Customer Reviews of AutoNation Acura Gulf Freeway
Review type:
Pleasant Buying Experience
by Al Grazis on 04/23/2025
My Sales Rep, Candice Garcia, did an excellent job in explaining the various configuration options available on the RDX. My trade-n situation was a bit unique (2 cars) and she was very helpful in the logistics of getting them both to the… dealership. Definitely would work with her again.
Finance department was OK, not too high pressured.
182 reviews
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Great service!
by Joanacura2 on 03/30/2016Last week I purchased my second car from AutoNation Acura in League City Texas. Morris Tuck was the salesman who I worked with both times. I had such a great experience working with Morris when buying my first Acura that I contacted him… when I was ready to trade in for a newer model. Once again, working with Morris was a pleasure. He is very professional and we never felt we were being pressured. He followed up with us to see if we had any questions. I would definitely buy from Morris when I'm in the market for a new car.AutoNation Acura Gulf Freeway
by HeatherDP on 02/02/2016All around 5 star service from the GM, Brian Wilson to our salesman, Collin. I would highly recommend this dealership. They make you feel welcome and you can tell they appreciate your business. From the test drive down to signing I was only… there for 2 hours max, they did not waste my time and I appreciate that.Heather, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. Were glad we provided this to you. Again, we appreciate your recommendation of AutoNation Acura Gulf Freeway and we hope to be of service again in the future.
We are more than glad to be of service, Heather. We appreciate your review and hope we can continue serving you for many years to come.
We Got a Great Deal on a Great Car!!
by BlueTLX on 12/01/2015updated 01/06/2016Very friendly and helpful group of folks. We didn't intend on driving away with a new car, but they gave us a great deal on a car brand whose reliability and service are legendary. Thanks to Chance, Jeremy, and Dustin for making it… happen!!excellent sales staff smooth and efficient
by skhadijah99 on 11/06/2015Purchased a 2015 RDX. Excellent sales team, knowledgeable and no pressure. Total experience from drive in to leaving in my new car was great. Fred Brown was the best. Super nice and accommodating.Best Experience Yet!
by Rking15 on 08/03/2015I recently purchased a vehicle from AutoNation Acura Gulf Freeway and was truly impressed! I had the pleasure of working with Roger Rodems, who practically had me in and out of there all while remaining professional and informative. Best… car buying experience yet!Great service! Couldn't be happier!
by melissaa1 on 08/03/2015My sales person Michael Rainwater did a great job at finding me the perfect vehicle at a great price! The entire process was quick and easy, from finding the perfect vehicle to going through finance! I couldn't be happier!AutoNation Acura League City
by mcs1389 on 06/25/2015Roger was diligent in meeting my requests. The dealership was honest and did what they promised. I recommend them. This is the second time that I have purchased a car from them.Great Service
by Shawna_M on 05/20/2015Fredrick Brown gave my friend Tammy excellent service, he went above and beyond. She left there with a great Suv. I will definitely be using him for buying our new cars and referring others to him.Great prices on Certified Used cars!
by TexanDonna on 05/19/2015I just bought an Acura MDX from AutoNation Gulf Freeway, and the experience was positive. It's never fun to do the negotiating and paperwork, but their staff was excellent. Their Certified Used Cars are priced very low. The NADA and Kelly… Blue Book both agreed that the price AutoNation gave me was way below the cars worth. It made it hard for me to negotiate, because the price was already so low. I couldn't use any of the popular websites to argue the price down, because the price was already lower. My salesman, Joe Quinonez, was very helpful, and gave me a great lesson on all of the computer equipment on the dash - Nav, Audio, Bluetooth, Rear-view cameras, everything! I'll definitely go back here for my next vehicle.Excellent Customer Service
by acuragirl10 on 05/18/2015Highly recommend purchasing a vehicle from Dustin. Very Helpful and I got exactly what I wanted.only care about the bottom line
by ralphyboy38 on 04/28/2015I was pre-approved for a certain amount by my credit union. Talked to salesperson and we agreed on the price. Salesman was great, friendly, everything you could ask for. I informed him of my pre-approval and let him make copies of the… certificate for them to fax all the information to my credit union. 3 weeks later no paperwork from my credit union in regards to my first payment. After calling around it turns out the dealership did not use my credit union, it was the last day of the month so instead they pulled my credit score with various other finance companies in order to get the sale through. Which in turn lowered my credit score by more than 50 points from all the companies pulling it to get it financed. Talked to the GM and he refused to help or even find out what or why that happened, instead just had a copy of the agreement and looked at me with a blank look and said "this is what you signed" and sat there with his arms crossed. Never bothered to ask his finance officer or salesman what happen. so now that i go back to my credit union to get it refinanced, my payments are higher due to my credit shooting down from Acura having it pulled so many times. really disappointing that my first vehicle purchase in over 12 years had to be like this.Thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing, please contact our General Manager at (713) 489-2050. We'd appreciate the chance to make your experience a positive one.
Great service!
by kzap18 on 03/25/2015Really great customer service! I appreciated that the director of sales introduced himself and showed interest in my presence at the store. Everyone was friendly and greeted me well.Great experience
by nina_j713 on 03/19/2015Every aspect of my visit was perfect. I never felt pressured or uncomfortable. I worked with sales consultant Dustin Daughenbaugh. He listened, got me exactly what I wanted, and made the sometimes stressfull/lengthy process feel so easy.… Dustin showed took me to the service department, showed me around the dealership and did his best to make sure I was comfortable while I was there. He even followed up with me afterwards to make sure I didn't have any questions or concerns. I love my new RDX! I would definitely recommend Autonation Acura and Dustin to my friends and family.Acura MDX Bliss
by billye1 on 03/17/2015Love our new MDX. Great experience with the sales staffDon't Waste Your Time With Any Other Dealerships
by car_ninja on 03/11/2015I'm from San Antonio, which only has one Acura dealership that advertises it doesn't negotiate on car prices. I've leased five vehicles from them previously and decided it was time for a change. This time around, I researched the two cars… we wanted to lease and sent offers to the two Austin and four Houston-area dealerships. To my surprise, some dealerships didn't even have the courtesy of responding to my offers. The dealers that did respond had huge price variances...and attitudes. Not only did they not acknowledge my offer, they countered my offer with full MSRP and were very arrogant about it, as if I was ridiculous or even misguided to even make a lower offer. The lone dealer out of the six to actually respond quickly and responsively to my offer was AutoNation Acura Gulf Freeway, specifically Jeremy Pratt, New/Pre-Owned Sales Director. Not only was he not condescending, he evaluated my offer on its merits and advised what he honestly could and couldn't do. I appreciated his candor immensely. It immediately established a rapport of mutual respect and honesty that made the rest of the transaction quite a pleasant one. After a few more exchanges to hash out the details, we arranged to drive over to League City from San Antonio to finalize the details and pick up both new cars. We arrived in Houston at 5:30 pm, about 90 minutes before the dealership officially closed. We briefly met with Jeremy, who left us in the capable hands of Sales Consultant, Dustin Daughenbaugh, to complete the transaction. As there were many customers there that evening buying/leasing vehicles (important to note), there was obviously going to be a delay in closing the transactions with the finance staff. Dustin did everything he could to make our wait comfortable, providing refreshments and stimulating conversation. Although I did not negotiate with Dustin, I would highly recommend him. He is a very personable young man, who is gracious, honest and hardworking - traits I'm sure he learned as an elite Army Ranger. After meeting with the finance staff and finalizing the lease paperwork, Dustin took the time to go over all the features of our vehicles and set up the vehicles for us, even though it was late in the evening at this point. Dustin continues to follow-up with us periodically to answer any questions and provide any assistance. I only wish AutoNation Acura Gulf Freeway was located in San Antonio so we could have our vehicles serviced there as well. They get it in terms of customer satisfaction and loyalty. Do yourself a favor from someone who has dealt with a one-dealer town, and negotiated with multiple other dealers. Save yourself the trouble and go to AutoNation Acura Gulf Freeway. Youll know instantly whether theyre the right dealer for you. My bet is yes.Highly recommended
by huy1 on 03/07/2015I bought a car late in the evening, returned it the next day to get another one due to my own problem not related to the car. They were very patient, understanding and made the change very quickly. I was helped by Roger Rodems, Jeremy… Pratt (sale manager), Albert Merrell (finance), Halle Hardman (Internet sale). They are very friendly and easy to work with. The quotes are reasonable. Highly recommended.You wont regret car shopping here!
by kholst1278 on 03/06/2015We drove here all the way from Spring, TX and boy we are glad we did! We called ahead and spoke with Dustin, he had the car pulled out front waiting on us to get there. Unfortunately the car we went to see wasn't for me, but Dustin walked… with us and showed us many others and finally was able to find one in our price range that was perfect! We bought an 2015 Acura TLX and I am so in love with it! Dustin didn't stop until they got it down to our desired monthly payment. Would definitely recommend car shopping here, and if you do ask for Dustin!! He went above and beyond to make us happy :)Frederick Brown
by Hart05 on 02/26/2015Our sales person Frederick Brown at AutoNation Acura on the gulf freeway in League City, Texas was amazing. He was not pushy salesman. He listened to what we wanted and showed us cars in our price range. Easiest car buying experience my… husband and I have ever had. Go see him in league city, Texas gulf freeway AutoNation Acura... He can find u any car! -Mr. and Mrs. HartRefreshing!
by LoriVaughn on 02/25/2015Awesome dealership with awesome dealers! Great experience with every single employee I came in contact with. (Dwayne and Jeremy are particularly awesome!) Just overall a group of nice people that weren't interested in playing games with me,… my money, or my time and I appreciate that so much! Not your typical auto dealership experience. Thanks Auto Nation Acura GF! I'll be back!!Superb sales and service
by sjo2 on 02/03/2015We recently purchased a used 2014 Acura MDX from Morris Tuck at AutoNation Acura Gulf Freeway. We were very pleased with the customer service provided by both Morris and the financial guy (who was also super). Morris quickly assessed our… needs, showed vehicle features, allowed us to do some test drives, and made several helpful (and non-pushy) follow up calls. He went above and beyond by picking us up at our home and bringing us to the dealer when we made the decision to purchase, as we'd already sold our second car, the one we were replacing with this purchase. Morris was especially good in illustrating the features of the vehicle, giving me a basic understanding of (some) of the things the auto can do. We bought the tech packaged vehicle, so it will take quite awhile before I can say I understand most of what the vehicle can do. And, we are quite satisfied with our choice of vehicle. Our MDX is a certified pre-owned, and it was in great condition. We love the space in the vehicle, the safety features of blind spot, collision, and cameras are great -- as we tend to keep our cars a long time, this is our first vehicle with those safety features and we're very impressed by what they add to the driving experience. We got a superb financing deal on the purchase -- beat our good credit union quote by a LOT...the actual purchase was painless and quick! We had some accessories added to the vehicle after purchase. When the accessories came in we returned the vehicle to the service department for installation. When I expressed some concern that the visit was taking longer than I'd anticipated, the manager put an additional person on the job and it was done within minutes. I appreciated that service "boost" greatly. The service staff was both personable and professional. They installation was done well. For us, purchasing a car is not that much fun. We agonize and procrastinate and in general don't enjoy the process. Morris and the crew at this dealership made our purchase very close to downright enjoyable!! Thanks all for a great jobGo see Holly and Morris
by bhegwood on 12/30/2014Holly and Morris got me the best deal of the century on my new Acura ILX. They were super friendly, helpful, and a pleasure to work with. LOVE AutoNation Acura
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 04/25/2025