Customer Reviews of Mercedes-Benz of San Antonio
Review type:
UNPROFESSIONAL!!!
by GERARD JOLIVETTE on 11/03/2024BATE and SWITCH!!! UNPROFESSIONAL/LACKING INTEGRITY/POOR BUSINESS PRACTICES. Engage this dealership w/due caution!!! Spent > 2 hrs w/sales rep "aUSTIN" concerning a 2018 MB G63 G-Wagon (White, VIN #WDCYC7DH8JX286640 (in case moved to… another local MB dealership). Trade was assessed and offer posed. "aUSTIN" & manager advised subsequently the veh was not updated in the system and was actually selling for $92.989. after hrs of exchange and several trips into the sales office by "aUSTIN", this should have been evident. I was asked if I had any wiggle room to spend up to purchase the veh! By the time I got home the veh was taken off the net. Another example of poor trade craft! I'm a retired AF Colonel w/ over 40yrs of mil svs/3 MS' and having commanded 5 times and several combat tours. Not off target often! Take my advice; avoid this 3rd Class operation and shop with the other two dealerships in the SA area! (This review may not make the site (another example of unprofessionalism, but it does not negate how poor your sales staff represents the dealership. Large network and I will make all aware and ensure monthly mailings, news letters and all gatherings are made aware). I also worked for a 3 letter org post my mil time and can handle any issue presented, trust...nothing personal here, strictly business. Poor business...Recommendation for Mercedes Used Car Purchase Experience
by Cookie on 08/26/2024Overall, my visit was very positive. The front desk team was welcoming and efficient and my care salesman was knowledgeable, and brought in the previous owner of the vehicle for questions and I thought this was a genuine gesture.Enjoying the CLE
by Jimmy on 08/22/2024Quick responsiveness and quick problem resolutionThank you, Jimmy, for your positive feedback! We're thrilled to hear about your experience with our quick responsiveness and effective problem resolution at Mercedes Benz of San Antonio. We strive to ensure our customers are satisfied and appreciate your recognition. We look forward to assisting you again soon! Sincerely, Chris Martinez cmartinez@mbofsa.com
New car purchase
by Mark on 06/04/2024Sales person honest and fair!!! Sales manager was honest and fair, a lot of dealerships have decided to lie to their customers.Thank you, Mark, for recognizing our commitment to honesty and fairness at Mercedes Benz of San Antonio. We appreciate your positive feedback and look forward to serving you in the future. Feel free to share your experience with others as well. Sincerely, Chris Martinez cmartinez@mbofsa.com
Great experience with Waleed purchasing a CPO from MB of San Antonio
by Stephen on 05/19/2024The professional / personal service provided by Waleed in our vehicle selection and preparationThank you, Stephen, for recognizing Waleed's excellent service at Mercedes Benz of San Antonio. We take pride in delivering personalized assistance in selecting and preparing vehicles for our customers. We appreciate your positive feedback and look forward to assisting you again in the future. Sincerely, Chris Martinez cmartinez@mbofsa.com
This is why I will always come back.
by Sandra on 05/15/2024Salesman was very patient with me. Answered all my questions in a timely manner. This is why I will always come back. This is my third vehicle with MBSA.Thank you, Sandra, for your kind words and loyalty to Mercedes Benz of San Antonio. We are delighted to hear that our salesman provided you with exceptional service. We look forward to welcoming you back for your fourth vehicle purchase! Sincerely, Chris Martinez cmartinez@mbofsa.com
Outstanding experience working with Todd and the MB of SA team
by Tahira_A1 on 03/23/2024Todd of Mercedes Benz of San Antonio was outstanding to work with from start to finish. He is quintessentially professional, easy to talk to, available, and you can see that he genuinely loves what he does and working with people. I think… he is an outstanding representative of the Mercedes brand and San Antonio dealership.Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Chris Martinez cmartinez@mbofsa.com
Mercedes-Benz of San Antonio is the way to go!
by Jason on 01/24/2024Everyone at the Dealership was very friendly and knowledgeable in their Products and Services. They delivered in their products and services and continue to follow-up with me on any assistance I may need.Thank you so much for sharing your positive experience with us, Jason! We are thrilled to hear that you had a great time at our business. Your kind words mean the world to us, and we can't wait to see you again. Sincerely, Chris Martinez cmartinez@mbofsa.com
Best Dealership to do business with.
by John_Soldo on 01/18/2024First and foremost, its the product but when I met everyone there, thats what sealed the deal for me. Great cars, Great people and an AWESOME experience all around!Thank you for this amazing review! We really appreciate your business. Sincerely, Chris Martinez cmartinez@mbofsa.com
Mercedes Benz Review
by Jimmy on 12/20/2023Friendly and professional staffJimmy, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Mercedes Benz of San Antonio provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Chris Martinez cmartinez@mbofsa.com
Outstanding thank you Sofia
by Gerald on 12/12/2023Attentive and pleasantThank you for this amazing review! We really appreciate your business, Gerald. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Buying my "Grey Fox"
by Susan on 12/02/2023Giving me a lot of choicesWe appreciate you for letting others know about your experience, Susan! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Excellent Five Star Service
by Selene on 11/07/2023I would rate my experience five stars being the highest. MB truly delivered excellent service. Starting from the Sales Dept., Vanessa; General Manager, Mr. Martinez; Finance Michael Payne, and Victor. The experience is not just to put us… in the vehicle, but to think about what our interest and needs. They truly cared and showed compassion. Thank you to all for making us part of the Mercedes-Benz family.Selene, thank you for writing this amazing review for our team! At Mercedes Benz of San Antonio, we always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Purchase
by Tomas on 10/22/2023Micheal was outstanding, from the greeting to the overall understanding of our needs and willingness to go above and beyond.Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Tomas! It's great to hear we Micheal able to go above and beyond to understand your needs. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
GT 53
by Alfonso on 10/14/2023Always doing the best to help us accomplish buying our car dream. It would make me come back anytime for AMG vehicles.Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
New convertible
by 12915Nurse_1 on 09/30/2023Repeat customer Mrs Louis Garcia is phenomenal and Lynn is a very patient teacher we had good laughs! The finance man was accurateThank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Great Experience
by Diane on 09/16/2023Jonathan Mohler was an incredible salesperson. He was informative and friendly, but not pushy. He made my visit and subsequent buying experience pleasant and positive.Diane, we appreciate your review and are glad to hear that you had a great experience with our team. We look forward to working with you again soon! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Longtime Coming
by Barrington on 09/13/2023Despite the difficulties getting my vehicle built the staff were extremely helpful & did everything they could to accommodate. In the end I got a comparable vehicle thanks to their diligence.Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
2023 C300
by TerryH on 08/26/2023Vanessa was great to deal with. Not pushy. Felt like she was working "with" us, not just trying to make a sale. Detail crew was very responsive to our picky "missed a spot" comments. Dealership was very clean.Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything I can assist you with in the future, please let me know. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
MBOFSA Purchase Review
by Cliff on 08/15/2023Excellent service and people are knowledgeable about their products.Thanks for your outstanding review! I'm glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Want to be Treated Like a King & Queen?
by King_78626 on 07/30/2023We were so amazed by the customer service that Mr. Louis Garcia provided us throughout the entire process. He was knowledgeable and allowed us the time to make a well informed decision on the MB that we purchased. Equally, were all other… staff members of the financial department (Susie & Lynn). We've purchased lots of vehicles before but we've never been treated like a king and queen. Thank you for such an amazing experience! We're fans and will make MB of SA our new family.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
You deserve to travel through San Antonio in complete style, comfort and luxury. That’s why you deserve a new Mercedes-Benz. Mercedes-Benz of San Antonio is here to provide Texas drivers with the Mercedes-Benz sales, service and financing they need to upgrade their time on the road, day after day. As a member of the award-winning family-owned and -operated Northside Auto Group, our Mercedes-Benz dealership in San Antonio, TX, is backed by more than 35 years of experience in the automotive business to ensure you enjoy every moment you spend here.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- English
- Spanish
Thank you so much for your wonderful review! We’re thrilled to hear that your visit to Mercedes Benz of San Antonio was a positive experience. It’s great to know that our front desk team and your care salesman made a lasting impression, especially with their dedication to assisting you. We appreciate your kind words and hope to see you again soon! Sincerely, Chris Martinez cmartinez@mbofsa.com
by Mercedes Benz of San Antonio on 08/28/2024