Customer Reviews of Round Rock Nissan
Review type:
Oil change / tire rotation
by RobEllis on 05/31/2024Smooth transaction. Noe was helpful and prompt.Not Competent
by Kathryn on 05/23/2024Had a tire that blew with only 8600 miles and my Rogue is only 6 months old. Unfortunately, I did not have the road hazard protection, but my husband was told that it would be covered under a 12 month warranty. An hour later, they called… and changed their minds to tell us we would have to pay for the tire out of pocket. I needed the tire, so I told him I would bring my car to get the new one put on that afternoon. When I arrived, they told me it would be about 30 minutes. It was over an hour before I finally left. I’ve been using this dealership Service department for several years without an issue. All of a sudden it feels like nobody knows what they’re doing, The customer service has declined. I’m very, very disappointed. We originally started coming to the Round Rock location for my husband’s Armada quite a few years ago over Austin, because that’s how good they were. . In fact, we were so impressed, that within a year of coming to them, we traded my Hyundai in for a Nissan. Six months ago, I was in a severe accident with my Rogue, and that car saved my life. I bought another to replace it because I’ve been so happy with the car, and the service department. I will now be looking for another Nissan service location for my needs in the future.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at 512-244-8500. I look forward to speaking with you. Luis Cruz, Service Director
Oil change
by Shepherd on 05/11/2024My experience was very pleasant. Rafael is very professional and he assured me that my vehicle would be good to go within the recommended amount of time.It's fantastic to hear that you had a great experience and that Rafael provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change
by Ms. Jaye on 04/29/2024I was very pleased with the service. I even got a discounted price on the oil change when the coupon I brought in wasn’t applicable. Thanks Eric!It's fantastic to hear that you had a great experience and that Eric provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Best experience with service department ever
by Brandon S on 04/22/2024Fantastic service. It'll be tough to take my vehicle anywhere else after how great Round Rock Nissan was. They were great about providing updates - including videos of items needing repair before allowing me to opt-in to service, they were… as transparent as possible with pricing and time estimates, and they were just really pleasant to interact with in general. Lynn was my service advisor, and she was on top of everything the entire time and made me feel very comfortable with my vehicle in their hands.It's great to hear about your fantastic experience at Round Rock Nissan! Lynn's attentive and professional service as your advisor adds to the positive experience. Thank you for sharing your feedback!
Saturday’s TOP-NOTCH Service@ Round Rock Nissan
by hawkeye on 04/21/2024We brought my wife’s Murano into Round Rock Nissan’s Service department at our earlier established appointment time to have an oil & filter change and to have a State Inspection performed. Our Service advisor , Stan Hill , was available… immediately to help us with the intake process. Stan also mentioned that a free courtesy inspection would be performed to make sure everything was “ up to par “ , mechanically , on the car. We , then , went home to await Stan’s update their progress on the original tasks that we had ordered. About an hour and a half after we left the shop , we got a message from Stan advising that all was well with the car EXCEPT that the rear wheel brakes could use some attention. We agreed to have a “ brake-job “ - - as clearly detailed in the message Stan sent to us - - performed in addition to the other tasks the shop had performed. A couple of hours or so after that conversation , Stan contacted us to let us know that all the work was completed and we could come to get the car. Stan Hill explained CLEARLY all of the entries on the invoice so as to avoid any confusion on my part. THAT WAS VERY HELPFUL ! Once again , and as has been the norm for us with Round Rock Nissan , we were very pleased with the service , the cost , and with our Service Advisor , Stan Hill !It's fantastic to hear about your positive experience with our service department at Round Rock Nissan! We're glad that Stan provided clear and helpful communication throughout the process, from intake to explaining the invoice. Our goal is to ensure that every customer receives top-notch service, and we're delighted that you were pleased with the service, cost, and Stan's assistance. Thank you for choosing Round Rock Nissan, and we look forward to serving you again in the future!
Kevin Page
by Kpage58! on 04/20/2024Brought my 2019 Frontier in for an oil change and tire rotation. As always, very pleased with the service and timely matter it was done. On a scale of 1-10. They get a high 10. Thanks!We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Round Rock Nissan by far the best service department
by Bethpatt on 04/17/2024Another great experience with the service team at Round Rock Nissan Lynn is prepared efficient knowledgeable and great to work with!We're delighted to hear about your great experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.
2010 armada service
by Mks1234 on 04/10/2024I like and trust taking my car here. 180k miles and going strong.It's great to hear that you trust our dealership with servicing your 2010 Armada, especially with such high mileage. We're committed to providing reliable and quality service to keep your vehicle running strong. We appreciate your continued trust and loyalty!
30k Maintenance appointment
by Joeleon6 on 04/05/2024Advisor kept me posted on the progress. At the end, my car was washed and the vehicle worked perfectly. Advisor also said he will call me when the parts for the recall arrives.We are thrilled to hear that you had an informed experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change +
by Janifos on 04/04/2024Took my car to have the oil change..discovered it needed to have the axel boot replaced! Great they found out before I was left stranded on the road. The work was done the same day…and I am on the road again! Carl always comes through!… Thank you guys!We're thrilled to hear that we could address your car's issue swiftly and get you back on the road safely! Carl and the rest of our team are always here to ensure your vehicle stays in top shape. If you ever need anything else, just let us know. Drive safely!
I rely on the service department to keep my car going…my car is only serviced by Nissan.❤️
Nissan Serice
by Javier S on 04/01/2024My visit with Nissan Service (Noe) was great. They got me in and out in no time.Thank you for your kind words for our staff, we appreciate it!
Excellent Service
by Customer on 02/25/2024Very Professional. Honest about the wait and provided service within the time frame quoted.We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Still 5 of 5
by Foster H on 02/24/2024Not all dealerships are the same and this applies to service centers as well. I have been bringing my Frontier to Round Rock Nissan after Cedar Park Nissan proved to have poor service quality. So far, Round Rock Nissan has delivered… excellent service for my vehicle for over a year. I will continue to use Round Rock Nissan over all other central Texas Nissan service centers for the foreseeable future.Thank you for choosing Round Rock Nissan for your service needs, and we're delighted to hear that you've experienced excellent service with us over the past year. We appreciate your loyalty and trust in our team. We're here to assist you with any future service needs, and we look forward to continuing to provide top-notch service for your Frontier. Safe travels!
Wayne!
by Montavia J on 02/14/2024Mr. Wayne has never disappointed! Even though there are locations closer to home I continue to go here just for him! He is absolutely great. Always attentive and friendly.Thank you for your loyalty and for sharing your positive experience with Mr. Wayne! We're thrilled to hear that he has consistently met your expectations and provided great service. We appreciate your choice to come to our location just for him. We're grateful for your trust, and we look forward to serving you again in the future!
Great Job!
by Player928 on 02/09/2024Went in for oil change plus 15k service. Estimated 1.5 hours. Done in one.That's wonderful to hear! We're glad to know that your oil change and 15k service were completed efficiently, even ahead of the estimated time. We appreciate your business and look forward to providing excellent service in the future!
Service on my Altima 02/06/24
by John J. on 02/07/2024Big thanks to the Round Rock Nissan Service Department for the quick and professional service work performed on my Nissan Altima. Special Thanks to Lynn Thurmond for always treating us like her most important customers. Her professional… attitude and attention to every aspect and detail of the need to get our vehicle back in perfect condition in order to get us back in working order and back to our daily routine in the quickest amount of time without missing any detail. Please keep Lynn around for all her long time customers and also her newest customers. I'm always happy to see her any and every time we need service. Thanks a million as always.Thank you for your kind words! We appreciate your feedback and are thrilled to hear about your positive experience with the Round Rock Nissan Service Department, especially the quick and professional service provided on your Nissan Altima. Lynn's commitment to professionalism and attention to detail has made a lasting impression. We're glad to have her as part of our team, and we'll make sure to pass along your gratitude. We look forward to serving you again in the future!
Service Department
by Javier Diaz on 02/02/2024Noel was very professional and offered a warm client experienceIt's fantastic to hear that you had a great experience and that Noel provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Titan Repairs
by Jdnatex2 on 01/31/2024Quick drop off fast turn around good communicationWe are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Fast friends
by KGeorge on 01/29/2024I felt so taken care of by Lynne! Her attention to detail and making sure that I understood everything was refreshing.It's wonderful to hear that Lynne provided you with a great experience and took care of you by paying attention to detail and ensuring you understood everything. Customer service like that is truly refreshing. Safe travels!
Round Rock Nissan
by PVILLE5 on 01/25/2024Service advisor Lynne was great. Made me feel valuedIt's fantastic to hear that you had a great experience and that Lynne provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Round Rock Nissan invites you to visit our car and truck dealership near Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Nissan cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area's most trusted Nissan dealers.
ESPAÑOL
Round Rock Nissan le invita a visitar nuestro concesionario de autos nuevos y usados cerca de Austin, TX. Visítanos hoy para carros Nissan y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Nissan en el área Austin.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi, we're happy you found Noe to be so supportive during your experience here at Round Rock Nissan. Please let us know if there is anything else we can do for you; we are more than happy to help!
by Paige Mason on 06/02/2024