Lute Riley Honda
Customer Reviews of Lute Riley Honda
Review type:
OUTSTANDING SERVICE
Great Service
by Anthony on 08/31/2024updated 09/06/2024Omar and Jae were awesome in my first car experience. Gave me a great deal on an accord touring.Thank you for your lovely review! We’re glad our team could assist you.
Great service
by paulhov on 08/27/2024updated 09/04/2024Jacky was exceptionally helpful in assisting meWe’re thrilled to hear that you had a positive experience. Thanks for sharing your feedback!
Great service
by CHLOE N on 09/01/2024Mr. Thanh Do was very helpful, informative and welcoming. He didn't make us feel like we were dealing with a stereotypical car salesman even though he technically was selling us a car, so I would call that a talented salesman. I'm not being… biased because I am Vietnamese and used to deal with a good number of shady Vietnamese salesmen in the past who had no problem taking advantage of their own kind. The finance manager Marcus Harbin and billing person (I didn't get her name) were also very helpful and informative when they were helping me to complete the purchase process. Overall, I'm very pleased with this place so far and will recommend it to other people once I get to find out more about the quality of their car services.Thank you for your kind words! We're committed to providing great service and appreciate your review.
great service
by paul horv on 08/26/2024Everyone, especially Jacky, were exceptionally kind and helpful throughout the entire process.Paul, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Sales rating
by JRseven on 08/18/2024updated 08/23/2024Very good to work with. A few paperwork snafus, but otherwise a great experience.We’re thrilled to hear that you had a positive experience. Thanks for sharing your feedback!
Amazing experience
by Schwanda on 08/22/2024Thanh was a joy to work with, he made the process very stress free. He went over and beyond to make sure I was comfortable during this process. Me and my daughter are very grateful, I will highly recommend anyone here.We’re so glad to hear that you had a wonderful experience. Thanks for sharing!
Great service experience!
by Mona Mart on 08/19/2024We had an awesome experience at the dealership. This was our first time at a Honda dealership. Richard was a great salesperson to work with and Amini was a great Finance professional. We were pleased with the service overall. Would… recommend to a friend. Appreciate Josh Stamper referring us to this dealership.We appreciate your feedback and are happy to hear that your experience was a pleasant one.
Exceptional Service from Mo at Lute Riley Honda - Honda Pilot 2025 Purchase
by Honda Pilot on 08/19/2024I had an exceptional experience at Lute Riley Honda, thanks to Mo, an outstanding sales representative. I was looking to upgrade from my Civic to a larger vehicle, and Mo expertly guided me towards the perfect choice - the Honda Pilot 2025.… He patiently answered my numerous questions about the vehicle's features and leasing costs over three visits. Mo's regular follow-ups helped me make an informed decision without feeling pressured. Although my preferred model, the Pilot FWD in black, was unavailable at Lute Riley, Mo's exceptional customer service and patience convinced me to consider the AWD Pilot instead. I was so impressed with Mo's approach that I decided to either purchase from Lute Riley or wait for my preferred model to become available. Mo's generosity, customer service, and sales expertise ultimately led me to purchase the AWD Pilot. As a loyal Honda driver, I can attest that Mo is an excellent sales representative who will guide you through the process with ease. I highly recommend him to anyone looking for a hassle-free car-buying experience.Thank you for your kind words! We're committed to providing great service and appreciate your review.
I bought 2024 HOND ACCORD HYBRID 4D
by SaharMhaisen on 08/17/2024The salesman was very kind, patient and helpful.Thank you for taking the time to leave such a positive review. We're here whenever you need us!
Car sales
by Andy Tran on 08/04/2024updated 08/14/2024The process was easy and streamlinedThank you for taking the time to leave a review for us. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Excellent
by Edmunds on 07/30/2024Excellent and fast service with Edmunds salesman Give him a 10Thank you again for taking the time to let us know how we did. We hope you have a great day!
Ms
by Lindsey on 07/25/2024I worked with Javed Tarafder and he was amazing! He was very knowledgeable, professional and patient with me. When I picked up the car, he programmed everything thing with me, seats, audio, mirrors etc, I highly recommend him, he’s an… expert on everything Honda. Thank you JavedThank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Quick and Painless
by Adam Nguyen on 07/18/2024I was able to purchase the car I wanted with the coverage I wanted at a reasonable priceHi Adam, thank you so much for the review! We are very glad we could provide you with a positive experience. We hope you have a great day!
No response from the dealer after sale was donw.
by Joel_TX on 06/20/2024I purchased a new Honda Odyssey and made arrangement for loan. After I took the car home and reviewed the document I found out that the loan rate was almost double than the sale manager promised me. I called back to the loan department… several times and no one answered the phone. I left voice messages few times and no one returned my call. Also, the Android Auto is not working. I called the tech center and they couldn't help. They wanted to me to bring the new car to the service center. I needed to call back several times to get an appointment.We regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (855) 984-2917 so we can work towards a resolution. We look forward to hearing from you.
Easy transaction
by dju3487 on 06/10/2024I originally went to another dealer, but that dealer didn't have the right color. I found the right color at Lute Riley, walked in, did a test drive, negotiated a good deal, and was back out the door in a new Pilot in less than two hours.We are glad we could help! We're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
Great experience! Love our CR-V! Thanks, Chuck!
by RPulley on 06/10/2024Had a great buying experience recently at Lute Riley Honda in Richardson, TX. Can’t say thanks enough to Chuck P, our salesman. We originally just wanted to check out the CR-V and HR-V because we are finally ready to downsize from a… minivan. Chuck greeted us and gave us a chance to try out both and also listened to our needs as far as features and trim level. Once we tried both, we let Chuck know we had other makes to try and we exchanged information. Chuck was great very patient, kind, and was not pushy or negative about the other brands. Once we tried the others and decided on the CR-V, we called Chuck back and started the buying process. That went fairly easily as well. Of course there was some back and forth haggling, but overall, an easy process there as well and we believe we got a reasonable deal on a car she loves. Thanks again!We are so happy to read such a great review about Lute Riley Honda! We're looking forward to your next visit with us! Thank you, and have a fantastic day!
Great experience
by Jacqueline on 05/29/2024It was a wonderful experience. David was very well too and really explain everything through the process. He made this purchase very easy.Thank you again for taking the time to let us know how we did. We hope you have a great day!
2014 Chevy Silverado Texas Edition
by Mrs. Toles on 05/26/2024My experience at Lute Riley Honda was very pleasant. Richard took great care of us and ensured a smooth process. Richard had amazing customer service and a very pleasant spirit. We appreciate Jillian for assisting with our finance and… paperwork. She ensured and quick and smooth process. Everything about this purchase was meant to be and I hope to do business again. Thank you!Thank you for your kind review; we are happy to pass along your comments to our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good experience minus the costs I didn’t want
by Robert O on 05/21/2024The overall experience was good and the whole staff were pleasant to work with. Richard was a good sales rep. When we were discussing the price for the vehicle and trade-in they told me that they had put a protective coating on the inside… of the vehicle and have some other insurance related cost that I didn’t want, but they automatically charge you for it. That was not a good way of doing business.Thank you for your kind review; we are happy to pass along your comments to our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service!
by Nicole Glrz on 05/19/2024Omar is an amazing salesman. We will continue to go to him in the future because he really takes care of us. He helped us find a car that fit all of our criteria.Thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Sự hài lòng
by He Nguyen on 05/18/2024I like your seller,they are very professionalThank you again for taking the time to let us know how we did. We hope you have a great day!
We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
by Kennedy Seaton on 05/08/2025