Lute Riley Honda
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Customer Reviews of Lute Riley Honda
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Sales Associate Lovo at Lute Riley
by TWCAtty on 08/13/2025
We had an excellent sales experience with the help of Claudio Lovo. He was extremely patient and reasonable, answering our many questions clearly and credibly, and offering terms that seemed fair compared to other dealership experiences… elsewhere. The dealership should be commended for having Mr. Lovo on board. The loan manager was extremely knowledgeable, personable and credible in all respects.
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160 reviews
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by BigDgal on 11/07/2016updated 11/22/2016Above and beyond what was expected. Amazing customer service by Michael and Juan.2016 Honda Pilot with _ dream car
by Naskhan on 10/13/2016updated 10/24/2016Lute Riley Honda dealership gave me an exhilarating car buying experience with my 2016 Honda Pilot exl. Folks were genuinely honest and extremely helpful. I do not recall such respectful and kind reception from any other dealership in the… paSt and I have bought more than 10 new cars in the last 30 years. I highly recommend this dealership for your next Honda purchase. Get with their super salesperson Jacky Hoang to get the best car and price. 2016 Pilot is a joy to drive and my family of 6 just love it!Loyal Lute Riley Honda Customer
by 2015Honda84 on 10/17/2016Mark Dailey continuously delivers quality customer service. He keeps me informed on status of vehicle while I wait on service being performed. He also returns phone calls in a timely manner.The Way Customer Service I Supposed To Be
by Seawolf26 on 10/12/2016I had 2 CRV's that needed the software update. Additionally, one needed an oil change and tire rotation while the other needed to have the TPMS checked for problems. Lute Riley was able to get them done one after the other and returned… the both cars washed as well.Leaky tire fixed
by hopscotch55 on 09/29/2016I'd been adding air to a leaky tire for a couple of weeks after the tire pressure warning light came on. I drove the car to Lute Riley, where they fixed the leak while I read a couple of chapters from a book. I will definitely return!dishonest
by Bryan_Du on 09/27/2016They were very dishonest. The monthly payment they calculated were more than $50 compared to loan payment calculated by bankrate.com. BE AWARE!Oil change
by sjeffrey202 on 08/20/2016Great service! Quick and efficient!Good experience at Lute Riley Honda
by dgrounds34 on 08/09/2016After an initial rough start with discussing value of a trade-in and the purchase of a new Ridgeline, the people at Lute Riley Honda were very courteous, straightforward and easy to work with. In the end, I thought that they were very fair… in their negotiations and the sales person, Jacky, was very helpful.Express Service
by Guehler on 08/05/2016Express Service oil change and maintenance was quick and efficient, as always.Great service on Air Conditioner
by Traveller63 on 07/27/2016updated 08/01/2016Was traveling through Dallas with family and air conditioner went out. With temperature nearing 100 degrees no way we wanted to keep traveling. Luckily the service department at Lute Riley Honda took us in right away and got us fixed up… and on our way in no time. Great service! Greater people!!Great Customer Service and Car serviced properly!
by lamdodie on 07/29/2016Went to express for oil change. Just want to say Alex Medina is great and has always made sure my vehicle is serviced properly! He goes above and beyond customer service. He is to be commended for exceptional customer… service! Sincerely, Lea A MathisHide facts, Rude behavior, Bad Service
by SunilIndian on 07/22/2016Fact hiding - I recently bought a pre-owned CRV from Lute railey. When I took delivery after a week, they tell me there is an issue with the rear view camera. This fact was hidden at the time of sale. They don't want to reduce a penny from… agreed/advertised price but they can very well sale vehicle with a major defect. Well no one verifies each feature of car and go by a trust element. It is the same mistake that i also did. Its has been 20 days since i booked my car, despite making two follow-ups there is no word from them. Why the hell I have to make follow-up for something? Another fake promise - We will full up the tank. It was not even 25% on delivery date. Not a big deal though :) Bad Service - Day of delivery was fixed a week an advance and final touch-ups were told by me to sales person. When i go to pick the car at 5 PM, despite giving a morning reminder, work was not at all done. I had to wait for 4 hours with my kids to get work done and needless to mention, i still have work left in car (scratches on body and tire rims). Floor mats were also not dusted/vacuumed properly and I could see dry plantation on it. They lost the file too which had all the certificates, service records and documents from previous owner which were shown to me at the time of sale. Rude behavior - On the day of purchase, i had to literally get in argument with their finance guy and manager that i don't want your finance. I have better tie-up through my employer and can get attractive APR. They were forcing me to finance, saying you can transfer it later, otherwise pay full 20 grand cash now. Who the hell carries this much of cash. I was ready for a deposit also to freeze the deal. The refused that we don't do business this way. Finally they surrendered sensing my mood of leaving the deal. That point i had to see the stern looks of finance guy. I will never recommend them to my colleagues and advise others to be extra careful and verify everything if you deal with these guys.Thank you for bringing this to our attention. We are very concerned with your review as this is not consistent with our attention to detail or level of customer service we pride ourselves on at Lute Riley Honda. We understand your frustration with the wait time you experienced and we apologize for any inconvenience this may have caused you. We would like the opportunity to speak with you directly to clear up any miscommunications regarding your financing or service and to do what we can to restore your trust in our business. Please contact our General Manager Dan Weiss at Dan.Weiss@luterileyhonda.com or 469-576-5316 at your earliest convenience. Thank you again for your review, we look forward to speaking with you shortly.
Price Paid for service not realistic.
by eleck2422 on 07/15/2016The service advisor was very friendly and advised me of the service. I question the cost of all 3 filters on my service, but did agree to the cost since this was my first Honda service, thinking these filters are just higher priced. After I… got home and my quick search of other Honda dealerships revealed the true cost of these filters, for example the cabin filter you sold me for $40.00 I can get for $15 - 20 (Honda Genuine Part) at multiple locations. To add insult to injury they charged me 29.95 labor to put the new filter in, they had pulled out the old filters to show me so would have to re-install regardless if I purchased the new filter or not. In the future if I do use your dealership I will ask more detailed questioned. I also had an oil change coupon for 29.95 I presented to the service advisor. He did advise me that this did not cover Synthetic oil but would honor this time. The $29.95 coupon still turned into a total of $50.72 for a oil change. I have never had a coupon from any company for a oil change that did not include a oil filter. Staff Friendly .....Pricing is very questionableThank you for taking the time to provide us with feedback from your recent service visit to our dealership. We are happy to hear that our team was able to adequately meet your needs. At Lute Riley Honda, we are committed to providing every customer with an efficient and accurate service at competitive prices. We would like the opportunity to speak with you directly to further explain our pricing model and to clear up any misunderstandings regarding costs. Please contact our General Manager, Dan Weiss at Dan.Weiss@luterileyhonda.com or 469-576-5316 at your earliest convenience. Thank you again for your review, we look forward to speaking with you shortly.
Great service and prices on used cars
by eb072016 on 07/14/2016And I didn't have to spend all day in the dealership getting the car I wanted. Check them out if you in the market for a used or new car!Great Service for Required Repair
by LRHonda on 07/11/2016Great service in a timely manner. They even included a rental car for the day.Absolutely excellent customer service!
by Dasher120 on 07/08/2016From initial reception of my 2006 Honda Element, Service Advisor "TD" welcomed me to Lute Riley Honda, explained the process, and then off I went to the great reception area (best coffee ever, fresh donuts, flat-screen TVs...and because… this is North Texas in summer...very effective central air conditioning! After my Honda was serviced, it received a complimentary hand-wash-and-vacuum, so that when TD came into the reception area to tell me my vehicle was ready to roll, it was beautiful and sparkling, waiting for me to drive home. The claim check for the vehicle had a photo of the service advisor, approximate estimate of repairs, time promised, and all contact information for Lute Riley Honda. I chose to wait in the reception area, but a complimentary rental car was available for me, with an Enterprise driver bringing the car around. Great customer service!Honda Accord Purchase
by KimM5196 on 07/08/2016We had an excellent experience at Lute Riley Honda. Ted was our salesman and he was very knowledgeable and genuine. We are very happy with our Honda Accord purchase. We will definitely go back!Great Staff, Professional, Customer Oriented
by jcwachtman on 07/08/2016Lute Riley Honda was great. I was purchasing a leased vehicle from them. I walked in without an appointment after work and was finished with my transaction within an hour. From my salesman to the finance guy they were great. My salesman… even noticed I was due for my inspection and got it out to have it inspected before they closed the service department for the evening. I would highly recommend Lute Riley Honda to anyone looking for a great, trustworthy customer oriented experience.Great Service
by lynk7703 on 07/07/2016Worked with Juan on several repairs I needed to my minivan. He was very helpful and the work was done quickly. I would use/recommend them for service again.Tim was great!
by Lizzy5886 on 07/06/2016Overall I had a great experience. My only complaint is that the online appointment/price quote was pretty inaccurate. I had to spend $400 more than quoted.Great Services
by soundguyJoel on 06/23/2016updated 07/06/2016Mark was very thorough in his recommended services! Also he made sure I was in and out as quickly as possible and I appreciated it!
About our dealership
We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
by Kennedy Seaton on 08/14/2025