Customer Reviews of Rockwall Chrysler Dodge Jeep RAM
Review type:
My First Dodge
My jeep was violated
by Casares on 06/20/2024Picked up my Jeep wrangler on 5/21/24, after 6 weeks in service. My jeep was dirty, with what appeared to be finger and hand prints of grease in many areas. All 4 doors had been removed as well as the freedom panels. Paint was damaged… from the tops being removed and scratches inside the freedom panels. My windshield was cracked and a panel was damaged in the rear door. It looked like they tried to place the F.panels in back and slammed the door multiple times. The second seat where battery work was done had a huge smear of mud. After seeing the damages and 100 extra miles on my odometer, it's clear the technicians were joy riding in my jeep. I don't remember apologies, but do remember many excuses and how great the technician was. He was obviously a friend of the service manager. My vehicle was detailed and windshield replaced. The rear panel was replaced. I was left with a feeling like someone broke in my home and violated my property. I have scratches and left that we're not addressed because the service manager said I had no proof the top or doors were removed. I myself have never had the doors removed. Now water comes into my cab when I go through a carwash. Very unhappyThank you for bringing this to our attention. We sincerely apologize for the damage to your car and the lack of resolution. We are forwarding this to our management team to ensure this is addressed appropriately. (Response posted internal – Laura V.)
Thank you for informing me about your situation. Please know that we are looking into your concerns, Carey Lindsey, Service Director, clindsey@rockwalldodge.com will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Ricky Ruth General Manager rruth@rockwalldodge.com
Oil change
by Teri1973 on 05/31/2024Christine always ensures my Jeep gets in and out as quickly as possible.Hi, thank you for your kind review; we are happy to pass along your comments to Christine here at Rockwall Chrysler Dodge Jeep RAM! Please don't hesitate to reach out if there's anything additional we can do for you.
Jeep transmission issues
by RockinOn on 05/28/2024Took Jeep in due to issues with hard shifting of transmission n serviceWe're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Scheduled maintenance
by Rockwall on 05/21/2024Great serviceWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
My service advisor is bomb!
by DuallyGirl on 05/14/2024Justin always takes care of my trucking needs. I trust him. I’m thankful for the service he provides each time we cross paths. I can’t take my truck anywhere else.We're delighted to learn about your positive experience and the great assistance provided by Justin! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Service
by MyjeepJ on 05/13/2024Justin gave great service from the time I pulled up for my appointment he was right there. He was very nice and explained what I needed in addition to my oil change. I felt satisfied with the quality and timeframe it took to service my… vehicle.glad to hear that you had a great experience with Justin at our dealership! At Rockwall Chrysler Dodge Jeep Ram, we strive to provide excellent service from the moment you arrive for your appointment. Justin's dedication to explaining what you needed in addition to your oil change and ensuring your satisfaction with the quality and timeframe of the service reflects our commitment to our customers.
Service 20000 and new tires
by Larsen1 on 04/30/2024Erica in service was very helpful. Scheduling was easy and car was ready on time!It's fantastic to hear that you had a great experience and that Erica provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
My First Dodge
by Bodidle on 04/25/2024Great salesman Justin Martin Helped me to get acquainted with the Challenger packages and then found the car I wanted Made everything easyCongratulations on your new vehicle! We're thrilled that Justin provided you with a great sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
Service
by Rick Swoger on 04/21/2024Late Friday afternoon my batteries went out on my 22 dodge ram 2500. My service person walked out after my truck was dropped off by a tow service to my surprise was able to determine it was just the batteries got two new batteries in and… got me out my way before they close.It sounds like your service person at the dealership acted quickly and efficiently to resolve the issue with your Dodge Ram 2500! Getting two new batteries installed and getting you back on the road before closing time is impressive.
Maintenance
by Joey Brown on 04/15/2024Great experience today. I came in with no appointment and was able to get my oil and fuel filter changed.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great Service
by Team Willis on 04/15/2024My service person Erica was very pleasant to speak with over phone and in person. She solved my problem that 2 other dealerships was not able to. We need more people like her in the service department. She understood what I needed and… executed and asked all the right questions to resolve my issue within 5 hours. Thank you for having her on your team. Team WillisThat's wonderful to hear about your positive experience with Erica! We're delighted that Erica was able to solve your problem efficiently and effectively, especially after previous challenges at other dealerships. Thank you for recognizing Erica's skills and for your kind words. We'll pass on your feedback to our team. We're here to help and ensure your continued satisfaction with our services.
Service review
by Colleen on 04/02/2024Brought in for a water leak in hatch. Kinda felt like I was talked to in a condescending manner, asked my husband to take over from there.Colleen, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you would kindly contact me using the contact information provided, I would appreciate it. Thank you for your feedback, and I am looking forward to the opportunity to speak with you Kelly McMullen General Manager kmcmullen@rockwalldodge.com
New tires
by S green on 03/30/2024Experience was awesome! Great priceWe are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Awesome service
by Jay Bee on 03/28/2024I received assistance from Courtney. He was awesome and very responsive. I appreciate his service and the mechanic or mechanics who fixed my car. It is greatly appreciated.It's fantastic to hear that you had a great experience and that Courtney provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Excellent Service
by aspears on 03/26/2024Erica helped me with a recall on my Jeep. It was easy to call in and schedule the appointment. Dropping off my vehicle was made super simple and Erica had excellent communication throughout the process. I’d highly recommend the Rockwall… Jeep dealership for service needs!We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service/Erica
by Nichelle on 03/16/2024Erica provided great customer service and expertise. Thank you for going above and beyond to keep me updated on the progress of my repairs and back in my vehicle quickly.We're thrilled to hear that Erica provided you with exceptional customer service and expertise! At our dealership, we prioritize keeping our customers informed and ensuring a smooth repair process. Thank you for recognizing our efforts, and we're glad we could get you back on the road quickly.
Wasted time. TWICE
by Marcelo on 03/06/2024Came here with a preapproval in hand to buy a truck that they listed as available but it was at their Arlington BMW dealer according to the website. The salesperson tried to sell me a new dodge instead. Fine, I was interested in considering… it. But I told her what my parameters were and she insisted she could make it work. Wasted a couple hours of my time to find out they were way off and tried ripping me a new one on rate and lowballed my trade, even though they quoted me more through their online tool. I left. A couple of days later I drove to Arlington, they used my preapproval and I got the truck I wanted the whole time. Arlington was 10/10. Easy and fast deal, good rate and they gave me MORE for my trade than their online tool. Next I came in here today to see about a strange message on my radio regarding the SOS system. The service rep was very friendly and professional. She went to the GM to ask if they would service it and he said no. They told me they wouldn’t fix it and that it was Arlington’s problem to fix, even though they’re the same ownership. They had a chance to at least be my servicing dealer today but they lost that too. I’ll never do any business here. I sure love my truck though and wish they would’ve just sold me what I wanted the first time. Instead, they worked hard to make sure I wouldn’t do any business with them. So there ya go.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for this negative sales visit experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at kmcmullen@rockwalldodge.com. I look forward to speaking with you. Kelly McMullen, General Manager
Oil Change
by BrandiW on 02/27/2024This is the second time that my windshield washer fluid hasn’t been replaced. I’m wondering if my oil is even being changed…Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Best car sales
by Pault24 on 02/22/2024Ms Shannon S was very helpful and knowledgeableIt's great to hear that Ms. Shannon was very helpful and knowledgeable. We appreciate your positive comments and thank you for choosing us! Safe travels!
Service dept
by Donald B on 02/02/2024Christina was very helpful and courteous in all phases of customer satisfactionIt's fantastic to hear that you had a great experience and that Christina provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Stay away from this dealership at all costs
by bflanagin on 01/25/2024I recently purchased a 2023 Jeep Grand Cherokee Overland 4xe from this dealership. Deposit was initially made Mon Jan 8 2024 and the purchase was finalized on Tues Jan 16 2024. I have had numerous issues during this time that are still… ongoing. Long story short I was sold a brand new car that I paid cash for that had a defective window when I took it off the lot and now has 26 miles on it and now the car won't start. It's not a battery issue. It is currently being worked on. Justin the sales advisor needs a course in customer service. Don't trust him. Lance the service advisor has been the only helpful person thus far for me. I emailed the GM Kelly McMullen on Sat Jan 20 about the litany of issues I have had and it's now Jan 24 and no response or phone call has been made. I'm appalled at this lack of accountability by them. I work in the customer service business and don't expect perfection. I don't expect perfection but at least be accountable for errors and mistakes and communicate appropriately with your customer. Go somewhere else, anywhere else for a car. I will forever regret going there and won't repeat this mistake again. I strongly encourage you to avoid them too.Thank you for bringing this to my attention. I apologize for this inconvenience you experienced after purchasing a vehicle with us. I would like an opportunity to fix this and to earn your business, please contact me at kmcmullen@rockwalldodge.com. I look forward to speaking with you. Kelly McMullen, General Manager
Jeep Grand Cherokee L
Jeep Wrangler
We have a complete lineup of new and used cars, and our customer care continues long after you purchase from us. Thanks to our dedicated car service and auto repair team.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Congratulations on your new vehicle! We're thrilled that Justin provided you with a great sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
by Sara Thurston on 04/29/2024