AutoNation USA Plano
Customer Reviews of AutoNation USA Plano
Review type:
Vehicle ready
Responsive Management
by RC on 08/11/2025Tldr: Inconsiderate timewasters [non-permissible content removed], avoid at all costs. One of the worst customer experiences of my life. We called about a specific car we found on CL, told them we were coming from Austin. We get there… around 1pm after driving 3 hours and check the car out, no issues there. Talk about payment and present them the check from our bank. They say they'll take it to the finance guy to verify. We tell the salesperson, "We like it, but we're really hungry, can we get lunch and come back while you work out the bank check?" They then tried to get me to sign a paper agreeing to pay for not only the car, but the repairs they already made to the car as well as their "coverages" that totalled to an additional 33% the cost of the car's "no haggle low price". After refusing to sign, they sent sales manager and finance guy back and forth to us, trying to convince us to pay for items that should have either been included in the listed price, or easily removed, and that's when things came to a halt. Each new person they sent us over the course of THREE MORE HOURS we told them immediately, "We're starving, we haven't eaten lunch, let's close this deal" and each person refused to authorize the removal of their "protections" and the repairs. These people were being sent 30 minutes apart and if they didn't have my check we would have walked. After ignoring us for hours after taking our money, we hunted down their finance guy ourselves in the back room to close our own sale (without their BS charges) and finally got to eat after nearly FOUR HOURS. This whole deal could have been done in an hour and we wouldn't have missed lunch or been forced to drive back to Austin during rush hour. Then, when my license plates arrived, they called to have me pick them up even though we were told they would be overnight shipped to us. I explained this on the phone and they said no problem. Week goes by no plates, call again, "We'll ship them tomorrow". I called with a question for the salesperson, was told I'd get a call back and never did. I called three times asking for my plates and they were not sent. I then had to call and demand to speak to the store manager multiple times to get someone to finally send my plates, the day that the temporary tags expired. This entire experience was horrendous, would give 0 stars if I could, stay far far far away. Update August 2025: We called about a specific car we found on CL and ended up spending 4 hours at the dealership to work it out where the price offered matched the listed price on Craigslist. After discussing our experience with the general manager, I'm hopeful that others will not have the same experience.Hi, we are deeply disappointed by your experience at AutoNation USA Plano. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (972) 677-9073 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Vehicle ready
by Kayla G on 07/07/2025I’m glad I chose Auto Nation. The finance department was very understanding and made sure that I was able to drive a way in my dream car with monthly payments I can afford. I was extremely impressed with the fact that the car was ready to… be sold, oil change, brakes replaced, and good tires. My sell rep followed up with me and made sure my voice was heard throughout the entire process.Hello Kayla, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Plano. Don't hesitate to call us if you ever need anything. Be safe on the road!
Wonderful Experience
by Kudos_I on 04/05/2025I’m a repeat customer of AutoNation, I had a wonderful salesman by the name of Connor M. From our 1st conversation I knew he was great. He took his time and helped me to pick out a wonderful car. He was quick and made sure I got everything… I wanted & needed. Because of Connor I will definitely come back.Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Adam Hernandez
by Charles on 03/29/2025updated 04/04/2025Very friendly, courteous and knowledgeable person. Adam was very professional and covered all you need to know when selling your car. Highly recommended.Hi Charles, thank you for sharing your positive experience! We appreciate your recommendation of AutoNation USA Plano and we hope to be of service again in the future.
Sold my car FAST
by Dominique on 03/20/2025Ogzar was a great salesman to work with. He kept in touch throughout the whole process and made the sale smooth.Hi Dominique, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Plano! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience!
by Sarraah on 02/21/2025Did an online quote to sell my car. Worked with Adam, he was great. My quote was honored and the funds were in my account less than 2 hours of walking in the door!Hi, your wonderful feedback and rating mean a lot to us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales
by Jonathan Cre on 02/16/2025updated 02/21/2025This place is amazing! The way they take care of customers is incredible, our sales man way very good and patient but his manager Aymen? Wow! Super impressed by his customer service and professionalism, he even when ahead and ordered us… lunch! Super nice guy and easy to work with! Always recommend this place! And thank you so much for everything.Hi Jonathan, it's great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation USA Plano and hope to serve you again in the future.
Bogus
by Darius R on 12/22/2024updated 02/19/2025Aymen and Riggie were a big help! We appreciate there business and will be back in the future Update February 2025: Very unprofessional, added all these hidden contracts without even talking to you about them. Had to replace a thermostat… cause the code was erased before test driving/buying my vehicle. I suggest taking any car/truck you inquire with them on to a certified mechanic or have it diagnosed.Hello Darius, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Great experience
by Patrick on 01/09/2025updated 01/15/2025Connor was the best took good care of me best service ever gave me the confidence to buy a vehicle as well carter was the best finance guy ever made so many jokes got me with one ill never forget the best service I had i recommend this… dealershipHi Patrick, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Plano. Don't hesitate to call us if you ever need anything. Be safe on the road!
Minivan purchase
by Mitchell $ on 01/04/2025updated 01/13/2025My wife and I went to AutoNation and found exactly what we were looking for! Tommy Keith was our sales rep and he fantastic to work with, he was kind and very helpful to answer any questions we had.Hi Mitchell, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
Buyer
by R. Joyce on 12/27/2024updated 01/03/2025It was quick, salesman was polite, good listener, and was not pushy. Very Professional.Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Sales
by Jennifer on 12/14/2024updated 12/20/2024Very friendly, great experience, upfrontHi Jennifer, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sales
by Felipe Es on 12/19/2024Aymen and Reggie were fantastic ! Super helpful and walked out with the vehicle I wanted ! Would strongly recommend this dealership!! Thank you Reggie !!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Plano! Please let us know if there is anything else we can do for you; we are more than happy to help!
Sold on the Prius
by Happy Buyer on 12/17/2024Auto Nation USA was friendly and helpful. The car I was looking for was available and priced to sell. The dealer helped get the interest rate down to a reasonable level. Good experience!Hello, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome experience
by Gjenkins on 12/07/2024updated 12/13/2024Very knowledgeable and friendlyHi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Great Salesman
by Jamillia on 11/29/2024updated 12/05/2024Very professional and easy goingHi Jamillia, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Excellent service!
by Nikita C on 12/03/2024Great service, lovely team! Had a wondeful experience with AutoNation, would 100% recommendHello Nikita, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Service
by D.Vestal on 11/23/2024Nicky and Reggie were both great, answered all my questions.They made the car buying process easy and enjoyable !Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
sales review
by Bnc1081 on 10/31/2024updated 11/07/2024Jose Blanco, great sales associate, very straight forward and got the job doneHi, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.
Sales
by James Founes on 10/31/2024updated 11/07/2024Absolutely thrilled with my recent car purchase! From start to finish, the experience was seamless. Harman was knowledgeable, friendly, and never pushy. He took the time to understand my needs and guided me through the options that best fit… my lifestyle. The financing process was straightforward, and I felt confident in my decision. The car itself is fantastic, reliable, comfortable, and packed with features. I couldn’t be happier with my choice. Highly recommend this dealership for anyone looking to buy a car!We are pleased to hear you had such a positive experience with us, James! Feel free to stop by if you ever need any more help.
Sold my car at AutoNation
by Ltbrice on 11/01/2024Joseph Cranshaw was great from the start to end process of my sales. Thank you for friendly service. You explained everything thoroughly and sales was quick and smooth. I will definitely refer Joseph to anyone.Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Toyota Camry
Chevrolet Silverado 1500
BMW X3
Ford Escape
- Complimentary Coffee
- Complimentary WiFi
Hello Kayla, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Plano. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Andy James on 07/11/2025