North Central Ford
Customer Reviews of North Central Ford
Service on my 2013 Ford Escape
byon 05/24/2023
Great service. Delivered when promised and washed!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great job
byon 03/25/2023
Been working with this location since 99, yes I'm old. Bought 4 vehicles over the years from this Ford house. The only problem is when the time comes to retire my fusion, Ford does not currently make old lady sedans. Suv may be popular but not for me. North Central is great and I will be back. Brian and Andrew are so customer friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service!
byon 05/27/2021
Needed an oil change and vehicle inspection for my 2017 Ford Flex. Fast drop off and the service department offered me a free ride home while my car was being serviced. Got a text later that morning that the car was ready. They also gave me a complementary car wash. I've been servicing all my Fords with North Central for years. I'm a real gear-head and know about cars - I don't trust anybody but North Central to service my vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Expedition repair
byon 05/17/2021
Service advisor Russell Huffman made my visit for warranty repairs very easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 03/25/2021
Excellent. Service was perfect, people were helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Servicing my Ford Escape
byon 03/17/2021
Great service. Adopted social distance and masks. Professionalism shown by Chris Garner was equally good.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
North central ford
byon 12/12/2020
It’s always a pleasant experience. Russel Huffman is the associate to speak with. Very knowledgeable and pleasant to talk with on any questions you may have.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
North Central Ford Service Dept
byon 10/30/2020
Excellent service. Got me in and out on the same day with four different services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer Service
byon 06/04/2020
I wasn’t going to write up such an awful review until I received an email from them saying that I “declined services.” I did no such thing. My car was there to be fixed because it wasn’t working properly. I was met with an overall attitude of I’m too busy to even listen to you right now, so I was passed to another guy who had a similar attitude. I knew what the problem was, but still I was made to feel like I didn’t know what I was talking about. The problem was exactly what I thought it was. I told the guy I wanted to talk to Ford first to get them to honor their recalled part. Next thing I know my car has already been fixed. I never approved that. Then he says they “sanitize” my car before I get it back because of COVID19. My car was given back to me even worse than it was before, because it sat on their lot in the heat for days. Not one thing was cleaned, sanitized like they said they did on my car. They should have at least wiped off the steering wheel. I also tried to work with their warranty guy, but in the end he wouldn’t even talk to me. I did the majority of the leg work through Ford finding out about warranty coverage, and in the end getting it paid for. I would not call anything this dealership did customer service let alone good customer service. I only gave them 1 star, because their shuttle driver is a very nice guy and they’re lucky to have him. He is how you treat customers who come to you looking for excellent service. I was warned by other local dealership about certain local service places that aren’t good. I am now suspecting they might have been talking about this dealership. No I will not recommend this place to anyone, and if someone asked me I would say go anywhere but there. Personally you might be better off not using a Ford service unless you absolutely have to. Since we got this car three years ago only we have had nothing but one problem after the next. Just before this happened the tire shredded. This dealership tried to sell me one tire for over $125. Tires aren’t that expensive, and most people wouldn’t pay that for only one tire. When I say three years there’s less than 50,000 miles, so that’s not the problem here. My next purchase will very likely not be a Ford. Yes Ford honored the recalled part, as they should have, but it took two weeks to get any answers from them. I would not call that good customer service either. I was even lied to about my call going up to a supervisor. I had to insist that it was. That should not have happened either. Overall my experiences with anything Ford have not been good.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Horrible service
byon 10/16/2019
Avoid Advantage package at all cost. It’s a rip off... not worth the money you pay for and service is bad. I bought the package and never called me to schedule the add ons, nor called me for the plates. When I got scheduled for the package because I had to contact the sales guy... never called me to pick up car. The manager had to call me. Employee Juan very rude and tries to intimidate clients when voicing dissatisfaction.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Excellent
byon 07/03/2018
Excellent service. No issues encountered.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad car but good service
byon 03/31/2018
Even though I am disappointed in my vehicle needing major work this early, I can’t say enough about Ronnie who has been a great service advisor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr
byon 03/30/2018
Professional and knowledgible staff and very accomadating
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford Focus Transmission issues
byon 01/12/2018
Russell is Awesome! Fixed everything!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service
byon 09/21/2017
Advisor was helpful and fully explained service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Explorer service
byon 07/11/2017
I took my ford explorer to the dealership for service on a warning light and the guys took care of me with a shuttle service to the office in the morning. Once they were able to identify the problem, the explorer needed to be kept over night so the service department hooked me up with a rental for the night. The vehicle was ready for pick up the next day, making me a very satisfied customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 07/04/2017
Great service, however it would have been nice to have had a loaner car since my car was in the shop for several days.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good service
byon 06/16/2017
I had scheduled a transmission recall on my 2017 f-250 on the 13th and it was supposed to be done that evening. I didn't get it until late the next day. But the advisor let me know they were over booked due to a local ford dealer shut down over the weekend and caused there work load to double. I was taken care of and was satisfied. The only issue I had was it would have been more convenient if they would have rescheduled so I would not have to wait longer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
A/C problem
byon 05/12/2017
A/c not working right. Looks like the fourth time was a charm. Best part.... last two times was on you. We will see.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience!
byon 04/28/2017
This was my check at 62,000 miles. I was kept abreast of the items that needed attention as they got into my car. The service tech called to review what as suggested for not and what could wait until next oil change. Added bonus, they washed my car and even made the wheels sparkling!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service review
byon 04/22/2017
service was very good. I was explained what needed to be done and how much time and you guys were on point. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments