Steele GMC Round Rock
Back to Service Reviews
Dealership Service Review
service Rating
Great team in service and sales - surprise "supplies" fee
Written byon 03/03/2025
Always great work by the service team. Chad is always looking to help and explain and the team is very courteous. The only sore point is on the bill where a "supplies" fee of about 5% is added to the final total. Add that to the cost of the service or disclose the amount upfront. No need for a negative surprise after a positive experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Showing 1 comment
Sort by:
Steele GMC Round Rock on 03/03/2025
Dealer Response
Ray, thank you for your feedback and kind words about Chad and our service team at Steele GMC Round Rock. We appreciate your suggestion regarding the "supplies" fee and will take it into consideration to improve transparency in the future. Your input is valuable to us!
Report