Spikes Ford
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Customer Reviews of Spikes Ford
Review type:
Great experience!!
by Jlopezz51 on 02/25/2025
Our salesman Ricardo Garcia was very helpful and friendly! Armando in finance was awesome to us as well.
I recommend Hiram Montero from spike ford. Hiram Montero did an excellent job helping me out. Everything went well he got me in a Ram 2024 the same day just as he promised. I've have had no issue with the Ram as of yet. If you want a smooth transition into a new vehicle call and ask for Hiram Montero.
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Worst experience ever
by C Pulido on 02/10/2023No stars from me for Spikes Ford, had the worst experience buying a 2023 Platinum Expedition Max. I first contacted salesman Carlos De León on Thursday February 2, 2023 at approximately 1:12 pm and advised him that we were interested in a… 2023 Platinum Expedition that their website showed they had, he called me back and advised that in fact the vehicle in question was available. After negotiating a final price for the vehicle, I advised Mr. De León that I would finance the purchase through my bank and would get him a check for the amount agreed, and made it clear to him and his “boss” that it would NOT be a cashiers check but a blank check from my bank not to exceed the amount that we had agreed on. On Saturday February 4, 2023 my wife and I met Mr. De León at approximately 10:00 am at Spikes Ford, and we test drove the vehicle and agreed to purchase the vehicle as soon as the check (Not a cashier’s check) would arrive in the mail. The check arrived on Sunday February 5, 2023 via FED EX, I texted Mr. De León and advised him that the check had arrived, he asked me to send him a picture of my wife’s and my driver’s license, and to also send him a picture of the NON CASHIER’s CHECK so that he could have everything ready for us for our scheduled purchase and pickup of the vehicle on Monday February 6, 2023 at approximately 11:00 am. We arrived at Spikes Ford at approximately 11:00 am on Monday February 6, 2023 and when Cesar Benavides in finance, called us in to his office to purchase the vehicle, the first words out of his mouth were “ I understand you have a CASHIERS CHECK!” I responded “No, that’s incorrect, I made it clear to Mr. Carlos De León and he made it clear to his boss that it was NOT a cashier’s check” he then said, “ Well, we don’t accept these types of checks. I then said “ so you are not accepting this check, after I was advised by Mr. De León that this type of check, a non cashier’s check, would be acceptable and perfectly fine to make the purchase?” Mr. Benavides responded “ That’s correct, we are NOT accepting this check!” At that point my wife and I could not believe this was happening, Carlos De León, Cesar Benavides and another person in finance who’s name I can’t remember desperately, unprofessionally and disgustingly attempted to coerce my wife and I to apply for credit through them and then possibly refinance! My wife and I were in awe and appalled at what was happening. When I finally told them that we were taking our check somewhere else, the man who’s name I can’t remember suddenly appeared humanlike again and said “ Okay Okay, let me see what I can do, I’ll go talk to my boss!” When he returned from talking to his “boss” he said “Okay, we’ll accept the check but your vehicle will not get registered until we get paid!” If it wasn’t for the fact that we were already there, we would have walked away and would have never looked back. I asked him what he meant by that and he said that because of previous bad experiences with that type of transaction, that our vehicle wouldn’t get registered until they got paid! Their unprofessional and repulsive behavior was unwelcome and intimidating. My wife and I have purchased a total of five new vehicles from Spikes Ford throughout the years, with this one being the only one where we got our own financing. We will never, ever again do business with Spikes Ford, this intimidating, awful and predatory like behavior by these individuals is sure an eye opener, and goes to show you how they could care less about their customers. Let this be a WARNING and a HEADS UP to all you looking to purchase a vehicle where you happen to have your own financing, I hope that no one has to go through what my wife and I went through. Still in disbelief, CP5star review
by 5star review on 02/01/2023Went in the afternoon to see a truck I liked not knowing I’d be walking out with a new vehicle that evening my sales man Oscar got it done in a short amount of time. I do recommend Spike my experience was great, thank you.2018 F150
by Pmunguia on 12/20/2022I had taken my 2018 F150 in for service after my check engine light came on , while the dealership could not fix the issue they did refund me the amount I paid for a diagnostic test.Happy Customer
by White Lion on 12/13/2022Went for Oil change I like that I don't have to wait there Amanda at Quick Lube got me a ride home and pick me up when my vehicle was ready . Thank youBronco sport
by New bronco on 12/09/2022Great service and very helpful throughout my whole buying experience.REVIEW for the Sales team member
by HugoVargas on 12/08/2022Jesse explain all the features of the vehicle to the fullest, good test drive, Got me a good deal on my new 2022 Explorer, good job and I'll be back to purchase another vehicle wen possible..Great Experience
by Richard on 12/07/2022Had a great experience with the purchase of my new 2023 F150. From the point of order to the point of sale when my truck arrived.Spikes
by Spikes Ford on 12/02/2022Friendly service riders and explained everything on the items found wrong on the pickup.Spikes Ford
by Ron Esparza on 12/01/2022Extremely pleased with the entire experience. Micheal Ramirez made sure all our questions were answered and always kept us in the loop. He made us feel like family. I Will definitely recommend them.Excellent
by jrgsegjr on 11/30/2022Understandable demonstrations with comprehendible explanations.Purchasing Journey
by Ricardo on 11/17/2022Purchases are all about the journey and the experience, and mine was one of the best. Ever Torres is an amazing vehicle sales consultant that made my purchasing journey so smooth and easy from the very beginning when we sat down together… and configured my Bronco Wildtrak all the way till the end when he handed me the keys. Spikes Ford has great customer service and a great team. Make sure that when you go by you ask for Ever Torres!Mr. Winkler
by Mr. Winkler on 10/12/2022Wonderful, as usual, everything perfect, Judy, Crystal, and Amanda always take great care with my vehicles.Suburu oil changes
by Lacey21 on 10/11/2022I count on Spike's Quick Lube keeping my car is top shape. I am very happy with the service. The staff is excellent.This is a 5 star rating
by RawT8404 on 09/12/2022Very professional how Sikes Ford works with Quicklube fast lane. I believe Managers make a difference- Judy Torres is a wonderful manager.Spikes ford mission tx
by Tonndl1 on 09/06/2022Carlos De Leon did a amazing job helping me get exactly what I wantedSafety Recall
by Ford Escape on 09/02/2022Friendly and experienced made it an excellent experience.Extremely pleased highly recommend
by Aldenrod on 09/01/2022The salesman was extremely informative, great attitude, and kept me in the price range I was looking to spend and got me an awesome truck!Oil change
by Spike@960 on 08/26/2022Service is always good, only thing this time it took longer than usualHighly Recommend!
by J Pena on 08/18/2022Big thank you to Jose Mendez for being an outstanding salesman. Great customer service and great dealership overall. Staff was friendly and ready to help!Service
by JasonAE on 08/05/2022My experience was amazing. Amanda was phenomenal!!!Lino Perez, owner of Ford Explorer
by Linop3@ on 08/01/2022Mr Pete Munguia, Spike’s Service Dept manager was excellent in taking care of any problems that I had with my Ford Explorer. Problems were handled in an excellent manner.
Ford F-150
Ford Explorer
Ford Bronco Sport
Ford Maverick
About our dealership
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Roman Brooks on 02/26/2025