Customer Reviews of AutoNation Acura Gulf Freeway
Review type:
Pleasant Buying Experience
by Al Grazis on 04/23/2025
My Sales Rep, Candice Garcia, did an excellent job in explaining the various configuration options available on the RDX. My trade-n situation was a bit unique (2 cars) and she was very helpful in the logistics of getting them both to the… dealership. Definitely would work with her again.
Finance department was OK, not too high pressured.
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The following reviews are more than two years old. They are not included in the overall rating.
140 reviews
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Superb sales and service
by sjo2 on 02/03/2015We recently purchased a used 2014 Acura MDX from Morris Tuck at AutoNation Acura Gulf Freeway. We were very pleased with the customer service provided by both Morris and the financial guy (who was also super). Morris quickly assessed our… needs, showed vehicle features, allowed us to do some test drives, and made several helpful (and non-pushy) follow up calls. He went above and beyond by picking us up at our home and bringing us to the dealer when we made the decision to purchase, as we'd already sold our second car, the one we were replacing with this purchase. Morris was especially good in illustrating the features of the vehicle, giving me a basic understanding of (some) of the things the auto can do. We bought the tech packaged vehicle, so it will take quite awhile before I can say I understand most of what the vehicle can do. And, we are quite satisfied with our choice of vehicle. Our MDX is a certified pre-owned, and it was in great condition. We love the space in the vehicle, the safety features of blind spot, collision, and cameras are great -- as we tend to keep our cars a long time, this is our first vehicle with those safety features and we're very impressed by what they add to the driving experience. We got a superb financing deal on the purchase -- beat our good credit union quote by a LOT...the actual purchase was painless and quick! We had some accessories added to the vehicle after purchase. When the accessories came in we returned the vehicle to the service department for installation. When I expressed some concern that the visit was taking longer than I'd anticipated, the manager put an additional person on the job and it was done within minutes. I appreciated that service "boost" greatly. The service staff was both personable and professional. They installation was done well. For us, purchasing a car is not that much fun. We agonize and procrastinate and in general don't enjoy the process. Morris and the crew at this dealership made our purchase very close to downright enjoyable!! Thanks all for a great jobGo see Holly and Morris
by bhegwood on 12/30/2014Holly and Morris got me the best deal of the century on my new Acura ILX. They were super friendly, helpful, and a pleasure to work with. LOVE AutoNation AcuraHighly Satisfied
by nick_c1 on 12/28/2014Overall, it was generally a good experience. Initially when we were thinking of leasing a car, I felt like they we were brought in with certain promises only to have them radically change once we arrived and started discussing the lease.… NOT a good way to start a business relationship. However, once we decided to buy a used car, everything changed for the better. We got the car we wanted at a fair price and I have nothing but good things to say about our Salesman, Dwayne and our Finance professional, Aaron. Both were extremely helpful, went above and beyond and as a result of their attention to detail and our needs, we will come to them first when we need to buy a car again. I highly recommend buying a new or used vehicle here.Awesome Experience
by TXSrinis on 11/28/2014Just leased an Acura TLX Advance from them despite dealership's being 60 miles away from where I live. A proximate dealership did not care about earning my business. Roger Rodems (Internet Sales) pursued me diligently and respectfully… for 3 months and made sure I visited the dealership. Roger Rodems and team (Holly, Hallie, Jeremy Pratt, Albert Merrell) were courteous,professional and sincere and went out of their way to make sure I was satisfied. Despite the deal having concluded late last Friday, they stayed on with Roger taking time to explain the features of the car. Roger even drove up to that original dealership to fetch the car with my specs in it! Kudos to them and their management for valuing customer service so highly.Acura TLX from AutoNation Acura Best Experience Ever
by mitchell22 on 11/27/2014AutoNation worked with me when other Acura dealers refused! They were quick and made me feel like a star. They are the example of no haggle pricing and worked with me big time. I give AutoNation Acura above 10 stars for every part of the… buying process, financing and cleaning the vehicle. Overall, my best experience ever buying a vehicle and I've bought Infiniti & Lexus 4 times total and AutoNation Acura beats both of them combined. Thank you AutoNation Acura & all the workers there from internet dept. (Hallie) to sales (Joe Q.) to Finance (Aaron) & all the others who helped to finish things up when others got busy. Words can't describe how nice they me to make this deal happen. I travelled over 50 miles to make this happen & they offered to drive me back & pay my toll fees. What more can be said. Thank you so much AutoNation Acura!!!Best Price, Great Service!!
by Davyea on 11/13/2014AutoNation Acura made an effort to beat my lowest quoted price and offered great customer service. No kidding!! From my initial contact with Halee over the phone, to my salesmen Morris Tuck and Justin Mata, I experienced laid back, warm,… and friendly service. Albert Merrell in Finance was awesome, professional and got me out of his office in record time!! He also offered me a better finance rate than my credit union. The GM went out of his way to make sure my experience was pleasant and timely although things happened, beyond their control, that extended my time at the dealership to 6 long hours! If you enjoy professional, friendly service with unbeatable prices, AutoNation Acura is where it's AT!!Thank you Dwayne!
by Rocuronium on 11/11/2014Dwayne Curtis was a wonderful agent! He was helpful and not too pushy. When I am ready, he is there to make a deal with me that day. I had a great price for my rdx, love my car still! I would definitely buy from him again!Great Dealership and Salesman!
by hardt1 on 11/09/2014This is a great dealership. Our salesman, Tripp, was very knowledgeable and helpful. Will definitely refer friends to this dealership.We are thrilled to hear of your positive experience with Tripp. We strive to provide our customers with excellent service in a professional and helpful setting. If you ever need any help, please give us a call!
Lies and Games
by Zedrio on 11/07/2014I will discribe this as a good deal gone bad. 1. I found the car I was looking for online. Was instantly contacted by the General Manager Brian. 2. I was out of town so Holly the internet manager took a $250.00 payment over the phone… after explaining to me that the payment was refundable if I decided not to purchase the car. 3. Went in and was treated very well. Worked with Dustin and even put $750.00 more with the $250.00 as a down payment just because. 4. As soon as I mentioned changing my mind due to a potential transmission issue on the car the customer service stopped. Imagine that!! 5. The new finance manager refunded the $750.00 but would not refund the $250.00. He said he will have to talk to Holly first and call me back later that day. Never received any call. But was hung up on by Dustin. I was lied to once again. 6. The old finance manager was no longer working there so when I asked to speak to Holly or Brian neither of them have been available. Dustin explained right before he hung up that he does not handle these issues and will be calling the other customers who want to buy the car. Which I was fine with because it seemed to have a transmition issue. Nothing has been resolved. I think the $250.00 was a good price to pay because if its all about the sell God forbid what id had to deal with if I had to take my car in for service. Highly disappointed and would not recommend to am ememy. Decided to buy from Gillman Acura and they had it together. No back and forth, no lies, professional and knowledgeable.Oil change resultPurchasing a new car YULP :)
by simplymetwo on 10/31/2014Oct 28,2014 went to get oil change 2004 RL Dustin Daughenbaugh sales consultant was so very friendly talk to me about the new features 2014TLX, I was given a brochure was not pushy, never ask if I was in the market to purchase a new car.… Needless to say I was think about looking at BMW, make a long story short I purchased TLX. Thank you Dustin for everything.Great Buying Experience!
by tls58 on 10/31/2014I've been an Acura owner since 1995. I love these vehicles and love this dealership! My latest purchase was a 2015 RDX. This was by far the best buying experience I've had. My salesman Joe Quinonez made this a very smooth and painless… experience. He is extremely knowledgeable about the RDX and spent a lot of time showing me all of the great features the technology package has to offer. I'm all set to enjoy my new RDX!Great Experience
by Freedomtoday on 10/29/2014Just bought my new 2015 TLX from Auto Nations, thanks to Dustin Daughenbaugh for his professionalism and taking the time to explain how everything worked. I was most pleased that it did not take all day to do paperwork and I was finished… in record time. The time he spent with me and making sure that all my questions were answered made me a satisfied customer. Thank you Dustin and the entire staff that made my day. Dustin is a great salesman, and you can be confident that if he is helping you everything will go great.Fantastic Experience
by caperry45 on 10/09/2014have to say that this was the best car buying experience I have ever had. Joe Q. was invaluable. He had expert knowledge about the RDX I was interested in. Late in the day but he helped speed up the whole process and stayed with us until… 10:00pm when we walked out the door with my new RDX when in reality the dealership closed at 7:00pm. No deception or pressure from anyone we dealt with. I will recommend this dealership and Joe to all my family and friends.We are pleased to hear of your experience with Joe. Customer service and professionalism are of great importance to us, and we are happy you were well taken care of in your dealings at AutoNation Acura Gulf Freeway. Please let us know if there's anything else we can do for you.
Outstanding Car Buying Experience
by amxandy on 09/29/2014I had the best car buying experience here. My salesman ("Tripp") was very knowledgeable and helped me get a great deal and went out of his way to make sure I was an informed buyer. I WILL be buying from here again and I would recommend… Acura and AutoNation to everyone.2015 MDX
by toml9 on 09/19/2014Just bought a new 2015 MDX. Other Houston area dealers said I had to buy add ons I didn't want. Got. The car color , interior, and accessories I wanted at a fair price without a lot of haggling. Salesman John C. was very pleasant, and more… knowledgeable about the car than other dealers salesmen had been. The accessories were cheaper than at other dealers too. Good experience for me.Poor Customer Service
by Troops87 on 09/19/2014The only reason they are not getting one star is that I did get a nice car for a good price. You would think that would be enough to get 5 stars however the customer service I have experienced has been very disappointing resulting in this… rating. I purchased a used vehicle and inquired prior to making the deal that they did have a second key to the vehicle and an owners manual. I was assured by the sales agent, John, that they had everything and they kept it in the back with the keys. After agreeing to the price, signing the appropriate paperwork, I then waited over an hour and a half to get in to see the finance manger. There was only one person working in the finance department on a Saturday. We wrapped up at 9:30PM after having been there all day. And on the way out when it was time to get all the keys and manual, John then tells me that he checked and they do not have another key or an owners manual. I was complete frustrated but I had already been there since 4PM. He assured me he would get me both. Since then, I have called, emailed, text and still no key and manual. Everything in new cars is computerized these days. It is difficult to get acquainted using all the features if you don't know how to set them up. It has been 3 weeks and now I am not even getting responses to my calls or texts. It is very disappointing. People have a choice when they buy cars. I could have bought a used Lexus anywhere and after my experience at Acura, in the future I will only go to a dealer recommended by a friend or family member.We appreciate you taking the time to review your experience with our location. We strive to maintain excellent business relations at our dealership. Please call our General Manager directly at (713) 489-2050 to ensure your experience is more positive with us moving forward. We look forward to hearing from you soon.
Horrible and deceptive
by Mena888 on 08/05/2014Traveled 1.5 hours to visit dealership and was told the color of the car I wanted was sold in the morning! Got a phone call while driving to confirm appointment too! Way to trick customers to go into dealership!!! Don't ever trust these… people at AutoNation Acura! Purchased MDX along with my friend at Sterling McCall instead! Better internet price and service too!Thank you very much for bringing this to our attention. We apologize that you had to drive so far because of our miscommunication. If you'd be willing, please call our General Manager at (713) 489-2050 to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.
My new TL
by Midnight_Lady on 07/29/2014I thought I wanted something different when I went to replace my 2002 TL that I had for 13 years. I researched different cars, looked at almost every mid-size. I loved my TL and decided that was what I wanted. I went to three different… Acura dealerships. AutoNation Acura (where I bought my first TL) was the most helpful. No hassle - I explained what I wanted and what I was willing to pay. Since I have had my 2002 TL serviced there all these years, I know I will receive quality service after the sale. I love my TL.Great deal
by sfig on 07/03/2014I have purchased 3 cars from this dealership. I went in recently to get a new TL. I spoke directly with Jeremy and he gave me their up front no haggle price without having to negotiate further.We are happy you had had pleasant experiences at our dealership. We sincerely thank you for your business and hope to continue serving you for many years to come.
A surprisingly good experience!
by jane40 on 10/27/2010After some doubtful experiences with other dealers/car sales people, we went to this place to look for a used car that was on the internet for sale. The car was waiting for us when we came up and we took a testride. The salesguy told us… that they have checked the car before the put it for sale! This was new for me! So they knew what they were selling and they said it was a good car (of course)! We liked the car and decided to buy it. The have a 3-day moneyback guarantee (or 150 miles)! (so at least when it doesn't start the next day or we have other weird problems immediately we can return it). The sales procedure was ok, although I still have to get used to the millions of signatures that you have to put down here for everything. They were friendly and took care of the whole paperwork and us, and we only had to come up an sign and pay. When we got outside, they even cleaned the outside (it was a little dusty before) and put some fuel in it (about half full) so that we didn't have to stop at the first gas station. So we had a nice ride home! Next day (unfortunately because of some bad experience) we had the car inspected at our local garage and ...... they told us we bought a good car! Just one minor detail, that could still cost us about $500 in a couple of weeks according to them. So we called Champion Acura to discuss this with them and they asked us to come back so they could have a look at it themselves and ..... they offered us a 6 month warranty on that issue as they thought it wouldn't be as bad as the inspection people suggested. So we didn't drive up 45 min-1 hour (one-way) for nothing! So we bought a good car for a good price and had a good buying experience! Way to go! So far: I think they are a good example of building up a good name and customer relation!Bought a used car for a great price!!
by wardaaron93 on 08/03/2010I have recently purchased a used car from this dealership and i must say i got a great deal. All salesman were extremely nice and very helpful in every aspect of this sale. Suprisingly i was given enough space to actually think about my… purchase without someone breathing down my neck. Once i decided to make the deal everything went through smoothly and very fast. i would recommend this place to anybody looking for a great dealership experience when purchasing a car.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 04/25/2025