Ewing Buick GMC
Customer Reviews of Ewing Buick GMC
Review type:
Outstanding Customer Service
by Anthony on 04/24/2025Kevin Braden of Ewing GMC helped with the service advising of my car which needed to be serviced. His knowledge and recommendations gave me the satisfaction that I shop at the right dealership. Their customer service is outstanding!Late and poor quality workmanship
by JamesHuss on 11/01/2024Took truck in for oil change , air and oil filter replacement and tire rotation. Also asked for the shop to investigate and rectify noise and vibration issue. I made an appointment with those items listed. It took a day and a half to… get my truck back and then later in the week when backing out I note the truck is leaking oil onto the garage floor. I checked to make sure the plug was at least not loose, and verified oil drops around the plug. I didn’t check the filter yet. Taking it to a local Midas to review for me and rectify as I cannot get into the dealer .. they are busy. Price quoted and charged , fair for the work , if it had been done with good quality. This is a diesel 3.0 duramaxWe are disappointed to hear that you did not have a more positive experience with us at Ewing Buick GMC. We'd like the opportunity to discuss this with you. Please reach out to us at (972) 964-3540 at your earliest convenience to discuss how we can turn your experience into a positive one.
Amazing service!
by Butterfly 🦋 on 09/01/2024Love the fact that my service appointments are always completed within a good time frame! My vehicle is serviced exactly at the time set and not pushed aside unlike other dealerships if dealt with before! Y'all definitely deserve 5+stars… for the service staff alone and waiting room! Always greeted and treated with respect and kindness ❤️We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Recommend Ewing Buick GMC Plano
by TexasForever on 05/11/2023Prompt attention by Service Representative and keeping me aware of service progress. Scheduled services for this visit completed by stated time frame. Clean, comfortable lobby with guest wifi and business center for customers to work while… waiting. I will continue using Ewing Buick GMC in Plano and highly recommend this location.We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Ewing Service Department and Jim Bearden
by Phillip on 03/31/2023Jim Bearden in the Service Department is outstanding in providing assistance to this particular customer EVERYTIME. His customer service skills are Elite and he makes it happen. I never feel like a number and always feel like I'm getting a… fair shake at servicing my vehicle which is not easy to find these days. I've purchased a lot of new vehicles over the years and dealt with many service departments, but Jim Bearden at the Ewing Service Dept is number one in customer service. They really know how to treat customers right.Phillip, we're happy you found our staff to be so supportive during your experience here at Ewing Buick GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!
Service at Ewing Buick
by G Berry on 02/05/2023Excellent service , I waited for my car and used their internet and comfortable customer work space. They had outstanding snacks and their attendant makes excellent cappuccino .We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Great service experience
by Adventurer on 02/01/2023I had scheduled service that was a great experience. It was great to see the dealership fully staffed during a snow and ice storm and open for business. Service consultant handled everything professionally and with a smile. I was also… provided additional info on recalls and even added new wiper blades to my oil change and tire rotation. The customer lounge was awesome as I was able to grab a coffee and utilize wifi to get work done.Your satisfaction is important to us, so we want to sincerely thank you for choosing Ewing Buick GMC and we hope to see you again soon!
Love it!!
by Joe_Sam on 01/19/2021I was satisfied with the quality of work performed on your vehicle.Your satisfaction is important to us, so we want to sincerely thank you for choosing Ewing Buick GMC and we hope to see you again soon!
Routine Maintenance
by R. Sorensen on 01/05/2021updated 01/12/2021Prompt, courteous and efficient service. The service waiting area is bright and comfortable.It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Terrible Service Center
by AjsTxs1985 on 10/20/2017Went to this service center 2 times. The first time they misdiagnosed my GMC Terrain and they did not give me a full report on issues. The second time I went here they could not tell me why my Terrain starts up and sounds like a diesel… truck. The service advisor was not there to greet me and tell me what was done to my car or what the issues are. He left a handwritten, extensive list of parts amounting to $2200. No explanations were provided. I will never use this dealership/service center again. Frankly, the bad customer service starts in GMC Corporate, however, the service centers provide little to no condfidence or relief.Warranty work
by Tgmartin on 03/30/2017As usual Ewing was excellent repairing my Yukon XL. The work was completed quickly and excellently.Thank you for your fantastic feedback! We really appreciate having you as our customer and we're always happy to provide excellent service every time you visit. Thanks for coming in, and we'll see you again soon!
Good experience
by jeanrabbit on 03/26/2017I was happy with everything about my repair appointment. Jim was very pleasant and helpful.We're glad to hear you had a great experience working with Jim, Jean! We appreciate the feedback and hope to see you back again in the future. Have a great day!
Great Service Rep!
by jayhawk13 on 11/27/2013updated 07/14/2025My service rep, Tim W., was exceptional. He was very friendly, extremely patient (it took several days for me to pick up my car) and I did not feel at all like he was trying to pressure me into buying extra services. Therefore, I was much… more willing (and did) purchase needed service repairs instead of going to a non-dealership service shop. I will be bringing my Buick Enclave back to Tim any time there is a repair or maintenance needed. He has earned my repeat business going forward.Thank you for the excellent review! Congratulations on your new Buick Enclave. Tim is an important part of our team and he will be happy to know he made your visit with us hassle free. Please do not hesitate to call or drop by again if you have any questions or concerns. We look forward to seeing you soon. Sincerely, Ron Blaylock - General Manager
Servise after the sale
by mygmc on 10/11/2013updated 07/14/2025I recently purchased 2014 Serra with factory defects. Ewings professional service team identified and fixed the problems. I can purchase a truck at any dealership, but its the service after the sale that counts and keeps me coming back.… Ewings service is the best of the best.We truly appreciate you taking the time to leave us this great feedback! We strive to provide exceptional customer service in all aspects of our dealership. We hope that you will continue to come to us for any of your automotive needs. Follow us on Facebook and Twitter to stay current on our latest news and special offers. Sincerely, Ron Blaylock - General Manager
Buick Regal 2011 Service Call
by Chefbilly on 10/02/2013updated 07/14/2025My 2011 Buick Regal was in need of a new battery. Took my car into the dealership on Saturday 9/28 and the Service Advisor Tim Walters was ready for my arrival. I was able to get some online work completed thanks to your free Wi-Fi service… and I was on my way in a timely manner. Very pleased with the service I received from Ewing as well as the organized and thorough work of Tim Walters!
GMC Sierra 1500
Buick Enclave
GMC Yukon
Anthony, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by Stephanie Mavis on 04/27/2025