North Central Ford

Arrived on time for my maintenance reservation, waited about 15 to 20 minutes for a representative to check me in, then waited another ~15 mins for the shuttle to take me to work. Love the fact that you offer a shuttle service, and the wait for that was understandable, but the wait to get checked in could be better. I was disappointed to learn that even though my mileage was at ~35k and I had been in twice before, both slightly before and slightly after 30k miles, my 30k mile maintenance hadn't been done yet. Overall it was a better experience than I've had at other dealerships but still room for improvement. Really I'm not sure the current process gives any benefit to making a reservation.