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Rockwall Chrysler Dodge Jeep RAM


970 E I30, Rockwall, TX 75087 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (5) No (2)
Service Rating
Recommend:
Yes (44) No (9)
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Dealership Service Review

1 out of 5 starsservice Rating
My jeep was violated
Written by Casares on 06/20/2024

Picked up my Jeep wrangler on 5/21/24, after 6 weeks in service. My jeep was dirty, with what appeared to be finger and hand prints of grease in many areas. All 4 doors had been removed as well as the freedom panels. Paint was damaged from the tops being removed and scratches inside the freedom panels. My windshield was cracked and a panel was damaged in the rear door. It looked like they tried to place the F.panels in back and slammed the door multiple times. The second seat where battery work was done had a huge smear of mud. After seeing the damages and 100 extra miles on my odometer, it's clear the technicians were joy riding in my jeep. I don't remember apologies, but do remember many excuses and how great the technician was. He was obviously a friend of the service manager. My vehicle was detailed and windshield replaced. The rear panel was replaced. I was left with a feeling like someone broke in my home and violated my property. I have scratches and left that we're not addressed because the service manager said I had no proof the top or doors were removed. I myself have never had the doors removed. Now water comes into my cab when I go through a carwash. Very unhappy

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Customer Service on 07/01/2024
Dealer Response
Thank you for informing me about your situation. Please know that we are looking into your concerns, Carey Lindsey, Service Director, clindsey@rockwalldodge.com will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Ricky Ruth General Manager rruth@rockwalldodge.com
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Laura Villalobos on 06/21/2024
Dealer Response
Thank you for bringing this to our attention. We sincerely apologize for the damage to your car and the lack of resolution. We are forwarding this to our management team to ensure this is addressed appropriately. (Response posted internal – Laura V.)
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