Customer Reviews of AutoNation Acura Gulf Freeway
Review type:
Pleasant Buying Experience
Retired
by Sharon C on 01/24/2023Great experience, everyone is very personable, professional and courteous. Always has my car ready when they say they will. Doesn’t try to pressure you into having work done that doesn’t need to be. That’s why I rated them perfect!Hi Sharon, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Cynthia Silva
by Csilva70 on 01/20/2023Oil change. Service was very prompt and timely.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
2020 elantra
by dissapointed on 01/03/2023This vehicle was advertised as having keyless entry. It did not. 2 days after purchasing this vehicle i had to purchase 4 new tires because the tires that came with the vehicle would not pass inspection.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (713) 489-2050 for further assistance with moving forward.
2014 MDX
by Adriana on 12/29/2022Matthew is our service guy and he explained to us what the bus had with the costs and how long the service process would take. Excellent service as always.Hi Adriana, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent
by Electric123! on 12/28/2022Entire team was awesome to deal with. Made the experience stress free.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Good deal but…
by SU on 12/21/2022updated 12/27/2022I was glad to be able to find a dealership who provides some discount under this circumstance. The sales representative was responsive and the sales manager was reasonable to solve a minor issue. One thing that is responsible for losing a… star is the condition of the vehicle. The interior piano black trims and window shield were full of fingerprints, but that ok since I could clean them myself. The problem was the “mandatory” coating they applied to protect the vehicle in stock. The quality of work is not great; I found a blob and a hole of coating with close inspection, which I should have given before I left the lot. Overall it’s still better than the other dealerships in town.Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2050. We hope to hear from you.
Auto Nation Acura Review
by Michael on 12/22/2022Great service. Punctual, professional, and affordable.Hi Michael, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Car Shortage Makes Finding a Good Deal Feel Good
by FindGoodDeal on 07/09/2021The staff was friendly and very helpful. Even with the current car shortage, they had a good deal on a good car that was in my price range. Most of the dealerships we visited weren't able to do that. Their job is to sell products, but I… never felt pressured. I would buy from them again.Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Bought 2020 Lexus GX460
by Ralph Mouret on 06/27/2021Hillary Hart was excellent to deal with. She was very up front and worked to get me a deal that was satisfactory.Ralph, thank you for your kind review; we are happy to pass along your comments to Hillary here at AutoNation Acura Gulf Freeway! We are always more than happy to assist you if anything else comes up. Take care!
Sensor replacement / Transmission service
by Annmk88 on 04/02/2021Went in on Saturday for an emission system warning. Got in and out in an hour and a half. Fast and courteous service.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Broth is the best!!!
by AcuraGirl on 02/19/2021updated 02/26/2021I brought my car in for service Thursday after snowpocalypse for service without an appointment and Buoth took care of me and my car! He is always professional and very responsive to my questions!Hi, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help. Safe travels!
Professional and Knowledgeable
by Virginia H. on 01/23/2021Our sales consultant, Husain, went above and beyond to make our experience purchasing a TLX enjoyable. This includes his initial greeting, to the test drive (s) and thoroughly explaining the operation of the vehicle, to follow-up questions… and concerns. He has been there every step of the way. Hats off to the other employees who made themselves known to us. It seems everyone there at Auto Nation Acura Gulf Freeway is there to help - complete with a genuinely friendly professionalism.We are pleased to hear you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Service
by AggieDan on 12/21/2020Bud is my service advisor and he is always very Professional, honest and is always on top of getting my service done in a timely manner. I have been a customer for 5 years and would totally recommend there service centerAggiedan, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Acura Gulf Freeway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Aggiedan, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Acura Gulf Freeway and we hope to be of service again in the future.
Great Service on Used Car Purchase
by Nick on 12/15/2020I just bought a used car from Autonation Acura Gulf Fwy. Very friendly and attentive staff. Brian C. was a pleasure to purchase from. They were willing to fix minor parts in need of service (windshield, washer fluid nozzle, etc), and are… easy to reach by phone or walk in and don’t leave you waiting very long for help.Nick, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for the great review!
Oil change
by Smartinez on 12/04/2020updated 12/09/2020Excellent and timely serviceHello, thank you for your positive review! Drive safe, and we'll see you on the road.
Regular maintenance review
by Bao-Long Chu on 12/04/2020Acura AutoNation Gulf Freeway provides efficient and prompt services. The waiting area is spotless, comfortable, and feels safe. Matthew Danner provides straightforward support and is honest and punctual. He deserves a raise!Bao-Long, thank you for your positive review! We're happy to have been of service to you. We sincerely thank you for the positive review, and look forward to seeing you again soon.
Oil change, Transmission Service, Brake fluid change.
by doorknob on 12/04/2020Bud the service tech was awesome. However, I was told that my battery was in good shape. After leaving the dealership I stop at HEB in Pearland with my wife. After shopping, the car would not start. I called roadside assistance and… found out that it was the battery. After getting a boost I started the car and went to a local mechanic shop and bought a new battery. If I was told I had a bad battery I would have bought the lifetime battery from the dealership. I did not agree with the charge of labor. $21.00 labor to change the oil. $59.95 to service transmission and $117,00 to change brake fluid. A total labor charge of $197.95, To be fair I was given a $20.00 off for oil change.We appreciate you taking the time to leave us a response!
Acura Maintenance
by shortstuff on 11/06/2020Regular scheduled maintenance is really easy to schedule online and the followup reminders are great. I had another issue with the transmission and they had no issues doing it at the same time so that I would not have to bring it back for… another appointment. Everyone is extremely helpful, courteous and helpful. Definately best auto service experience I've had over the years.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Great service/Nice facility
by GottaGo! on 10/30/2020AutoNation Acura provides wonderful service. My service advisor, Bud, always takes time to explain the services being provided along with the cost and an estimated completion time. He is professional and hardworking. The work done on my… vehicle is done quickly and I have never had any complaints. Thank you to AutoNation Service Department!Hello, it means so much to us that you chose our dealership! If you have any further questions, please give us a call. We're always happy to help!
Excellent Purchase Experience
by Mike 77008 on 10/24/2020I recently purchased my 2018 RDX here. I had previously leased the car and decided to buy it at the end of the lease. Really appreciated the help of Dustin in getting this done. He got me into the lease originally and now the purchase.… Very satisfied. Also thanks to Tori in Finance! I've owned Acuras for most of the past 20 years - its a great brand and Autonation is now my go-to dealership.Mike, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service on 2019 RDX
by 00KELLY on 10/15/2020Service Rep. Greeted me upon arrival and had my loaner car ready when I arrived. (Loaner car is very important to me and one of the things I look for upon purchase of a new car) I definitely recommend ACURA...Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 04/25/2025