North Central Ford
Customer Reviews of North Central Ford
Review type:
North central ford
by Pamskeeter on 12/12/2020It’s always a pleasant experience. Russel Huffman is the associate to speak with. Very knowledgeable and pleasant to talk with on any questions you may have.North Central Ford Service Dept
by Andy Bailey on 10/30/2020Excellent service. Got me in and out on the same day with four different services.Customer Service
by JLAdams on 06/04/2020I wasn’t going to write up such an awful review until I received an email from them saying that I “declined services.” I did no such thing. My car was there to be fixed because it wasn’t working properly. I was met with an overall attitude… of I’m too busy to even listen to you right now, so I was passed to another guy who had a similar attitude. I knew what the problem was, but still I was made to feel like I didn’t know what I was talking about. The problem was exactly what I thought it was. I told the guy I wanted to talk to Ford first to get them to honor their recalled part. Next thing I know my car has already been fixed. I never approved that. Then he says they “sanitize” my car before I get it back because of COVID19. My car was given back to me even worse than it was before, because it sat on their lot in the heat for days. Not one thing was cleaned, sanitized like they said they did on my car. They should have at least wiped off the steering wheel. I also tried to work with their warranty guy, but in the end he wouldn’t even talk to me. I did the majority of the leg work through Ford finding out about warranty coverage, and in the end getting it paid for. I would not call anything this dealership did customer service let alone good customer service. I only gave them 1 star, because their shuttle driver is a very nice guy and they’re lucky to have him. He is how you treat customers who come to you looking for excellent service. I was warned by other local dealership about certain local service places that aren’t good. I am now suspecting they might have been talking about this dealership. No I will not recommend this place to anyone, and if someone asked me I would say go anywhere but there. Personally you might be better off not using a Ford service unless you absolutely have to. Since we got this car three years ago only we have had nothing but one problem after the next. Just before this happened the tire shredded. This dealership tried to sell me one tire for over $125. Tires aren’t that expensive, and most people wouldn’t pay that for only one tire. When I say three years there’s less than 50,000 miles, so that’s not the problem here. My next purchase will very likely not be a Ford. Yes Ford honored the recalled part, as they should have, but it took two weeks to get any answers from them. I would not call that good customer service either. I was even lied to about my call going up to a supervisor. I had to insist that it was. That should not have happened either. Overall my experiences with anything Ford have not been good.Upfront, Honest
by Holmes, J on 04/14/2020Upfront, HonestHi Holmes, J, we are very happy to have provided you with such a positive experience!
Horrible service
by Jerry on 10/16/2019Avoid Advantage package at all cost. It’s a rip off... not worth the money you pay for and service is bad. I bought the package and never called me to schedule the add ons, nor called me for the plates. When I got scheduled for the package… because I had to contact the sales guy... never called me to pick up car. The manager had to call me. Employee Juan very rude and tries to intimidate clients when voicing dissatisfaction.We are disappointed to hear that you did not have a more positive experience with us at North Central Ford. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (972) 584-1338. We look forward to hearing from you.
Certified not worth the paper it's written on
by Bryson76 on 03/29/2019Line not on the back up camera ask dealership about fixing it day after got certified king ranch 250 home said I have to bring it back in and pay discounted check out $80 it's covered by Ford it will cost me $100 to fix the lines in the… cameraHi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.
Great Customer Service from a Great Team!
by Kevin Wood on 12/04/2018The sales staff greeted me at the front door and escorted me in to see Hunter (the sales person I had an appointment) The service was awesome. They had my paperwork ready and the wait for finance was not long at all. I want to thank Kip… Hines, Hunter Jill Morris, Mike Pitocki and Billy Plasket, Doug, Todd & Kevin Mayes and others made me feel at home and was glad to help out. I will buy all of my vehicles at North Central Ford.Kevin Wood, we are so happy to read such a great review about North Central Ford! We can't wait to see you again, have a great day.
Excellent
by Willows on 07/03/2018Excellent service. No issues encountered.Hi Willows, we appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, North Central Ford
Self-Serving, Unethical Business Practices
by Zachary on 05/23/2018DO NOT BUY A CAR FROM THIS DEALERSHIP. I will start by saying I was purchasing the vehicle from out of state, and so I had to ask relatives to take time out of their day to drive to the dealership and look at the car for me. Shortly… afterwards, I agreed to buy the car. I spent time setting up insurance, and began the necessary steps with the Salesman, Hector Gomez, to buy the vehicle. At 10am the next morning, I was informed that the car sold to another customer. Little did I know, even after having agreed to purchase the car, it was still being shown to other customers - ridiculous! After speaking on the phone with the manager and verifying what was occurring, they informed me it was "standard business practice" to sell to a customer who is physically there in person over someone in another state - nevermind one who agreed to purchase the car a day prior. I was completely bewildered by this. They stood by this "business practice" which I view as wholly unethical, and deem them as an untrustworthy dealership with shady business practices. After spending several hours with Hector, I was awaiting further instructions to wire money to them (and consequently stopped searching for cars), and they sold the car behind my back. They gave the initial outward impression of being friendly and caring, but in reality were unethical, deceitful, and entirely self-serving. It was a significant waste of time, and I will not be granting them any business anytime in the future.Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.
New Mustang
by mustang8614 on 05/03/2018updated 05/22/2018Great experience! North Central worked with us to get the best deal!Mustang8614, we are so happy to read such a great review about North Central Ford! If you have any further questions, please give us a call. We're always happy to help!
Mr
by Bryce513 on 03/30/2018Professional and knowledgible staff and very accomadatingBryce513, we are glad we could help!
Bad car but good service
by Jesag99 on 03/31/2018Even though I am disappointed in my vehicle needing major work this early, I can’t say enough about Ronnie who has been a great service advisor.Jesag99, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!
Best Car buying experience ever!
by cmles214 on 02/11/2018updated 02/28/2018I've been to several car lots and I have to say this was the best service by far. Charles Washington, my sales guy, was very quick and efficient. I told him what I was looking for and my budget and the 1st car he showed me what all I… needed and more. The entire process from start to finish was quick and easy. I had my 2 year old with me and they kept that in mind and respected my time. The finance manager, Kevin Logan, was fast and detailed. He explained things to me over and over so I can take good notes and explain everything to my husband who was out of town that day. I used to be a Toyota lover but they made Ford fan out of me as long as my Ford last as long as my Toyota I will come back!We're so happy we were able to help you out!
Awesome place to buy a vehicle
by RickeyMo on 02/14/2018I was very impressed with the friendly and professional service we received at your dealership. That was by far the fastest we have ever been taken care of buying a new car. The salesman was very helpful and the finance manager, Mr. Smith,… was top notch. We will definitely be bring all of our business to North Central Ford from now on.Rickeymo, we are so pleased you enjoyed your visit to North Central Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!
Rickeymo, we are so pleased you enjoyed your visit to North Central Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fast, Easy, and Friendly
by brookandpark on 01/30/2018updated 02/08/2018Easiest buying experience ever! I have never been treated so well by a dealership and felt like family. From the first step to the last was a smooth amazing experience. I will send all my friends and family here.Brookandpark, we are so pleased you enjoyed your visit to North Central Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!
The Unexpurgated Code
by stevise on 01/23/2018updated 02/08/2018Salesman was pleasant and knowledgeable of the vehicle. All employees we came in contact with were also very courteous and eager to make the purchase experience quick and stress free.We appreciate your positive review about your recent experience with us!
Recent Pre-Owned Car Purchase
by briggden on 01/14/2018After searching for weeks for a nice car for my 17 year old son, I found one at North Central Ford. Daniel Nunez helped us and made the purchase smooth and seamless. The car is in great shape and they gave me an additional $500 off the… already great price. No forced warranty purchases also added to the experience. The dealership was impressively clean with lots of beautiful vehicles. I can't believe I am about to say this but this was the first time in years that I enjoyed going to a dealership and buying a car!Briggden, we strive for 100% satisfaction, and it is great to see you had such a positive experience at North Central Ford.
Ford Focus Transmission issues
by BuyandDrive on 01/12/2018Russell is Awesome! Fixed everything!We appreciate your positive review about your recent experience with us!
Thank you for services
by henryliang on 01/02/2018Quick response. Professional services (test driving, introduction of models VS features). Large and nice looking showroom. Available inventory.Henryliang, we are so pleased you enjoyed your visit to North Central Ford! We look forward to your next visit! Take care!
North Central Ford is the ONLY north Texas dealer for me!
by daviddfw on 12/04/2017This is the third vehicle I've purchased from North Central Ford within 14 months. The dealership is clean and easy to get to, and the people are all friendly and helpful. But what I appreciate the most is the fair pricing that is given… right up front without having to haggle. I know some people enjoy that, but I don't. I'd rather be given their best offer without having to negotiate for it. The first time I went to North Central Ford, I had done my homework and knew what other dealers in my area were offering. The salesman at North Central Ford just gave me their best price without having to ask for it. I knew immediately it was a good and fair price (and much better than other dealers in the area), so I agreed without even having to make a counter offer. All of my vehicle purchases have been that easy and free of typical car-buying drama, so I don't even think about going anywhere.Daviddfw, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review!
Great Salesman
by Rlochhead on 11/17/2017updated 11/27/2017Great Salesman. Daniel Nunez treated us with courtesy and was not high pressure. He even offered to buy our lunch and he gave me a Ford cap. I have already recommended him to a friend of mine.Hi Rlochhead, thank you for taking the time to leave a review for us at North Central Ford. We're happy we could meet your expectations! Thank you, and have a fantastic day!
We are disappointed to hear that you did not have a more positive experience with us at North Central Ford. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (972) 584-1338 so we can work towards a resolution.
by Nathan Carnes on 06/12/2020