with feeling indecisive, but he was always so nice, and so patient. I never felt pressured or made to feel as though I was wasting their time. His assistant, Joseph, was very helpful as well. Him too, very responsive and attentive and easy to talk to. I felt very comfortable doing business with them. Even the finance representative was awesome. Overall it was a great experience and I love my car, and happy that I went to North Park Lincoln and had the best sales team I've ever dealt with.The Best Dealership in San Antonio/Texas
by Buddy G on 07/10/2023Casper Kasperski is a friendly, no hassle customer service oriented salesman. I drove the cars, selected the one for me and Casper and his team did the rest. This is my third purchase from North Park Lincoln and second from CasperJennifer was the best!
by Lori VoigtTitsworth on 07/01/2023Jennifer was awesome to work with! She answered all my questions super timely and there was never pressure to buy. I would gladly do business with her again and NorthPark Lincoln!Great Service
by G Esquivel on 06/27/2023Casper and Joseph were very knowledgeable about the vehicle we were looking at. They were very accommodating and no pressure at all. They listened to our concerns and addressed all issues. Also Mike in the finance department was great. Very… pleasant buying experience overall.Excellent Car Buying Experience
by Cameron Thayer on 06/06/2023Excellent car buying experience!! Christopher Robinson was great to deal with, no pressure and very knowledgeable. We would definitely recommend this dealership to our family and friends.
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