McKinney Buick GMC
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Customer Reviews of McKinney Buick GMC
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Absolutely phenomenal experience at McKinney Buick GMC, all thanks to Derek
by Jdbutts on 02/27/2025
Absolutely phenomenal experience at McKinney Buick GMC, all thanks to Derek! From the moment I walked in, he made the entire car-buying process seamless, stress-free, and enjoyable.
Derek’s professionalism, knowledge, and genuine care for… his customers are unmatched. He took the time to understand exactly what I was looking for and made sure I got the best deal possible. There was never any pressure—just honest guidance and top-tier customer service. He went above and beyond to ensure every detail was taken care of, making this the best car-buying experience I have ever had.
If you’re in the market for a vehicle, do yourself a favor and ask for Derek. You won’t be disappointed! I cannot recommend him enough and will definitely be sending friends and family his way. Thank you, Derek, for setting the gold standard in customer service!
196 reviews
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Awesome Job!!!
by dymond57 on 09/09/2014I had recently had work done on my car. And everything was fine until I got notice that my brake lights were not working. I called they said bring it in which I did. They worked on my car bout 1 hour and brought it back to me with working… brake lights.Dear dymond57, Wow! Thanks for the five-star rating! WeÂre looking forward to your next visit! Your friends at McKinney Buick GMC
Dead battery when still under warranty
by Mmarley on 09/06/2014Great service from the service rep, Steve E.Avoid if you value $$$
by mgarner1234 on 09/05/2014I will never take my 2008 Enclave back here. We have owned the car less than a month. Brought it in for a slight humming noise at low speed. After "evaluation" they wanted over $2000.00 to "fix" everything. Owned a Toyota that had over… 216000 miles and never had to put $2000 in to "fix" it. The Buick has less than 60000 miles. Called and spoke to the service manager as they wanted 50% more than a standard repair shop and they will not budge on their over priced repairs. If you want to pay double what you should pay for repairs bring it to McKinney GM/Buick. Then they wanted us to pay for a loaner car for the week it took them to diagnose the problems. Any other shop could diagnose and fix in 1-2 days not a week. Would never recommend another GM car or this dealership ever.McKinney Buick GM
by jonenos on 09/04/2014These guys service is as good Mercedes or Infiniti's. The service team is genuinely interested in its customers and goes out of its way to help us. One service manager actually came to my house to help us with our Buick Enclave repair.Dear Jonenos, We're so glad you had a great experience with our store and we really appreciate you taking the time to leave this great review. We want to make sure that you continue to have a great experience with our service department. If you ever have any questions or concerns, please contact us! Your friends at McKinney Buick GMC
happy in the end
by MChap on 09/02/2014We did have to make several trips to get it right, but they acknowledged that as well and respected our time. In the end, the car is better and pricing was fair.Not a reliable dealer at all!
by william116 on 07/31/2014I have kept receiving the quotation from this dealer all the time after I submitted the inquiry through Edmunds. At beginning I was thinking the dealer is good since they do have a lot of inventory. But I found they kept changing their… commitment when they thought you are confirmed to buy the car. Just before I'm going to sign the contract and get the car, they changed again. I have to give it up. I will not come back again and will not recommend to anyone unless you like to be cheated. Negotiation is acceptable, but I don't like to be treated like foolish.Agreed 2 final price w/internet customer by phone, then reneged in store
by grub3 on 10/24/2010I strongly recommend that any potential auto customer avoid the subject dealership. My wife and I are seniors. Via the internet, I found three used vehicles in the Dallas, TX, area that I considered worthy of my traveling 100+ miles from… my home Dallas, TX, area in order to view and test drive them. One was at the instant at the dealership several miles north of Dallas, the other was in the middle of the Dallas/FortWorth metro area, and the other was several miles south of Dallas. I had researched each of the vehicles and made telephone contacts wherein I arranged a mutually agreed upon bottom line, final price, unless my wife and I later found some unresolvable defect. I had thoroughly explained to each dealership salesman the final payment that I would pay for each vehicle, based upon the maximum amount my credit union would lend me on each vehicle. As my credit union rep predicted, each dealership agreed that the total price would match the total of the NADA "clean retail" value plus sales tax. Most significantly, I very tactfully and diplomatically emphasized to each salesman that my time was limited and I did not want to fight the Dallas traffic to and from their dealership only to find after arriving that the salesman wanted to add some additional amount to the already agreed upon final price. With the subject dealership, I had telephone contact with an individual who was later identified as their used car sales manager, and with a salesman who, I was falsely told by the sales manager, would be the person who would handle the transaction. Most significantly, I went into great detail to assure there was not the slightest doubt between the salesman and I about the bottom line, final, price to which we mutually agreed, if my wife and I found the vehicle to be acceptable. When I had asked to talk to the sales manager, the salesman said he was not available. He said he was pretty sure they would sell me the vehicle at my final price however, but that he would have to ask the sales manager for final approval of my final price, and call me back. In our next phone conversation, he assured me he had asked the sales manager and the sales manager agreed to sell the vehicle at my final price, "with no other fees or charges of any kind to be added." He chuckled when I asked about any additional fees or charges, as if my emphasis upon that was amusing. Upon arrival at the dealership, my wife and I found that the vehicle was what we wanted. There was no question that the salesman was the same young man with the same name and voice with whom I had talked by phone. When we went into the office to finalize the sale, I used the men's room and returned. The young salesman had disappeared, however. Shortly, the sales manager arrived and said he remembered me from our earlier telephone contacts. There was no question that he was the same person with the same name, and the same voice with whom I had spoken by telephone. He asked, "what's the deal." I thought it a little strange that he would ask this, so soon after my phone contacts with him, and after he said he remembered our phone conversation that he characterized as "nice." I responded to the sales manager that the deal was that I liked the vehicle and was ready to purchase it at the price to which we had earlier agreed. He asked what that was, as if I needed to refresh his memory. When I reminded him of the agreed upon amount, to which he quickly said, "No, that's wrong," at which time I interrupted him to tell him the salesman had already told me they agreed. He then said, in an arrogant and condescending tone, "No, he works for me"... at which time it was clear that I had been lied to and was wasting time, so I rose and walked out. He followed and tried to persuade me to come back and "discuss" it and to "give me a chance." It was obvious that the previous false agreement on the final price was no more than an insensitive, inconsiderate, unscrupulous,Thank You I will not visit this dealership.
About our dealership
As your premier dealer, we would like to welcome you! We assist our Dallas area Buick and GMC customers looking for a car dealership in their neighborhood. That includes Plano and Lewisville car buyers too! Whether Dallas, TX customers are researching new GMC SUVs, used trucks or Buick cars, and are ready to buy, or are looking for a reliable service and parts department, they will find it all here! We are your one-stop-shop for every vehicle need that you may have. We feature a fantastic selection at our dealership in McKinney, where we're proud to provide our customers, searching for an amazing deal from a Greater Dallas, TX Buick GMC source, with exactly what they want.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
Thank you for your wonderful feedback! We're thrilled to hear that Derek provided you with such a phenomenal experience. We truly value your trust and are grateful for the opportunity to serve you. Derek’s commitment to excellent service is exactly what we strive for, and we're delighted to know he made your car-buying process so enjoyable. We look forward to assisting you and your friends and family in the future!
by McKinney Buick GMC on 03/03/2025