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Customer Reviews of Spikes Ford

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588 reviews
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  • Oil Change

    3 out of 5 starsby SandraT87 on 12/12/2016
    updated 12/29/2016

    Service received this visit was fine, but previous service experience was unacceptable. Hopefully your service practices have changed.
  • Service of F-250

    5 out of 5 starsby Spikes188 on 12/09/2016

    Fast service and courteous staff.
  • Fleet Manager

    5 out of 5 starsby Sylviaq on 11/29/2016
    updated 12/09/2016

    Spikes Service Dept. is always quick and courteous to our service needs.
  • Quick lane service

    2 out of 5 starsby Bparivers on 11/15/2016

    Service techs take a lot of short cuts. Don't get the long wait times. Three days after getting the works service I'm at Discount Tire getting the tire pressure adjusted. I'm done with this place....
  • Excellent Service

    5 out of 5 starsby Trevino88 on 10/12/2016
    updated 10/24/2016

    I've been taking vehicles there and have never had a complaint. Best service I've had better than Boggus and Hacienda Ford. My rep Roxanne was very nice and kept me updated with anything.
  • New F-150

    4 out of 5 starsby patmoore05 on 10/03/2016
    updated 10/15/2016

    Everyone at Spikes was helpful and accommodating. Of course, buying a new vehicle always seems to take longer than you'd like, but the team made me feel comfortable throughout the process.
  • New Car Purchase

    5 out of 5 starsby Phyllis33 on 09/19/2016

    I was out of town and contacted the Sales Manager with what I was looking for. He looked through his inventory and discussed with me what was available. All paperwork that could be done ahead of time was completed. When I got to the dealership, Armando had everything ready for me to sign, we took the vehicle on a test drive and explained all the features my new Explorer had. F&I was great and we had all questions answered and paperwork signed, purchase was complete within 30 minutes. I am very happy with my purchase and the guidance and knowledge they provided me.
  • oil change

    4 out of 5 starsby elmaestro on 08/03/2016
    updated 08/15/2016

    Didn't buy this car here, but have had service done with the Ford cars I have purchased here. Quick, service. Time varies depending on the amount of clients ahead of you, which is to be expected at any location.
  • Maintenance

    3 out of 5 starsby veejay7279 on 07/25/2016

    it was going fine till they told me they couldn't rotate my tires because of a tool they didn't have, i thought they had every tool imaginable and a back up so they knocked $15 off the ticket, a tire rotation normally go's for $50 at the least.
  • Excellent service!!!

    5 out of 5 starsby Leticia16 on 04/27/2016

    The service was excellent! Great customer service. They were very helpful and knowledgeable.
  • Servoce reps

    5 out of 5 starsby jfra1943 on 04/12/2016

    I really like dealing with your service reps. Everything goes well all the time, it seems.
  • Great Service

    5 out of 5 starsby lesmoore on 04/09/2016

    The 75K inspection was competed, front breaks pads and rotors turned, and 4 struts replaced Car runs and rides like new..
  • NO HASSLE DEAL AT SPIKES, BUH HUMBUG!!!!1!!1!

    1 out of 5 starsby FILEMONmeza on 04/05/2016

    Do not buy from Spikes Ford. I was lied to and did not get the deal I was told. It is a long story but believe me I was not happy from the deal I got. They never gave me my Sams Club no hassle price. I was a hostage for hours without a no hassle price. Trust me do not buy from them.
  • Great services

    5 out of 5 starsby Cit1234 on 04/02/2016

    Great experience, traded in my vehicle for a new Ford Escape. Staff was attentive & I left completely satisfied with the transaction. It's a great family vehicle.
  • great service

    5 out of 5 starsby AdrianOchoa on 03/25/2016

    Satisfying with my sales rep he took care of me without no problem Richard Meza I love my truck and thanks for everything
  • Great, great service, friendly, knowledgable staff

    5 out of 5 starsby lovemynewcar93 on 03/25/2016

    I do not like to shop for cars. After visiting several dealerships closer to our home, and finding them lacking in inventory, we went to Spikes Ford in Mission. It was a wonderful experience. Michael Ramirez was so helpful, without pressure or hassle. They have a great selection of inventory and he found me exactly what I was looking for. The financing was quick and easy, and I drove my new 2016 Ford Explorer home that same night. I recommend Spikes Ford to all my friends and family. It is worth the drive!
  • Excellent Work

    5 out of 5 starsby truss2013 on 02/23/2016

    Had been going to another dealership here in the valley and always had to wait for hours for my truck to get serviced, I was told about spikes from my driver and my experience was excellent I will not go back to the other place again.. YOU HAVE MY BUSINESS!!!
  • Excellent Job

    5 out of 5 starsby exactcopies on 02/10/2016

    I had an oil change; transmission service; 4 new tires installed plus balanced and aligned. They did it all in their "Quick Lane."
  • great services

    5 out of 5 starsby vasquvn24 on 12/22/2015
    updated 12/28/2015

    Great service. They were there all the way through, and after. The staff is friendly and knowledgeable in their products and services. I'm loving my new 2015 Edge.
  • Great Service

    5 out of 5 starsby Minneaco on 11/28/2015
    updated 12/04/2015

    Great experience Customer Service with a smile Clean facility
  • very professional and relaxing experience, no stress

    5 out of 5 starsby jwight007 on 11/12/2015
    updated 11/23/2015

    my recent purchase of a 2016 ford explorer was exceptionally nice and very professional staff starting with the Sales person Maria Garza, she not only explained all benefits and offers she took extra time to walk us through the vehicle navigation system and a other features. Great shopping experience.

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