Bert Ogden Cadillac

Today 8:30 AM - 8:30 PM*
*At this time store hours may vary.
Sunday
closed
Monday
8:30 AM - 8:30 PM
Tuesday
8:30 AM - 8:30 PM
Wednesday
8:30 AM - 8:30 PM
Thursday
8:30 AM - 8:30 PM
Friday
8:30 AM - 8:30 PM
Saturday
8:30 AM - 8:30 PM

Customer Reviews of Bert Ogden Cadillac

5.0
Overall Rating
(2)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
service Rating

Manager

by Cindy Cortez on 05/10/2019

Very nice atmosphere and attractive attitude. All the staff is very friendly and knowledgeable..Enrique and Marylou are always great

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 Reviews
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service Rating

Manager

by Cindy Cortez on 05/10/2019

Very nice atmosphere and attractive attitude. All the staff is very friendly and knowledgeable..Enrique and Marylou are always great

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Manager

by Daniel C on 04/09/2019

Excellent experience . Marylou is very knowledgeable and courteous

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

At the bottom of their list after you've made the purchase

by R Herrera on 12/06/2018

Still waiting on parts that were missing from my Cadillac Escalade. It's been quite some time since I've been trying to get the parts that were missing from my truck when I purchased it. Overall experience was just average due to lack of attention two missing parts.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Failed to Honor Warranty: Buyer Beware

by PhilMackie on 01/31/2017

They failed to honor a warrant on service that they provided a mere 9 months ago, forcing me to pay all the labor at a much more reputable Cadillac dealership many miles away. I demonstrated that there was extreme negligence and lake of care in the repair of my vehicle and was told that they weren't going to make it right. Don't buy or service here unless you are prepared to battle for the warranty you are paying for (even then, you might still lose because the Service Department Manager, Lupe doesn't care.) Abysmal.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Terrible and Incompetent

by Collins78 on 01/08/2016

I purchased a 2015 Cadillac Escalade from Bert Ogden on 12/8/15. I gave them a $5,000 deposit prior to that. I must say that Bert Ogden is the most incompetent dealership I have ever encountered and I buy a LOT of vehicles. They have yet to provide a white slip or evidence of title and it has been a month. They quit returning emails two weeks ago and have been completely non responsive. Neither myself or my bank can get any updates from them. They fumbled the ball many times throughout the process and now they have gone completely absent. As such, we have a trade in vehicle that has not been paid off, a new vehicle with out of date plates, and a $5,000 deposit that has yet to be returned. All of this coupled with a total lack of care, consideration, and most importantly lack of communication. They have made every mistake in the book and are now hiding with their tail between their legs. I have purchased 8 vehicles from other dealers since this purchase and have already received white slips and title work on every one of them. It makes me wonder how in the world bert Ogden can stay in business. The customer support is the worst I have ever experienced and so is their level of competency, professionalism, and honesty. I would never recommend them to anyone at all. They are a disaster in every way.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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