Lute Riley Honda
Customer Reviews of Lute Riley Honda
Service
by 03/09/2024
onJoseph and Amin were very helpful and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
worst dealer
by 06/26/2023
onthis is the worst Honda dealer I ever bought. I bought AC censor temperature honda civic 2010. my mechanic said the new part is not working properly. my previous one is even better. when I called the dealer they don't accept the return if they gave me the broken one. it's ridiculous. just waste time, money and effort dealing with them. putting 1 star is too much. properly zero star is much better.
Worst Dealership Service Ever!
by 03/04/2023
onIf I had a zero star option, I would definitely choose that. The service department at this dealership is running a very dishonest business. I was contacted via email saying there were recalls on my car. I responded to their email to schedule an appointment to take the car in for recalls, oil change and door noise. When I got there I was told there was no recalls on my car and I should go to the Express Service. Went to Express Service and was told the oil change was $73 something. Told the associate that I saw on their website the oil change special was only $64 something. He said he would do that. He did not ask me to sign anything. I later got a text notice saying my car needed almost $2,100 cost of service. I declined everything. I only accepted the oil change with their “revised total estimate of $36.50“ for my oil change. I signed that estimate. When I came in to pay, they wanted $73.65. I showed them the revised estimate, they said “We don’t have any $30 something oil change. You signed the agreement when you pulled your car up. It is $73.” I told him I only signed the $36.50 estimate but I paid the $73.65 just to leave because I did not want to waste my time with dishonest people. I could not believe people could just look at their own estimate in writing and denied it like it was nothing. Reputation means nothing to these people, I guess. I would have accepted if they told me they made a mistake; but just outright denying it saying that they did not quote me for $36.50 total in writing while looking at their own quote on the screen was unbelievable. I have not been to this dealership for years as I moved out of state and just moved back. I will never come back here for any reason. I rather drive to Irving or even Arlington to have services done on my car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Such a shame
by 03/30/2022
onThey broke the contract we all signed when I purchased the car. Promised to fix an issue and I had to go somewhere else to have it fixed. Now they won't reimburse me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Best service!!
by 10/09/2021
onI met up with Philip Watson and he made my day by finding the parts I need to fix my A/C. Even though the wait takes long but I was able to figure why my A/C doesn’t come out to be cold but they find the reason.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Steer clear, lack of attention to detail or customer service
by 09/11/2021
onI wouldn't go here especially if you need service. Let me tell you a story of my experience. Even with the number of issues, I was only mildly annoyed as human error happens. But an absolute refusal for anyone (advisor, two different service dept managers) for over a week is completely unacceptable. I took my Civic in to get a new key/remote and have it programmed to the car and a couple of other things. One part they needed was hard to find, so they had the car for over a week. No biggie as I hoped the part would come in. When it was determined they could not get the part anytime soon, I went to pick up the car and dropped off my Odyssey with them as it needed a rear view mirror on the passenger side replaced. All was good until I got home and realized that the key that I had paid for didn't lock or unlock the car nor did it start the car. Problem number 1. I called and advised and decided to bring it back to them once the van was ready. When the van was ready, my wife and I went to pick it up and she took the van while i stayed so that Ryan (service advisor) could get someone to fix the key. After about 30 minutes or so (not too bad) they brought the car out to me and showed me that it locked/unlocked the door. Great, but thank goodness I decided to test out the new key to start the car, because it did NOT work. Problem number 2. Finally after about another 15 minutes, it was finally fixed and working. But when I got home and we used the Odyssey, we discovered that when someone was in the passenger right front seat, they could not open the door from the inside. Someone had to open it for them from the outside. Apparently some clip or something hadn't been reconnected for the door when they put the door panel back on after removing it to replace the exterior mirror on that door, according to the service manager, Walter. Problem number 3. He knew where I lived and told me that he didn't want me to drive all the way back over to Lute Riley (it's about 30 mins or more for me) especially given the prior two issues. So he volunteered to come out to my house the next morning and fix it. He said it would only take about 5 minutes. I thought that was a very kind offer and he told me he would call me the next morning to advise when he was coming. And....that's the last time I talked with Walter. He didn't call or show up and the next day I texted him, then called Lute Riley, talked with Ryan who said he would talk to Walter and ensure he called me. Still no call even days later. Was transferred to Walter's cell and left a message - still no response. So then I called to speak to another service manager named Dalton, who I was assured would call me back. But haven't heard back from him either. Problem number 4 and the biggest problem, in my opinion. One of the issues alone listed above would have been a little frustrating and definitely an inconvenience, but like I said things happen and people make mistakes. But the complete disregard of a customer, the lack of follow-up to address something they messed up takes the cake and has now pissed me off. So now it's time to take to social media and let others be forewarned, especially if they plan to use the service department here. Such a huge disappointment, is the mildest way of saying it. Oh and the Odyssey's windshield was cracked halfway across the front when we got it back. Now it had a small chip beforehand, so I doubt it was caused by anything they did and was probably the heat or something that finally caused it to crack. But dang if all of the above issues and lack of attention to detail and customer focus surely make me wonder if it was due to something they did. There is my story, for what's it worth. I hope others consider iteighing their options on whether to use Lute Riley's service dept. I would steer clear.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great service, even better professionalism
by 09/10/2021
onVery pleased with my experience at this dealership. Had a brake light blow out for my 2012 accord and drove into the service reception garage. Was immediately met by Adam Presser, who was very professional, friendly, and experienced. I was in and out within 5 minutes. Despite the basic nature of the task, Adam took time out to assist me and even replaced the bulb free of charge. I would highly recommend Adam for service recommendations and assistance!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Well done job to the staff
by 11/25/2019
onI came for my car window was vibrate, so the advisor Omri approach to me and help me and give me all the information about the window failure, after all this they fix my window with smile face.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy and thorough
by 04/10/2017
onOnline appointment system was easy. Dropping car off was easy and working with service rep was easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Still the Same
by 03/15/2017
onOur family has used exclusively Lute Riley Honda for the past 9 years for our Honda Car Service. Their service has not disappointed us at anytime. It is a testament that of their service that we still come to them after this past 9 years and looking forward into the years to come.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jason and Phillip
by 02/07/2017
onI had my car towed and brought in to lute Riley after my battery died. Jason Greathouse and Phillip Arnold took amazing care of me. Not only did they get me a new battery, noticed I needed an oil change and cleaned my car. I was in and out pretty quickly and felt very well taken care of. Highly recommend their services!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service 1/11
by 01/12/2017
onRobert Medrano handled by service request courteously and professionally. I was very happy with the outcome.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Job well done
by 01/12/2017
onHonest at front service without hassle, is the service I experienced with my advisor, Michael Ellis.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ms.
by 11/07/2016
onAbove and beyond what was expected. Amazing customer service by Michael and Juan.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Loyal Lute Riley Honda Customer
by 10/17/2016
onMark Dailey continuously delivers quality customer service. He keeps me informed on status of vehicle while I wait on service being performed. He also returns phone calls in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Way Customer Service I Supposed To Be
by 10/12/2016
onI had 2 CRV's that needed the software update. Additionally, one needed an oil change and tire rotation while the other needed to have the TPMS checked for problems. Lute Riley was able to get them done one after the other and returned the both cars washed as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Leaky tire fixed
by 09/29/2016
onI'd been adding air to a leaky tire for a couple of weeks after the tire pressure warning light came on. I drove the car to Lute Riley, where they fixed the leak while I read a couple of chapters from a book. I will definitely return!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil change
by 08/20/2016
onGreat service! Quick and efficient!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Express Service
by 08/05/2016
onExpress Service oil change and maintenance was quick and efficient, as always.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Customer Service and Car serviced properly!
by 07/29/2016
onWent to express for oil change. Just want to say Alex Medina is great and has always made sure my vehicle is serviced properly! He goes above and beyond customer service. He is to be commended for exceptional customer service! Sincerely, Lea A Mathis
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service on Air Conditioner
by 07/27/2016
onWas traveling through Dallas with family and air conditioner went out. With temperature nearing 100 degrees no way we wanted to keep traveling. Luckily the service department at Lute Riley Honda took us in right away and got us fixed up and on our way in no time. Great service! Greater people!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments