Customer Reviews of Mercedes-Benz of San Antonio
Review type:
Recommendation for Mercedes Used Car Purchase Experience
Great Dealership
by Larry on 10/08/2023Quick and frendly service individuals. The car wash is really nice touch. Lounge area is very comfortable and quiet. Very nice dealership.Thank you for visiting our service department and for leaving the kind words, Larry. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Great Service Advisor_Martin Flores
by Rene_Aguirre on 10/08/2023Service Advisor Martin Flores is the best of the best. He kept us informed on what was being done. He & the rest of the staff working in & around the building were very attentive & friendly. I would strongly recommend Martin Flores if… anyone is looking for a knowledgeable service advisor.Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Great Reliable Service
by Jos on 10/02/2023Outstanding communication with my advisor and easy to schedule any recommended maintenance and repairs. Staff is always helpful and there is always a pleasant atmosphere in the lobby and waiting area.Jos, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
New convertible
by 12915Nurse_1 on 09/30/2023Repeat customer Mrs Louis Garcia is phenomenal and Lynn is a very patient teacher we had good laughs! The finance man was accurateThank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Pick up service
by Donna on 09/25/2023Pick up and delivery of my car receiving repairs saved my from sitting in the dealership all day! When no loners are available this is a wonderful service! Thank youThank you for putting your trust in Mercedes Benz of San Antonio, Donna! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Great Experience
by Diane on 09/16/2023Jonathan Mohler was an incredible salesperson. He was informative and friendly, but not pushy. He made my visit and subsequent buying experience pleasant and positive.Diane, we appreciate your review and are glad to hear that you had a great experience with our team. We look forward to working with you again soon! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Longtime Coming
by Barrington on 09/13/2023Despite the difficulties getting my vehicle built the staff were extremely helpful & did everything they could to accommodate. In the end I got a comparable vehicle thanks to their diligence.Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
2023 C300
by TerryH on 08/26/2023Vanessa was great to deal with. Not pushy. Felt like she was working "with" us, not just trying to make a sale. Detail crew was very responsive to our picky "missed a spot" comments. Dealership was very clean.Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything I can assist you with in the future, please let me know. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Service experience is first class
by James on 08/24/2023It was an unplanned service as one of my tires ran flat. I dropped it off, my wife picked me up, and it was ready the next day with Michael working extra to make sure that it was covered under the best possible warranty option, meaning I… didn't need to spend a dime.Thank you for leaving us this great review, James! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
MBOFSA Purchase Review
by Cliff on 08/15/2023Excellent service and people are knowledgeable about their products.Thanks for your outstanding review! I'm glad to hear that our team was friendly and knowledgeable! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
ABC of Maintenance
by Susan on 08/02/2023Timely, informative and friendly and the area is cleaner than my house.It's our commitment to ensure quality customer care by providing comfortable, clean, and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Want to be Treated Like a King & Queen?
by King_78626 on 07/30/2023We were so amazed by the customer service that Mr. Louis Garcia provided us throughout the entire process. He was knowledgeable and allowed us the time to make a well informed decision on the MB that we purchased. Equally, were all other… staff members of the financial department (Susie & Lynn). We've purchased lots of vehicles before but we've never been treated like a king and queen. Thank you for such an amazing experience! We're fans and will make MB of SA our new family.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Mercedes Benz of San Antonio
by Raj on 07/13/2023From our very first visit we were greeted by salesman Ken. We immediately noticed his enthusiasm, deep specs knowledge, & eagerness to help us find the type of car we wanted. His approach is to let each cars own features be the main selling… point. Unlike other salesman, he did not hound us with repeated follow up calls. From beginning to end, Ken made us feel like welcomed royalty. The showroom was well stocked & restrooms are also immaculate.Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that Ken does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
I love my car!
by Judy on 07/11/2023Salesperson knowledge of vehicles available His professionalism. He never questioned what I asked for. He accepted my responses without trying to browbeat me. Everyone around me spoke, smiled and was ready to help in anyway they could.We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Impeccable Experience!
by Jessica on 07/11/2023William Taylor and Russell provided us with exceptional service. We came in pretty late in the evening as we were out and about on a car search with several different car dealerships that day. After a day full of headaches from other… dealerships, William and Russell accommodated us without hesitation and listened to what we wanted and made the closing process as smooth as it could be. We couldn’t have asked for a better experience. Thank you all for making our purchase experience so smooth and seamless.We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Great service
by Larry on 07/09/2023MB team diagnosed my vehicle quickly and resolved my issues very quickly. Vehicle runs better than ever. Really appreciate excellent work by Tyler Jordan and his team.Larry, thank you for taking the time to share your feedback. Each employee is a valued member of the Mercedes Benz of San Antonio team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Awesome Service
by Caroline on 07/07/2023They always go over everything worked on and give me a plan for future workThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome service experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Mercedes Benz maintenance visit.
by Mario on 07/03/2023Great facilities, customer service and knowledgeable technicians.We appreciate your marvelous feedback, Mario. It's our commitment to ensure quality customer care by providing comfortable and great facilities as well as knowledgeable technicians. Please come see us for any future needs. Thanks again! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
I’m happy with my new Mercedes
by Claudia on 07/01/2023The place is nice, they have a great variety of models and the personal offers a great service, everybody helps to make the process very easy, particularly Mari was very cordial.Thank you so much for taking the time to let us know how happy you are with your new Mercedes! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Owner
by Eva on 06/30/2023That über service is provided.I appreciate you for letting others know about your experience, Eva! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
MB review
by Patricia on 06/28/2023I felt very comfortable with a female salesperson and finance manager. I was in and out quickly.I appreciate you taking the time to leave us this perfect star rating, Patricia! Our team will look forward to working with you again in the future. Take care! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
You deserve to travel through San Antonio in complete style, comfort and luxury. That’s why you deserve a new Mercedes-Benz. Mercedes-Benz of San Antonio is here to provide Texas drivers with the Mercedes-Benz sales, service and financing they need to upgrade their time on the road, day after day. As a member of the award-winning family-owned and -operated Northside Auto Group, our Mercedes-Benz dealership in San Antonio, TX, is backed by more than 35 years of experience in the automotive business to ensure you enjoy every moment you spend here.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- English
- Spanish
Thank you so much for your wonderful review! We’re thrilled to hear that your visit to Mercedes Benz of San Antonio was a positive experience. It’s great to know that our front desk team and your care salesman made a lasting impression, especially with their dedication to assisting you. We appreciate your kind words and hope to see you again soon! Sincerely, Chris Martinez cmartinez@mbofsa.com
by Mercedes Benz of San Antonio on 08/28/2024