Lute Riley Honda
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Customer Reviews of Lute Riley Honda
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Write a review: Service
58 service reviews
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Recall
by Claudia on 04/05/2025Bobby from Service, was really helpful, and made everything easy and simple for me. He would update and would follow up with me while having my car. He was also the one that sold me our Honda Civic about 6 months ago, making it our third… car we buy at Lute RileyService
by Caroline on 10/28/2024SatisfiedCaroline, thank you so much for the positive review!
Service
by JCurtis5011 on 03/09/2024Joseph and Amin were very helpful and professional.Thank you again for taking the time to let us know how we did. We hope you have a great day!
worst dealer
by Kuns on 06/26/2023this is the worst Honda dealer I ever bought. I bought AC censor temperature honda civic 2010. my mechanic said the new part is not working properly. my previous one is even better. when I called the dealer they don't accept the return if… they gave me the broken one. it's ridiculous. just waste time, money and effort dealing with them. putting 1 star is too much. properly zero star is much better.We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please reach out to us at (855) 984-2917 when you can so we can address this situation directly. Thank you and have a great day.
Worst Dealership Service Ever!
by QT on 03/04/2023If I had a zero star option, I would definitely choose that. The service department at this dealership is running a very dishonest business. I was contacted via email saying there were recalls on my car. I responded to their email to… schedule an appointment to take the car in for recalls, oil change and door noise. When I got there I was told there was no recalls on my car and I should go to the Express Service. Went to Express Service and was told the oil change was $73 something. Told the associate that I saw on their website the oil change special was only $64 something. He said he would do that. He did not ask me to sign anything. I later got a text notice saying my car needed almost $2,100 cost of service. I declined everything. I only accepted the oil change with their “revised total estimate of $36.50“ for my oil change. I signed that estimate. When I came in to pay, they wanted $73.65. I showed them the revised estimate, they said “We don’t have any $30 something oil change. You signed the agreement when you pulled your car up. It is $73.” I told him I only signed the $36.50 estimate but I paid the $73.65 just to leave because I did not want to waste my time with dishonest people. I could not believe people could just look at their own estimate in writing and denied it like it was nothing. Reputation means nothing to these people, I guess. I would have accepted if they told me they made a mistake; but just outright denying it saying that they did not quote me for $36.50 total in writing while looking at their own quote on the screen was unbelievable. I have not been to this dealership for years as I moved out of state and just moved back. I will never come back here for any reason. I rather drive to Irving or even Arlington to have services done on my car.Hi, we regret your most recent visit with us was not up to the standards we strive for. We hope you will give us another chance. Please call us at (855) 984-2917 so we can work towards a solution. Thank you and have a great day.
Such a shame
by Disappointed on 03/30/2022They broke the contract we all signed when I purchased the car. Promised to fix an issue and I had to go somewhere else to have it fixed. Now they won't reimburse me.Hi there, I would like to get some more details about your experience with us. Please reach out to us at (855) 984-2917 when you can so we can address this situation directly. Thank you and have a great day.
Best service!!
by Dp on 10/09/2021I met up with Philip Watson and he made my day by finding the parts I need to fix my A/C. Even though the wait takes long but I was able to figure why my A/C doesn’t come out to be cold but they find the reason.Hi Dp, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Steer clear, lack of attention to detail or customer service
by Frank on 09/11/2021I wouldn't go here especially if you need service. Let me tell you a story of my experience. Even with the number of issues, I was only mildly annoyed as human error happens. But an absolute refusal for anyone (advisor, two different… service dept managers) for over a week is completely unacceptable. I took my Civic in to get a new key/remote and have it programmed to the car and a couple of other things. One part they needed was hard to find, so they had the car for over a week. No biggie as I hoped the part would come in. When it was determined they could not get the part anytime soon, I went to pick up the car and dropped off my Odyssey with them as it needed a rear view mirror on the passenger side replaced. All was good until I got home and realized that the key that I had paid for didn't lock or unlock the car nor did it start the car. Problem number 1. I called and advised and decided to bring it back to them once the van was ready. When the van was ready, my wife and I went to pick it up and she took the van while i stayed so that Ryan (service advisor) could get someone to fix the key. After about 30 minutes or so (not too bad) they brought the car out to me and showed me that it locked/unlocked the door. Great, but thank goodness I decided to test out the new key to start the car, because it did NOT work. Problem number 2. Finally after about another 15 minutes, it was finally fixed and working. But when I got home and we used the Odyssey, we discovered that when someone was in the passenger right front seat, they could not open the door from the inside. Someone had to open it for them from the outside. Apparently some clip or something hadn't been reconnected for the door when they put the door panel back on after removing it to replace the exterior mirror on that door, according to the service manager, Walter. Problem number 3. He knew where I lived and told me that he didn't want me to drive all the way back over to Lute Riley (it's about 30 mins or more for me) especially given the prior two issues. So he volunteered to come out to my house the next morning and fix it. He said it would only take about 5 minutes. I thought that was a very kind offer and he told me he would call me the next morning to advise when he was coming. And....that's the last time I talked with Walter. He didn't call or show up and the next day I texted him, then called Lute Riley, talked with Ryan who said he would talk to Walter and ensure he called me. Still no call even days later. Was transferred to Walter's cell and left a message - still no response. So then I called to speak to another service manager named Dalton, who I was assured would call me back. But haven't heard back from him either. Problem number 4 and the biggest problem, in my opinion. One of the issues alone listed above would have been a little frustrating and definitely an inconvenience, but like I said things happen and people make mistakes. But the complete disregard of a customer, the lack of follow-up to address something they messed up takes the cake and has now pissed me off. So now it's time to take to social media and let others be forewarned, especially if they plan to use the service department here. Such a huge disappointment, is the mildest way of saying it. Oh and the Odyssey's windshield was cracked halfway across the front when we got it back. Now it had a small chip beforehand, so I doubt it was caused by anything they did and was probably the heat or something that finally caused it to crack. But dang if all of the above issues and lack of attention to detail and customer focus surely make me wonder if it was due to something they did. There is my story, for what's it worth. I hope others consider iteighing their options on whether to use Lute Riley's service dept. I would steer clear.Hi Frank, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We'd like the opportunity to turn your experience around. Please reach out to us at (855) 984-2917 at your earliest convenience to discuss how we can turn this experience into a positive one.
Great service, even better professionalism
by Aaqil on 09/10/2021Very pleased with my experience at this dealership. Had a brake light blow out for my 2012 accord and drove into the service reception garage. Was immediately met by Adam Presser, who was very professional, friendly, and experienced. I was… in and out within 5 minutes. Despite the basic nature of the task, Adam took time out to assist me and even replaced the bulb free of charge. I would highly recommend Adam for service recommendations and assistance!Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Well done job to the staff
by Ibraheem on 11/25/2019I came for my car window was vibrate, so the advisor Omri approach to me and help me and give me all the information about the window failure, after all this they fix my window with smile face.Ibraheem, thank you so much for the positive review! Ibraheem, thanks for taking the time to leave a review.
Easy and thorough
by Alustat on 04/10/2017updated 04/25/2017Online appointment system was easy. Dropping car off was easy and working with service rep was easy.Still the Same
by enlee3218 on 03/15/2017Our family has used exclusively Lute Riley Honda for the past 9 years for our Honda Car Service. Their service has not disappointed us at anytime. It is a testament that of their service that we still come to them after this past 9 years… and looking forward into the years to come.Thanks for the feedback, Enlee3218. We strive to provide excellent service to our customers at Lute Riley Honda. Glad to hear we surpassed your expectations! Come back and see us anytime!
 -Your Lute Riley Honda Team
Jason and Phillip
by Zraneem on 02/07/2017I had my car towed and brought in to lute Riley after my battery died. Jason Greathouse and Phillip Arnold took amazing care of me. Not only did they get me a new battery, noticed I needed an oil change and cleaned my car. I was in and… out pretty quickly and felt very well taken care of. Highly recommend their services!Job well done
by Sabiko1 on 01/12/2017updated 01/20/2017Honest at front service without hassle, is the service I experienced with my advisor, Michael Ellis.Service 1/11
by ArthurP84 on 01/12/2017updated 01/20/2017Robert Medrano handled by service request courteously and professionally. I was very happy with the outcome.Ms.
by BigDgal on 11/07/2016updated 11/22/2016Above and beyond what was expected. Amazing customer service by Michael and Juan.Loyal Lute Riley Honda Customer
by 2015Honda84 on 10/17/2016Mark Dailey continuously delivers quality customer service. He keeps me informed on status of vehicle while I wait on service being performed. He also returns phone calls in a timely manner.The Way Customer Service I Supposed To Be
by Seawolf26 on 10/12/2016I had 2 CRV's that needed the software update. Additionally, one needed an oil change and tire rotation while the other needed to have the TPMS checked for problems. Lute Riley was able to get them done one after the other and returned… the both cars washed as well.Leaky tire fixed
by hopscotch55 on 09/29/2016I'd been adding air to a leaky tire for a couple of weeks after the tire pressure warning light came on. I drove the car to Lute Riley, where they fixed the leak while I read a couple of chapters from a book. I will definitely return!Oil change
by sjeffrey202 on 08/20/2016Great service! Quick and efficient!Express Service
by Guehler on 08/05/2016Express Service oil change and maintenance was quick and efficient, as always.
About our dealership
We appreciate your kind words and are grateful for your business. Looking forward to assisting you again in the future!
by Kennedy Seaton on 04/08/2025