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Customer Reviews of Sterling McCall Honda

Review type:

Overall rating

4.5
4.53 out of 5 stars

(58 reviews)


Customer recommendations:

Yes (52)|No (6)

Glad I meet Julie

5 out of 5 starsby Michelle V on 12/28/2024
updated 01/07/2025

Julie is incredibly supportive and transparent in her approach. There are no tricks or hidden agendas here. You can walk in and focus on the real numbers without any unnecessary complications. Julie respects your space and allows you to take your time, empowering you to make your own choices without any pressure. Julie goes above and beyond to highlight all the safety features in your new vehicle and offers her best recommendations. I appreciate her efforts and find her kindness particularly helpful and reassurance. She cares for your safety. You are not a sale volume to her. Highly recommend working with Julie; the journey from Sugarland to Kingwood was absolutely worth it. I even attached her business card to my new CR-V manual so I won’t lose her contact information in the future!
  • Hi Michelle V, thank you for taking the time to leave a review for us at Sterling McCall Honda. We're happy we could meet your expectations!

    by Ty Williams on 01/08/2025

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The following reviews are more than two years old. They are not included in the overall rating.
582 reviews
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  • Great and Friendly!

    5 out of 5 starsby Adriane Dill on 05/14/2022

    My Honda dealership of choice for service (I haven't had a purchase experience here yet). Service is timely and the service department is super friendly and priced fairly. Nice and clean dealership, always professional.
    • We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

      by Customer Service on 05/16/2022

  • Ignored

    1 out of 5 starsby Suzanne Soto on 05/14/2022

    The service manager forgot about me and my car (I saw it parked outside). I felt pretty invisible from the time I walked in the door. I purchase my car from the dealership 5 years ago and have only used them for service, so it’s not like a first time customer. Additionally, when I asked for a quote for them to buy my car they gave me the lowest price of any place!
    • Thank you for informing me about your situation. Please know that we are looking into your concerns, Frank Isede the Pre Owned Manager will be reaching out to you soon to assist.

      by Customer Service on 05/16/2022

    • Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Stephen Wallace Customer Relations Liaison-Service swallace@sterlingmccalltoyota.com

      by Customer Service on 05/16/2022

  • Excellent Service

    5 out of 5 starsby Maggie on 05/13/2022

    The service person who helped me was very nice and thorough. He kept me updated on what’s needed to be done with my car. Love that my car was washed after the service is done. Love coming to this place.
    • We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

      by Customer Service on 05/16/2022

  • Honda accord 22

    5 out of 5 starsby Valeria on 05/12/2022

    Great service. Loving my new vehicle! Definitely recommended agency.
    • We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

      by Customer Service on 05/16/2022

    • We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

      by Customer Service on 05/16/2022

  • Your awesome

    5 out of 5 starsby Alexis Garrett on 05/11/2022

    Had a wonderful car buying experience very detailed about vehicle very informative really appreciate your good customer service
    • Thank you Alexis for your kind words! We thank you for your business and look forward to your next visit!

      by Customer Service on 05/12/2022

  • Awesome experience

    5 out of 5 starsby Alexis Garrett on 05/11/2022

    I’ve never purchased a vehicle with this type of customer service Very great professional service was just helpful and helped really well
    • Thank you, Alexis! We are thrilled that you had a great car buying experience!

      by Customer Service on 05/12/2022

  • Sterling McCall service department was Awesome!

    5 out of 5 starsby Albert on 05/11/2022

    Quick,Professional and Very Friendly.
    • Thank you for your positive review, Albert! We appreciate your business.

      by Customer Service on 05/12/2022

  • Always excellent service

    5 out of 5 starsby Doug Henry on 05/10/2022

    Timely and prompt updates , courteous and respectful service managers
    • Thank you for your kind words! We are thrilled that you had a pleasant service visit!

      by Customer Service on 05/10/2022

  • Outstanding

    5 out of 5 starsby S Carter on 05/09/2022

    I am grateful for the staff and Mr Jessie always caring spirit and kindness and making you feel welcome and always providing exceptional service! Thank you all.🙏🙏🗝️
    • We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

      by Customer Service on 05/09/2022

  • Service with a Smile

    5 out of 5 starsby Nick on 05/05/2022

    Customer Service Satisfaction is a very highly priority.
    • Thank you for the recommendation and kind words!

      by Customer Service on 05/09/2022

  • Good customer service

    5 out of 5 starsby Jessica on 05/05/2022

    Keep commitment time of vehicle being ready
    • Thank you for the recommendation and kind words!

      by Customer Service on 05/09/2022

  • Great Service Advisor

    5 out of 5 starsby Casper on 05/03/2022

    The service advisor (D'Anna Shields) was great, explained all the costs and took care of my service needs quickly. Very friendly and competent with the process. Also the waiting area is very clean and comfortable, good refreshments for the wait.
  • Great Service Advisor and Techs

    5 out of 5 starsby Joe in Kingwood on 05/04/2022

    Steve Fisher has helped me with my Honda S2000 for years. Today I just needed to get an inspection to renew my registration. Steve is always professional and interested in getting my service work completed properly. Never any pressure and his knowledge of cars helps me understand the tougher technician details. Great friend and I always appreciate his help.
    • Thank you Joe for your kind words for Steve and our team! We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!

      by Customer Service on 05/09/2022

  • Perfect service

    5 out of 5 starsby Gigi Feild on 05/04/2022

    The service was quick and the staff was super friendly. My family has being going here for years and I loved the complimentary food and beverages provided.
    • Thank you Gigi! We are thrilled that our team provided you and your family with the best experience! We thank you for your continued business!

      by Customer Service on 05/09/2022

  • Great Service

    5 out of 5 starsby Bruce on 05/04/2022

    Service reviewed upon arrival and work to be performed approved. Courteous and knowledgeable service professional . Work completed in time frame estimated and checkout was quick . Future service needs reviewed at completion. Very please with service today.
    • Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!

      by Customer Service on 05/09/2022

  • Service review

    5 out of 5 starsby Aide Garcia on 05/04/2022

    The service personnel were very friendly and knew what they were doing. They explained the services well and they were accurate about the wait time. Just a little pricey than other competitors but you do get a complimentary car wash.
    • Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

      by Customer Service on 05/04/2022

  • Oil change & tire rotated

    5 out of 5 starsby Laurie Graves on 05/03/2022

    Matt Swint always welcomes me when I come in & he sets everything up for me. I trust the team @ Honda for my vehicle needs.. love the new building & thank y’all for the free car wash~
    • Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

      by Customer Service on 05/04/2022

  • Great salespersons

    5 out of 5 starsby Mo on 05/03/2022

    We purchased a Lexus here and we’re treated very well. Julie was a great salesperson and Frank was a great manager. Julia in finance was awesome as well. I would definitely recommend this dealership to friends and family.
    • Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

      by Customer Service on 05/04/2022

  • Excellent Service

    5 out of 5 starsby Dora Arriaga on 04/29/2022

    D'Anna gave me excellent service. I give her 5 stars for her personality and attitude. She answered all my questions, she was very helpful, kind and professional. This world needs more people like her.
    • Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

      by Customer Service on 05/04/2022

  • Service with a smile, informative, qull definitely recommend to others.

    4 out of 5 starsby S Garcia on 04/29/2022

    Honest
    • Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

      by Customer Service on 05/04/2022

  • car service

    5 out of 5 starsby maria guzman on 04/28/2022

    the guy was very helpful and so nice and very fast service
    • Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

      by Customer Service on 05/04/2022

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About our dealership

Sterling McCall Honda is dedicated to providing you with an ownership experience worth raving to your friends about. That includes new models (i.e., the Accord, CR-V, Civic, Odyssey and Pilot, financing and everything in between, including genuine Honda parts & service.

Let's start by talking about this year's editorially acclaimed new models. From intuitive safety features to contemporary silhouettes; connectivity technology to available, first-class comfort features; the new Honda lineup promises to meet every criteria on your short list. And, you don't have to take our word for it either. One test drive in Kingwood-area favorites such as the new Honda will tell you everything you want to know.

Not in the market for a new car? Whether you're driving on a budget or simply prefer something more broken in, Sterling McCall Honda knows you want topnotch quality in your next used car. Keeping this in mind, we make every effort to ensure each used Honda we offer is spotless and reliable.

Amenities
  • Instant Financing
  • Complimentary Coffee
  • Cable Television
  • Collision Repair/Body Shop
  • Customer Lounge Area