Steele GMC Round Rock
Customer Reviews of Steele GMC Round Rock
Review type:
Outstanding
by I Torrez on 06/06/2025I have been greeted and treated with respect with all my concerns taken care of.Great team in service and sales - surprise "supplies" fee
by Ray on 03/03/2025Always great work by the service team. Chad is always looking to help and explain and the team is very courteous. The only sore point is on the bill where a "supplies" fee of about 5% is added to the final total. Add that to the cost of… the service or disclose the amount upfront. No need for a negative surprise after a positive experience.Ray, thank you for your feedback and kind words about Chad and our service team at Steele GMC Round Rock. We appreciate your suggestion regarding the "supplies" fee and will take it into consideration to improve transparency in the future. Your input is valuable to us!
Service with CARE
by Patricia Saddler on 02/21/2025updated 02/28/2025My service man, Chad, is always very attentive, courteous, and honest. My check engine light came on causing me great concern. When I brought my vehicle in, Chad assisted me by going through pages of documents I had to find a maintenance… agreement. He was honest letting me know that it was possible that my car would be there until next week Monday; however, he would stay on top of the progress and contact me as soon as it was completed. He sent one of the workers to bring me home instead of waiting for a porter. I received a text from Chad Saturday morning informing me that my vehicle was ready for pickup.Patricia, we're delighted to hear that Chad provided such attentive and honest service during your visit at Steele GMC Round Rock. It's great to know he went the extra mile for you! Thank you for sharing this positive experience with us.
Easy Peasy
by Sk on 01/09/2025In and out for an oil change. Friendly service as always! Definitely recommend them. Kyra is always helpful, friendly and responsive.We're delighted to hear that Kyra and the Steele GMC Round Rock team provided you with friendly service during your oil change. Thank you for recommending us, we look forward to serving you again!
Steele to the rescue.
by Walter G on 11/20/2024My truck had a sudden malfunction. Had it towed into Steele Round Rock. Jousha was my advisor, he got it in the end of the day. He was very honest and upfront about possibilities and fees. After assessment by the mechanic, Joshua called and… told me what they found and the options with cost for each. I approved the repair and they completed the repair early. I would say Josh was a straight shooter and he overdelivered on service. Thank you.Walter, we're delighted to hear that Joshua provided such honest and efficient service at Steele GMC Round Rock. It's great to know your truck was repaired promptly and you felt well-informed throughout the process. Thanks for sharing your experience!
GMC AT4
by Rick on 10/30/2024updated 11/06/2024That are very helpful. Service is always completed on time. Every one is very friendly.Thank you for sharing, Rick! We appreciate your business here at Steele GMC Round Rock.
Exceptional Customer Service for a longer term fix on truck
by AlexK on 11/04/2024You need to make sure your service associate is Kyra Fleming. Her attention to detail throughout the entire process when my truck was in the shop for two weeks was amazing. She kept the truck to find the fault even though it no longer… showed the issue after being there for a day. She found the fault made sure it was corrected and made sure to keep me informed at every step of the way. Went out of her way to find me a loner and was amazing across the board. She is the reason I stayed with GMC instead of trading in my truck for a Ford. Can’t say enough about this talented person.Alex, we're delighted to hear that Kyra provided such exceptional service during your visit at Steele GMC Round Rock. Her dedication and attention to detail truly make a difference, and it's wonderful knowing she helped you stay with us. Thank you for sharing this fantastic feedback!
Terrific service
by MCD on 10/10/2024Josh is a great reason to keep coming back. He remembers all the small details and explains the service performed that allows me to drive away with confidence.We're delighted to hear that Josh's attention to detail and thorough explanations keep you coming back to Steele GMC Round Rock. Thank you for sharing your experience, and we look forward to serving you again!
Survey
by Tommy Dymke on 06/02/2024It is a great place to get pickup serviceThank you for the excellent review of Steele GMC Round Rock, Tommy!
Above and beyond
by MCD on 09/14/2023Steele GMC provides truly personalized service. Scot always makes it super easy to get in and out, explains the service needs, keeps me informed and gives me trust to keep coming back.We're glad to know that Scot and the team at Steele GMC Round Rock have been able to provide you with a trustworthy and efficient service experience. We appreciate your feedback, thank you for choosing us!
Thank you for making your way to Steele GMC Round Rock, your certified GMC dealer serving drivers throughout Round Rock and the surrounding areas. At our dealership, you’ll find a solid selection of new GMC models for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Steele GMC Round Rock in Round Rock today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at (512) 244-8000.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
We appreciate your business and your review! Thanks from the Steele GMC Round Rock Team!
by Steele GMC Round Rock on 06/11/2025