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North Central Ford


1819 N Central Expy, Richardson, TX 75080 (map)
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Sales Rating
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Yes (2) No (6)
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Dealership Sales Review

1 out of 5 starssales Rating
Self-Serving, Unethical Business Practices
Written by Zachary on 05/23/2018

DO NOT BUY A CAR FROM THIS DEALERSHIP. I will start by saying I was purchasing the vehicle from out of state, and so I had to ask relatives to take time out of their day to drive to the dealership and look at the car for me. Shortly afterwards, I agreed to buy the car. I spent time setting up insurance, and began the necessary steps with the Salesman, Hector Gomez, to buy the vehicle. At 10am the next morning, I was informed that the car sold to another customer. Little did I know, even after having agreed to purchase the car, it was still being shown to other customers - ridiculous! After speaking on the phone with the manager and verifying what was occurring, they informed me it was "standard business practice" to sell to a customer who is physically there in person over someone in another state - nevermind one who agreed to purchase the car a day prior. I was completely bewildered by this. They stood by this "business practice" which I view as wholly unethical, and deem them as an untrustworthy dealership with shady business practices. After spending several hours with Hector, I was awaiting further instructions to wire money to them (and consequently stopped searching for cars), and they sold the car behind my back. They gave the initial outward impression of being friendly and caring, but in reality were unethical, deceitful, and entirely self-serving. It was a significant waste of time, and I will not be granting them any business anytime in the future.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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isellcars63 on 04/26/2019
Dealer Response
Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.
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