Jim Bass Ford Lincoln
Customer Reviews of Jim Bass Ford Lincoln
Review type:
Routine Service
by BBaxter on 09/01/2023I brought the pickup in for an oil change and tire rotation. I had made an appointment, but am still expected to do some waiting. When I got there, I was immediately greeted, my truck checked in, and asked if I needed a ride. They were… super courteous, helpful, and fast! 5:5 and I would definitely recommend.Maintenance Service
by LinWil23 on 08/01/2023The staff was very friendly and committed to providing great customer service.Thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
SERVICE DEPT.
by JnyMrtnz on 07/05/2023The team at the service dept is always the best and hassle free!. I brought my F150 in for a routine oil change and a fast blinky signal light. Dropped it off earlier then my scheduled time. My truck was ready for pick up, in no time!… They are always hassle free and efficiently!Thank you for the review. We are happy we could make your experience a positive one!
Great Service!
by Sergio V on 06/12/2023Moved to San Angelo 6 years ago and purchased 3 vehicles. They have always been professional and helpful. And when service is needed, they are there for you.Thank you for being a loyal customer! We look forward to continuing to earn your business.
Thank you for being a loyal customer! We look forward to continuing to earn your business.
Oil change service
by ??????? on 05/05/2023Jim Bass Ford service department is always friendly, efficient and professional.We appreciate your feedback of our Staff's service. We are happy we could make your experience a positive one!
Oil change and truck serviced
by J blakely on 05/04/2023All was done with great response time. Even did an unknown recall update.Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Jim Bass Ford
by buckgofish on 05/01/2023I have been dealing with this dealership for a number of years and have had nothing less than excellent service every time.We are happy we could make your experience a positive one. Safe travels!
oil change and inspection
by Cleo868 on 03/13/2023Service was performed in a timely manner. Job well done.Your comments keep us motivated and working hard for all our guests. We hope to be of service to you again. Take care!
Service at Jim Bass
by Cbraxton on 03/13/2023They came and picked up the car and when done returned the car to me. Easy as that.Cbraxton, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Oil change and safety inspection
by rshorter45 on 02/09/2023Had prior appointment set for Quick Lane to get oil change and safety inspection for 9:30 am they didn’t move our truck for 45 minutes then lifted the hood and put it on the rack. For at least another 10-15 minutes no one was observed… anywhere near the truck. We had an errand to run to Midland that morning afterwards. Expected to be at dealership an hour. When we inquired about the status we were told that it would get done when it got done. We then asked for a courtesy ride back home to retrieve our other vehicle for our trip to Midland. The service rider employees were rude and sarcastic towards my husband. Told us to go up front if we had a problem. That things were just that way back there. It was a Saturday. My husband only found salesmen up front and they were not much help; Once we stated we would never be back and would never buy a vehicle from Jim Bass again. The Quick Lane girl apologized for the delays. As soon as we got back to our home only 3 miles away we received a phone call that the truck was “magically “ ready for pickup. Very interesting timing. Please call if you have any further questions due to this being a brief description of what happened. [contact info removed] Mike ShorterWe are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We have reached out to you and discussed your issue. We would hope that you would reach out to see if there is anything additional we could do. You can reach me at 325-949-4621 ext 332, Service Manager Joe Key.
Customer service
by G R Guidry on 01/26/2023Very pleasant, only waited an hour, and my customer service gentleman was very kind to this old lady.Thank you for taking the time to write us a review! We are glad you had a great experience with our service department.
K. Sessom
by krsessom on 01/24/2023I was very well taken care of and my vehicle was ready quickly.Thank you for the five star review! We are glad you had a great experience with our service department.
Easy/stress free service
by Eliza Mayer on 12/05/2022I dropped off my Bronco for an oil change. The service was completed as promised and I was able to use my service points as payment.Thank you for the five star review!
We are happy we could make your experience a positive one! Thanks again for your business. Take care!
by LAURA SOSA on 09/05/2023