Steele GMC Round Rock
Customer Reviews of Steele GMC Round Rock
Review type:
My GMC 2500 Denali Duramax
Outstanding
by I Torrez on 06/06/2025I have been greeted and treated with respect with all my concerns taken care of.We appreciate your business and your review! Thanks from the Steele GMC Round Rock Team!
Great team in service and sales - surprise "supplies" fee
by Ray on 03/03/2025Always great work by the service team. Chad is always looking to help and explain and the team is very courteous. The only sore point is on the bill where a "supplies" fee of about 5% is added to the final total. Add that to the cost of… the service or disclose the amount upfront. No need for a negative surprise after a positive experience.Ray, thank you for your feedback and kind words about Chad and our service team at Steele GMC Round Rock. We appreciate your suggestion regarding the "supplies" fee and will take it into consideration to improve transparency in the future. Your input is valuable to us!
Service with CARE
by Patricia Saddler on 02/21/2025updated 02/28/2025My service man, Chad, is always very attentive, courteous, and honest. My check engine light came on causing me great concern. When I brought my vehicle in, Chad assisted me by going through pages of documents I had to find a maintenance… agreement. He was honest letting me know that it was possible that my car would be there until next week Monday; however, he would stay on top of the progress and contact me as soon as it was completed. He sent one of the workers to bring me home instead of waiting for a porter. I received a text from Chad Saturday morning informing me that my vehicle was ready for pickup.Patricia, we're delighted to hear that Chad provided such attentive and honest service during your visit at Steele GMC Round Rock. It's great to know he went the extra mile for you! Thank you for sharing this positive experience with us.
Easy Peasy
by Sk on 01/09/2025In and out for an oil change. Friendly service as always! Definitely recommend them. Kyra is always helpful, friendly and responsive.We're delighted to hear that Kyra and the Steele GMC Round Rock team provided you with friendly service during your oil change. Thank you for recommending us, we look forward to serving you again!
Steele to the rescue.
by Walter G on 11/20/2024My truck had a sudden malfunction. Had it towed into Steele Round Rock. Jousha was my advisor, he got it in the end of the day. He was very honest and upfront about possibilities and fees. After assessment by the mechanic, Joshua called and… told me what they found and the options with cost for each. I approved the repair and they completed the repair early. I would say Josh was a straight shooter and he overdelivered on service. Thank you.Walter, we're delighted to hear that Joshua provided such honest and efficient service at Steele GMC Round Rock. It's great to know your truck was repaired promptly and you felt well-informed throughout the process. Thanks for sharing your experience!
GMC AT4
by Rick on 10/30/2024updated 11/06/2024That are very helpful. Service is always completed on time. Every one is very friendly.Thank you for sharing, Rick! We appreciate your business here at Steele GMC Round Rock.
My GMC 2500 Denali Duramax
by Flip DeMenge on 11/04/2024This was a very pleasant experience, my sales rep Louis walk me through all the features on my new truck, and he is very professional and a very nice person. The facility is very clean all the staff is very professional and helpful. I will… make my next vehicle purchase through Steele GMC Round Rock Texas, very good people!!Thank you for sharing your positive experience with us at Steele GMC Round Rock! We're delighted to hear that Louis and our team provided professional service and a pleasant environment. We look forward to assisting you with your next vehicle purchase!
Exceptional Customer Service for a longer term fix on truck
by AlexK on 11/04/2024You need to make sure your service associate is Kyra Fleming. Her attention to detail throughout the entire process when my truck was in the shop for two weeks was amazing. She kept the truck to find the fault even though it no longer… showed the issue after being there for a day. She found the fault made sure it was corrected and made sure to keep me informed at every step of the way. Went out of her way to find me a loner and was amazing across the board. She is the reason I stayed with GMC instead of trading in my truck for a Ford. Can’t say enough about this talented person.Alex, we're delighted to hear that Kyra provided such exceptional service during your visit at Steele GMC Round Rock. Her dedication and attention to detail truly make a difference, and it's wonderful knowing she helped you stay with us. Thank you for sharing this fantastic feedback!
Terrific service
by MCD on 10/10/2024Josh is a great reason to keep coming back. He remembers all the small details and explains the service performed that allows me to drive away with confidence.We're delighted to hear that Josh's attention to detail and thorough explanations keep you coming back to Steele GMC Round Rock. Thank you for sharing your experience, and we look forward to serving you again!
Excellent Service
by Woods family on 09/21/2024My wife and I were looking to trade in my truck for a bigger vehicle and we were greeted immediately by Dr. Bob. He was very helpful and helped us find exactly what we were looking for and at a good price.We're delighted to hear Bob provided such helpful service at Steele GMC Round Rock! Enjoy your new vehicle and thanks for the review!
Rose’s Review
by Rose Becker on 08/17/2024updated 08/23/2024The team at Steele GMC were so helpful, pleasant, accommodating and made our car buying experience easy.Rose, we're delighted to hear that our team at Steele GMC Round Rock made your car buying experience easy and enjoyable. Thanks for the kind words!
Honest & Easy
by AAA on 08/21/2024Howard at Steele GMC was honest, upfront, and easy to work with. He gave me an accurate drive out price before I came into the dealership. Would definitely purchase from Steele and Howard again!We're delighted to hear that Howard provided such a positive experience at Steele GMC Round Rock. Thanks for your kind words and support! Enjoy your new vehicle!
Gettin it done!
by AW on 08/07/2024Luis and all the guys at the dealership worked hard to meet my needs, wants and requests. I am very happy with my GMC Yukon and with the Steele dealership all the way around, great buying experience!We're delighted to hear that Luis and the team at Steele GMC Round Rock provided a great buying experience! Enjoy your new GMC Yukon, and thanks for choosing us!
Great GMC
by Larry C on 06/25/2024Very pleasant buying experience. Michael McKeown was a pleasure to work with. The whole organization was friendly and professional.Larry, we're delighted to hear that Michael and the Steele GMC Round Rock team made your buying experience pleasant. Thanks for sharing!
Mr. Clint
by Clint Gollnick on 06/12/2024Good communicators.We are honored to receive your support, Clint. Thank you! - Steele GMC Round Rock Team
Survey
by Tommy Dymke on 06/02/2024It is a great place to get pickup serviceThank you for the excellent review of Steele GMC Round Rock, Tommy!
Best vehicle purchasing experience at Steele GMC!
by Ethan Hejl on 04/24/2024Last week, I traded in my 2021 Ford Ranger for a 2024 GMC Sierra 1500 Elevation. This GMC truck was EXACTLY what I wanted and is my dream truck, and Martin McCoy made sure I got it. If I could give Martin and the rest of the team 10 stars,… I would. I would recommend to those looking for a new vehicle to stop by Steele GMC as they have great staff, great deals, and a perfect stock of vehicles on their lot.Ethan, it's fantastic to know that Martin and our team at Steele GMC Round Rock helped you find your dream truck! We appreciate the high praise and recommendation. Enjoy every mile in your new Sierra 1500 Elevation!
Just another dealership
by Melody on 03/02/2024I wish I could say this dealership went above and beyond but honestly, the salesman was a cliché salesman, and the dealership was average. We drove three hours to get the vehicle that we found online so it is a very easy deal for them. They… tried to throw in a loyalty package that the salesman was adamant could not be waived. As soon as I asked to speak to the sales manager about it, he walked away said the sales manager was going into a meeting and then waived the fee. That same manager that he pointed to then hung out in the lobby for the next 45 minutes chatting with people. There was nothing stand out about the quality of service or the desire to purchase my car and make the sale. They pulled the common lines to de value my trade in ( no vehicle like this is selling for more than $ amount) ( this is the absolute most we can offer you) At the end of the transaction, I really did just feel like another number, Not someone that was valued for making their purchase there.Melody, I'm sorry to read about your experience. We strive for transparency and honesty in all our interactions, so it's disappointing that you felt otherwise. Your feedback is important as we continuously work on improving our service quality. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly to me. Thanks, Steve David - General Manager - 5122448000
I am currently experiencing the same issue. I am in the middle of working a deal but my salesperson will not remove the 2 loyalty packages. That is literally the only thing keeping me from buying this vehicle. Remove the $1300 in loyalty packages and you have an easy sell.
Great Team.
by Michelle Doyle on 12/30/2023The team at Steele GMC is awesome! Martin did a great job working with us and we truly appreciate all his work. From Martin to Finance was a great experience. Thank you all very much! Doyle FamilyMichelle, we're delighted to know that Martin and the rest of our team at Steele GMC Round Rock provided you with an awesome experience. We appreciate your kind words! Enjoy your new vehicle.
Steal a deal with Steele
by dmb on 12/29/2023My salesman, Todd Jackson, was professional and was very patient answering all my questions. He insured that the buying process was smooth and easy to navigate.We're glad to know that Todd was able to assist you in making your buying process smooth and easy at Steele GMC Round Rock. We appreciate the positive feedback!
Attention
by L K on 11/21/2023Steele will work hard to earn your business.Hi! We really do appreciate your business and your review, so thanks for highlighting that! - The Steele GMC Round Rock Team
Thank you for making your way to Steele GMC Round Rock, your certified GMC dealer serving drivers throughout Round Rock and the surrounding areas. At our dealership, you’ll find a solid selection of new GMC models for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Steele GMC Round Rock in Round Rock today for quality vehicles, a friendly team, and professional service at every step of the way. And if you have any questions for us, you can always get in touch at (512) 244-8000.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you for sharing your positive experience with us at Steele GMC Round Rock! We're delighted to hear that Louis and our team provided professional service and a pleasant environment. We look forward to assisting you with your next vehicle purchase!
by Steele GMC Round Rock on 11/05/2024