Customer Reviews of Rockwall Chrysler Dodge Jeep RAM
Review type:
My First Dodge
Rockwall Chrysler Dodge Jeep Service
by Platigo on 01/22/2024Justin Kirby was very professional and courteous. He went over all the questions related to my car. All in all, very good service and I would recommend Rockwall Chrysler Dodge Jeep!!!Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Not happy
by Lizwheel65 on 01/16/2024We took our vehicle in for a 90k service and a safety inspection. They asked for our insurance which is needed for the inspection. After we got home I tried to renew my registration but it said the inspection wasn’t done. I waited 24 hours… but still nothing in the system. Called back and they said it wasn’t done. We took it back in this morning to get the inspection done. Called first. Made an appointment. Once there they said their machine was frozen. No apology, no help. Everyone was rude. Very disappointing as we have used they for several years.Thank you for bringing this to my attention. I apologize that your experience with service and the safety inspection was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kelly McMullen General Manager kmcmullen@rockwalldodge.com
Great Service
by Zannearriaga on 01/12/2024Great, quick service.We are thrilled to hear that you had a quick and great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Service
by Vandoesburg on 01/08/2024Went in for oil change, axillary battery light was on. Sales representative informs me that since battery was replaced when vehicle was under warranty it was not covered under the 3 year warranty you gain when you purchase the battery. I… was not happy about the manufacturer warranty not being honored. Otherwise, visit went well.Thank you for bringing this to my attention. I apologize for this inconvenience with the battery of your vehicle. I would like an opportunity to fix this and to earn your business, please contact me at kmcmullen@rockwalldodge.com. I look forward to speaking with you. Kelly McMullen, General Manager
1st Service on my car oil change
by DeannaRomero on 12/27/2023Had my first oil change on my car today it was quick and easy an 1hr and a half they put air in my tires and checked all systems Ron Vigil was my service advisor and he was prompt and thorough in taking care of my cars needsIt's great to hear that your first oil change experience at Rockwall Chrysler Dodge Jeep Ram was quick, easy, and comprehensive! Ron's promptness and attention to your car's needs made the visit even more efficient and satisfactory. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
gas stolen while in for repairs
by eagle scout on 12/22/2023sometime when the vehicle was there for repair my gas was siphoned from my car. had a full tank when dropping in off when i picked it up five day later only a 1/4 was leftService
by Jonathan C on 12/19/2023Great and fast job!!Thank you for your visit, Jonathan!
Routine Maintenance
by Ram Owner on 12/14/2023Very easy to schedule an appointment on line. When I arrived I was greeted immediately by a service advisor. Whet inside made all necessary edits for my appointment. I waited while work was completed. Even had text about additional… items that were due and was able to opt out as I didn’t have the time today for them. Notified when truck ready. Told about all things completed during the service and the advisor walked me to my truck. A very nice experience today.We are thrilled you had a seamless and pleasant service experience! Easy online scheduling, immediate greeting upon arrival, and the ability to make necessary adjustments to the appointment add to the convenience. It's great that you received texts about additional items due but had the option to defer them due to time constraints. The detailed overview of the completed service and the advisor walking you to your truck show excellent customer care. We appreciate your business. We look forward to assisting you in the future.
Rockwall Chrysler dodge
by Orion2513 on 12/14/2023Scheduling was simple, a quick phone call and done. Dusty took care of everything and the work was timely and thorough!It's fantastic to hear that you had a great experience and that Dusty provided thorough assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Warranty paid off
by Kirk Kelly on 12/13/2023Rockwall dodge replaced my entire motor with 3000 miles left on my warranty. Very pleased!That's great to hear! Having your motor replaced under warranty can be a big relief, especially when it happens with a small amount of mileage left on the warranty. It's fantastic that Rockwall Chrysler Dodge Jeep Ram was able to address this issue for you. . Your high recommendation means a lot to us, and we're grateful for your feedback.
Retired
by Goatman on 12/06/2023Hassle free and the unit thoroughly explained.We are thrilled to hear that you had a hasslefree and thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Kane exceeded my expectations
by JMartinson on 12/05/2023Kane exceeded my expectations in getting my side mirror from another location in a timely manner and then had it installed ahead of the scheduled time they gave me. It was the best customer service experience I’ve ever had at a car… dealership.Kane went above and beyond to ensure your satisfaction at Rockwall Chrysler Dodge Jeep Ram! His proactive approach in sourcing and installing your side mirror ahead of schedule is a testament to excellent customer service. It's great to hear that it was the best experience you've had at a dealership. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Fast Inspection
by Richz100 on 12/04/2023Needed a state inspection to renew my registration They had me out in 20 minutesWe are thrilled to hear that you had a speedy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Dash pad replacement
by Mike1071 on 12/01/2023Brought my truck to see about getting the failed dash pad replaced. I got a call in less then 48 hours that it was ready to be picked up. In that short time my advisor Ron coordinated with MOPAR to have it covered.That's impressive service! Ron's quick coordination with MOPAR to have the failed dashpad replaced in less than 48 hours is truly commendable. It's great when advisors like Ron efficiently handle these situations and ensure a smooth process for customers. Thank you for your business!
Engine misfiring
by JustMe1 on 11/29/2023Good experience with service writer and informative. He let me know what steps the mechanic/technician was taking to make sure the problem was solved and repaired. Now that we have our vehicle repaired, we’ll see how well the repair is and… no more issues arise. On price fairness, on a repair like we had, there is no time to shop around. Prices are expensive all around so we don’t feel it’s a good question to answer at this time. Thank youIt's great to hear that the service writer provided you with informative updates on the steps taken by the mechanic/technician to diagnose and repair the issue with your vehicle. Having that transparency during the repair process can instill confidence and reassurance. Thank you for your business and 5-stars!
Fast and reliable
by LavonCust on 11/27/2023Courteous staff, promptly serviced my vehicle. With a coupon, it was a very reasonable priced oil change. ThanksGetting prompt and courteous service for your vehicle's oil change, especially at a reasonable price with a coupon, is always a win! It's great to hear that the staff took care of your vehicle efficiently while providing excellent service. Finding a balance between quality service and cost-effectiveness can make the whole experience even better. Thank you for your business!
Service Shifter and Check Engine
by JoeBlow 2 on 11/22/2023There were 36 different error codes that came up when I brought in my vehicle. The dealership service said it was the battery so they charged me $390.00 to replace the battery and do “programming “. I’ve never paid this much for a simple… battery replacement. When I drove my car home from the dealership the service shifter message and electronic brake system light came on again. I brought it back to the service shop at the dealership again and was told the next possible issue was the clock spring. He ran a quote and said it would be $905.00, of which $721.00 was for the part. I looked up clock springs for my vehicle and found several parts dealers where the part was anywhere between $140 and $180…so why would the dealership charge over $700 for the same part. I’m extremely disappointed and will not bring my vehicle back unless every other shop is closed down or cannot fix an issue.Basic service
by Eli H L on 11/22/2023Supposed to change oil, rotate and air up tires. Did not add air to tires, so as soon as I got in, the warning light came on. A simple thing that the vehicle tells you the second you turn it on. So someone parked the vehicle for me to… pick up, seeing this error the whole time and didn’t think that maybe they should go back over and quickly take care of the issue.Great service
by Yancey1 on 11/07/2023Same day services provided for an oil change, 3 hour time frame given, only took 45min. Really appreciate the serviceThank you for your kind words! We are thrilled that you had a pleasant service visit!
Service
by Mike Ram on 11/02/2023Great job at getting me in unscheduled and being right on time with the timeline estimate, will be back for more work!!!We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change
by Martinpaz on 10/30/2023Ms. Christina Rico checked me in for an oil change. She was super friendly and straightforward. She gave me a wait time on how long it would take for my car to be done but finished WAY earlier than expected. Great customer service.Ensuring your satisfaction is our ultimate goal and we are pleased to know that Employee provided a great experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.
Jeep Grand Cherokee L
Jeep Wrangler
We have a complete lineup of new and used cars, and our customer care continues long after you purchase from us. Thanks to our dedicated car service and auto repair team.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Congratulations on your new vehicle! We're thrilled that Justin provided you with a great sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
by Sara Thurston on 04/29/2024