Customer Reviews of AutoNation Acura Gulf Freeway
Review type:
Great service!
by Original K on 05/05/2025I appreciate the transparent communication, including sharing videos taken during inspection. They did a good job and the work was completed in a timely manner. Rich was great!Customer
by elag2005 on 05/01/2025The waiting area is comfortable and the snack bar is a plus. Friendly staff.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great service department!
by Sonny Beicker on 04/23/2025Great service dept. Very fast turnaround!Hello Sonny, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Overall great service, but department was under staffed :(
by Ms. Myles on 03/17/2024I always experience great service and customer service however, the wait was longer than normal due to only two service representatives present. I came in on a Saturday morning and left 3 hours later for an oil change, and break fluid. I… attribute it to lack of personnel on staff for a busy Saturday. I have never experienced this in the past. The leadership team needs to make proper adjustments to correct this problem with staffing properly. It’s not fair to the customer or employees.Hi, we are deeply disappointed by your experience at AutoNation Acura Gulf Freeway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2050. We hope to hear from you.
Need Service, Bam This Is The Place to Go!
by Carrie S on 01/04/2024Needed some basic oil change and yearly maintenance done and an issue with the A/C. Matthew suggested Doing the maintenance then we could reschedule the A/C inspection. Which we did. He hooked us up with a courtesy car and the repair took… an extra day which was predicted. Repairs were done and the car was washed and ready when I got there. In and out in 5 minutes.Hi Carrie, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura Gulf Freeway. Please don't hesitate to reach out if there's anything additional we can do for you.
Basic service.
by PaulaWW on 12/15/2023We always have good service for our basic oil changes. I wish they would start having the car wash available without having to wait an hour because we never get that anymore. It's not worth waiting an hour for them to start the wash.Hi Paula, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (713) 489-2050 for further assistance with moving forward. We hope to hear from you in the future.
great experience
by Dong Feng on 12/14/2023I recently had my new RDX undergo its first maintenance. Matthew provided excellent assistance and answered all my car-related questions in a professional manner.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
First Maintenance Experience
by EhRob1167 on 12/11/2023My experience was excellent. They were very friendly, fast and thorough. Within minutes of dropping it off I was receiving a video recording of the review of my filters and other items that are in included in the service.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AutoNation Service Review
by SJBHTX* on 12/11/2023I began with AutoNation Acura League City, TX when I moved here in January 1916. I purchased a new 2021 Acura RDX in 2020. Bud Peung has continued to keep old car and now my new car in excellent condition. This service department is run… extremely well. I am always able to get the service I need in a very timely manner. I feel safe driving my auto wherever I need to go. Thank you, Bud and thank you AutoNation.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
by Julie W on 11/24/2023Had an oil change, they pointed out things that needed to be done and gave estimates and were not pushy. I appreciate the thoroughness and will be scheduling my next appt with service.Hi Julie, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Express Service oil change
by Relleon on 11/14/2023They service was done in less than 30 minutes from my arrival. Bud was very professional and made sure to check what we were doing today. all and all have never had complaints about services done here, always wonderful for myself and my… other family members.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Forrester on 10/11/2023They did a great job in a timely manner!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Bud is the best
by Anna V. on 10/07/2023Came in for routine maintenance and new tire. Bud has been my service advisor ever since I bout my mdx in 2018 and he’s the absolute best. Always honest and helps me with any questions. I never feel like I’m being pressured into stuff I… don’t need but more so advised on how much life I actually have left on a part and recommendations for various things to keep my MDX running well.Hi Anna, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura Gulf Freeway. Drive safe, and we'll see you on the road.
Service for oil change and state inspection
by Albert123 on 10/05/2023Called made appointment over phone, quick, courteous and helpful. In and out quickly, constantly updated on status of vehicle.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
MDX MAINTENANCE
by shortstuff on 10/03/2023Very courteous, thorough and listens and checks other issues that i had concerns aboutHi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Perfect Service Like Always
by SamC_ManCity on 09/24/2023Had minor service done and was greeted by advisor who immediately took my key and explained to me how long the service would take. Waiting area is clean, has chargers, coffee, water, and snacks. Fast service, vehicle was washed and was… spotless when. I got it back. Thanks for continued wonderful service!Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
1999 Acura 3.2 TL
by Accountant on 09/10/2023Very good. The dealership provided a loaner car and completed the work in a couple of days.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great customer service
by Laupeck on 09/05/2023My car was scheduled for routine maintenance and Buoth Peung got me in and out of the dealership in a very timely manner. The price quote was correct and the service all around was great.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
2014 Acura RDX
by Richard on 08/31/2023Had ac serviced and checked. Was very pleased with the service department and Matthew was very helpful and courteous.Hi Richard, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Autonation Acura Gulf Freeway Service Oil Change and Inspection
by C. Castoreno on 08/31/2023Service Department staff and my Service Advisor Kynal are highly professional and treat you like Royalty with their patience and knowledge of vehicle maintenance and repair, I am confident my vehicle will keep running strong without any… major issues. Thanks again to Kynal and team of certified mechanics for A+ service and high standards of quality customer service.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Outstanding
by Robin l on 08/25/2023He was amazing polite and what you should experience while at a dealership.Hi Robin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Mia Terrence on 05/07/2025