Customer Reviews of Mercedes-Benz of San Antonio
Review type:
Recommendation for Mercedes Used Car Purchase Experience
2023 GLC250
by Bopaiah on 06/25/2023Customer service was good. During the car buying process, they use to respond to any questions we asked them. They are quite knowledgeable and friendly.Thank you for this amazing review! We really appreciate your business. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
FINE DAY TO BUY A CAR
by Frank on 06/21/2023Friendly welcome and thorough service.We cannot thank you enough for this glowing review of our service center, Frank! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
It's comfy but I wish folks were consistently friendlier
by Moon on 06/18/2023Very comfortable to relax while waiting for my car service to be completed. I wish the service advisor were more kind and personable but I'm stuck with whoever they've teamed me with.Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Many Thanks to the Mercedes Team Paco and Mike
by Jacqueline on 06/08/2023I love my Advisor Paco, he takes great care of me and my car runs smoothly after I leave, I appreciate the customer service and have been a Mercedes Benz owner for nearly 10 years. I love the service I receive.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Recalls
by Robert on 06/08/2023Loaner-Decent LoungeRobert, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the overall service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Great Sales Experience!
by Jefferson on 05/31/2023The patience shown as I went through my different options and Andrea going that extra mile in service.At Mercedes Benz of San Antonio, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Service
by Robert on 05/25/2023Fast and courteousThank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with courteous service. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Professional Dealership
by Billy on 05/21/2023Excellent communication with service consultant, Tyler Jordan, and timely repair time. Nice waiting room accommodations.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Rodney
by Rodney on 05/21/2023Friendly staff and professional serviceThank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Great service!
by EKB on 05/15/2023Service rep kept me updated on my vehicle via text messagesEKB, thank you for taking the time to share your feedback. Each employee is a valued member of the Mercedes Benz of San Antonio team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Great and quick service
by Amber on 05/10/2023The team was very friendly and professional. I dropped my car off in the morning (it took a little while for hertz to see me) but my car was ready to be picked up by lunch!Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Great experience
by Robert on 05/07/2023Pleasant friendly enjoyable buying experience. Beautiful facility. Very helpful and knowledgeable sales staff, in particular Mark D. Closing was easy and painless. I happily recommend Mercedes Benz of San AntonioRobert, Mercedes Benz of San Antonio would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Happy customer.
by Albert on 05/03/2023Tyler Jordan provided exceptional service by walking me through and explaining all of the recommended services to me.Hello Albert and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again!
Mercedes Benz-Excellent Experience
by John on 05/03/2023Great Service. Great people. My experience could not have been better! I would definitely return for any other work on my car.Thank you for the feedback, John! Our top priority is exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
ABS malfunction code resolved
by Roger on 04/29/2023They successfully resolved my ABS malfunction issue at a very reasonable cost.Hello Roger! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Great purchasing experience
by William on 04/25/2023Fair price, outstanding sales and financial staff and overall environment!William, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Mercedes Benz of San Antonio. Please feel free to contact us if you have any questions about your new purchase. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Fantastic Service!!!
by Oscar on 04/22/2023Outstanding service representative, friendly, devoted to the task at hand, went above and beyond to ensure a seamless process. Impressive.Thank you for writing about your visit with us! I am happy to hear that our team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
GLA 250
by Candice on 04/12/2023Thorough vehicle inspection and correction of all defects noted.Candice, I appreciate you taking the time to leave Mercedes Benz of San Antonio this excellent star rating. Please do not hesitate to reach out if you need anything in the future be it service or sales. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
All Good
by Rickey on 04/12/2023Complete hand holding my time at shop. Not literallyWe appreciate the kind words, Rickey. We look forward to seeing you again in the future! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Kenner Coon
by KENNER on 04/08/2023Quality work performed on time.Thank you so much for your review, Kenner! Happy customers are our goal and our mission at Mercedes Benz of San Antonio, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Purchase of Mercedes
by Nora on 04/01/2023Good relationship with Vanessa, was able to get purchase done quickly and efficientlyNora, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Mercedes Benz of San Antonio. Please feel free to contact us if you have any questions about your new Mercedes vehicle. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
You deserve to travel through San Antonio in complete style, comfort and luxury. That’s why you deserve a new Mercedes-Benz. Mercedes-Benz of San Antonio is here to provide Texas drivers with the Mercedes-Benz sales, service and financing they need to upgrade their time on the road, day after day. As a member of the award-winning family-owned and -operated Northside Auto Group, our Mercedes-Benz dealership in San Antonio, TX, is backed by more than 35 years of experience in the automotive business to ensure you enjoy every moment you spend here.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- English
- Spanish
Thank you so much for your wonderful review! We’re thrilled to hear that your visit to Mercedes Benz of San Antonio was a positive experience. It’s great to know that our front desk team and your care salesman made a lasting impression, especially with their dedication to assisting you. We appreciate your kind words and hope to see you again soon! Sincerely, Chris Martinez cmartinez@mbofsa.com
by Mercedes Benz of San Antonio on 08/28/2024