Lute Riley Honda
Today 08:30 AM - 08:00 PM
Customer Reviews of Lute Riley Honda
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Sales Associate Lovo at Lute Riley
by TWCAtty on 08/13/2025
We had an excellent sales experience with the help of Claudio Lovo. He was extremely patient and reasonable, answering our many questions clearly and credibly, and offering terms that seemed fair compared to other dealership experiences… elsewhere. The dealership should be commended for having Mr. Lovo on board. The loan manager was extremely knowledgeable, personable and credible in all respects.
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The following reviews are more than two years old. They are not included in the overall rating.
160 reviews
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Excellent service management
by Razmo86 on 07/05/2016Service manager corrected an issue with the communication between the customer service rep and the technician. After bringing the Honda Fit back and speaking with the service manager he corrected every issue and made sure that I had a… rental while they thoroughly checked out my issues. The vehicle was corrected and my family and I did not have to miss our time with our family. Great service management. This is how a true manager takes care of issues..Met my needs
by Grant1233 on 07/01/2016Managed to reach a fair agreement on price without too much hassle. After agreeing on a price, the actual purchase was smooth, quick, and without any surprises.CR-V air bag replacement
by TB61vette on 06/22/2016Lute Riley service was excellent on this repair. We actually had 2 CR-Vs that were affected by the recall and both were fixed in a timely and efficient manner once parts were received.Excellent service every time!
by honda201627 on 06/16/2016Robert in the service department was fantastic! I would like to hire somebody like him to run one of my businesses.Saitsfied Customer
by sjeffrey202 on 06/01/2016No pressure salesman, Raed. Good experience. We bought a 2013 Honda Civic. Didn't feel like I had been totally "run over" with final negotiated price. I will trade with them again.Lute Riley is the best!
by GregoryG33 on 06/01/2016Great service and Tim, my service adviser, was outstanding! Had a great experience buying the car there and this was the first time back for service. Very pleased.Product Update
by SMLaughlin on 05/30/2016I took my Pilot in for a product update involving roof molding clips. When I took it in the service employee wasn't sure how long it would take and gave me a card with the promise time of 5pm. I took it in at 8:00 and was being picked up… by my daughter-in-law. I asked if it could be done sooner since I was counting on her or my son to bring me back. He said he would speak to the service adviser on my case and that the service adviser would give me a call later. The card he gave me had my case number and the number of the service adviser that I could call for questions. I received a call from the service adviser a couple of hours later telling me the car was ready. He told me that he had a technician ready for my car when it came in, so it was ready earlier than promised. I have no idea what was done to my car since I can't see anything that looks different from when I brought it in, but I feel better than before about having problems with the roof molding.Great service
by AmanThind on 05/31/2016Abdul was great and answered all questions as asked. The service was wonderful and Im really pleased with my purchase. Thanks to Abdul I purchased my car at a really decent price. He kept in touch with me and kept me updated through out the… purchase. Also Clinent was wonderful and explans everything thoroughly!! If your looking to buy a car than you must goto Honda Lute Riley in Richardson, they are all awesome!!Just Okay...
by KathywS on 05/24/2016Took my 2015 CRV in for routine maintenance. Work was done and service was nothing out of the ordinary. I was disappointed after spending $150.00 they wouldn't wash my car- Every time I take my Outlander in for service, no matter what is… done, they give it back to me vacuumed and washed; looks better than when I left it-Katherine, thank you for providing us with your feedback. We are glad to hear you were satisfied with our service, but disappointed that we did not exceed your expectations. We would love the opportunity to learn a little more about your recent visit and see what we can do to better assist you. Please contact our General Manager, Dan Weiss at Dan.Weiss@luterileyhonda.com or 469-576-5316 at your earliest convenience. Thank you, we look forward to hearing from you.
Thorough and timely repairs!!!
by Momoftheyear on 05/04/2016updated 05/18/2016We had a short timeline for our repairs with a collision 3 weeks before vacation. It took our insurance company 10 days to approve everything and Lute Riley completed our repairs before we had to leave!!!Excellent Service
by JenFen1211 on 05/13/2016I've struggled with service in the past. This was great! The service tech was friendly and met all time commitments and the actual cost was less than what was quoted! It was a very good experience.Honda Accord 30K service
by Abumustafa on 05/03/2016updated 05/16/2016Service crew were very professional. Service done on time and as promised.service review
by greekone on 05/05/2016service was great advisor very efficient and knowledgable about questions I asked always been treated well here!!!!Excellent service.
by ACTS2tbm on 04/29/2016The shop foreman the service man and the mechanic as well as the receptionist did great work together.Great service. Awesome customer service.
by Debbie21iris on 04/28/2016Lute Riley Honda, is about the best dealership I have ever gone. Fast, proficient and extremely friendly. Thank you, Kabin, Carlos and Jimmy, yall are all awesome! A big thank you to Lute Riley Honda for hiring such wonderful young men.Excellent experience.
by natorious on 04/25/2016They were very helpful in getting my vehicle fixed. Juan R. did all the research to have my vehicle fixed under warranty.and even provide me with a loaner car for the duration of the repair. They absolutely have my 100% business, now and in… the future.Great Service
by mariagarcia1 on 04/22/2016Just bought the 2016 Civic and I love it!!! The service that we received from Jeff Sowards was amazing! He was personable, informative and best of all no nonsense!! He listened, found what we wanted, and made the car buying experience… enjoyable! Thank you Jeff!Great service
by Johnson1910 on 04/21/2016It was a great experience! Express service advisor Joseph was very helpful and got everything done for me.And the good service continues....
by Grammy1934 on 04/06/2016updated 04/21/2016I have serviced my Hondas with Lute Riley for many, many years. I keep coming back because they take such good care of my car and treat me with respect. The service facility is so well maintained and the personnel are top grade. Thanks to… Luis for his professional help.Service checkup
by Customerk on 04/14/2016Lure Riley always does great service on all my Hondas and never tries to over sell things not neededState Inspection and Brakes
by bharoos on 04/12/2016Service person was courteous and helped us save money on the brake service by applying the coupon.
About our dealership
We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
by Kennedy Seaton on 08/14/2025