Parkway Family Kia
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Customer Reviews of Parkway Family Kia
Review type:
Go see Darian for you KIA needs
by Jana Cross on 03/08/2025
As soon as we arrived, Darian was the first one to meet us. He answered all of our questions and was very attentive to our requests. I got exactly what I wanted and I am very pleased with our purchase. 2025 KIA Carnival. He went above… and beyond.
109 reviews
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Not happy at first!
by Frankie on 03/14/2025I want to make sure a big Kudos is sent to Kaci Flores and manager Brandy Votaw,, i called for several times to try and get my car in and looked at (2023 Seltoes) and Brandy made it happen stress free and had a loaner lined up for us. These… ladies were super professional and customer service was exceptional. We always have great service when coming here but this time these ladies went above and beyond.... thank you both so much for your help.Go see Darian for you KIA needs
by Jana Cross on 03/08/2025As soon as we arrived, Darian was the first one to meet us. He answered all of our questions and was very attentive to our requests. I got exactly what I wanted and I am very pleased with our purchase. 2025 KIA Carnival. He went above… and beyond.Devin Harp did a great job during our purchase of our Sportage Hybrid
by Carsten on 02/19/2025Devin Harp made the purchasing of our new Kia Sportage Hybrid a pleasant experience. He was very knowledgeable, took time to explain everything about the car, was very fair during price negotiation, and ensured the car would be ready when… we arrived to pick it up. I would definitely recommend Devin and Parkway Kia to anyone in the Houston area looking to buy a Kia.Software Upgrade
by CJ on 11/06/2024updated 11/21/2024Since June 2024 I've been dealing with Parkway Family Kia and they have the worst service I have ever experienced. My car is still not fixed and every time I call to have someone from management call me back they tell me that I should get a… call back within few days. The problem is that no one ever calls me back and my vehicle is year to be fixed. I've contacted Kia consumer and they have advised me that I need to give the chance to fix the car to which I did. I left me car the entire month of July and again the entire month of October and still my car is having the same issues. I'm at my ends wit and I'm so freaking frustrated. Throughout this process CJ has made every effort to accommodate me due to the ongoing issues I'm experiencing. No GM or no management has give me a call back just to validate my concerns. Now if I was to drive my car thru the glass and ask for some help they would say something is wrong with me.Great overall experience with Benji!
by Holden on 11/04/2024My wife and I recently spent time with Benji looking for a new Telluride. Benji was incredibly thorough, knowledgeable, and helpful as we went through this process. We were always met with kindness and honesty with him. Unfortunately our… process didn't end with a purchase, but only because the exact model of Telluride we were looking for is hard to come by. That said, I would highly recommend working with Benji if you are looking for a new Kia!Chris Barker is one of the bests
by Guadalupe on 10/26/2024updated 11/04/2024Chris Barker helped me with my purchase and he made me feel welcomed and made my purchase easy and straight forward , Thank you Chris for your help!!Oil change turned car buy!
by Allison P on 08/15/2024From start to finish, I had a great experience here. Started with going in for a service appointment and was helped by CJ who was professional and kind; I ended up putting in an inquiry for an appraisal for my current Kia while I was there… and was contacted immediately by the acquisitions manager, Christoper Rodriguez, who was transparent and helpful the entire process; was connected to Alisha who helped me end up purchasing a used car! Oil change turned in to a whole day at the dealership and I never felt pressured, they were all honest and seemed to genuinely try to pair me with what I was telling them my current needs were. Christoper followed through with his service-forward philosophy even when I didn't take his appraisal offer for my Kia; he still HIGHLY discounted my oil change to make sure I came back for all my future services ... and I will! I have had some great car buying experiences, but definitely never an unplanned one, and never one THIS pleasant. Thank you Parkway Family! See you soon :)Gael was the best.
by Christy Wallace on 05/23/2024updated 06/03/2024He was very informative, went above and beyond, all with a smile on his face. Spent hours to help us to get in the exact vehicle we wanted at the right price, reassuring us that he only wanted what was best. Once we made the deal he made… the 3 hour trip to deliver and his excitement only made ours grow more. We could not have asked for a better salesman. Thanks, G!! You the best!!Felt like I was being held hostage!
by LD on 05/13/2024The visit started out odd. I knew what I was looking for. I wanted to see a Kia Sportage SX-Prestige. There were particular features that this model has. The sales person took my key fob to appraise my car and insisted on showing me a "base… model" even though I clearly was not interested in that trim. Then she brings be the sport model that has off roading wheels. I talked about wanting a car that was sleek. She brings the GM out and he was nice and says, I think I have what you are looking for and brings the exact car I had seen on their website. We scheduled a 2pm appointment for my husband to come look with me. I had asked for my key back at this point and for the car to be moved under covered parking since it was raining. After 2pm the sales person texted me and asked if I was ok. I said my husband is here and we are waiting to look at the car but it hasn't been moved. She said she was in another building doing training and would come back when it stops raining. I asked for my key again so we could come back another time. She said she was on her way. We looked at the car and she brings out a paper and asks me some more questions. I told her that we were not purchasing today but we are serious buyers. I asked for my key again and she said she wanted to get her manager to talk to us before we left. We waited for another 10 min. I had to go find her. She comes out with another form with writing on it. I said at this point I don't want to talk about anything else and to give me my key back. I told her I was being held hostage and I needed to leave. She finally gave me my key. The car was never appraised. This could have been a good experience and you could have had a patron but your games don't work on me. Get to know your buyers before you try your ridiculous tactics.New Sportage
by Sharon on 04/30/2024Great customer service and quality employees. Laura helped us throughout the entire process. Now we are learning the many new features of the car.[non-permissible content removed] at their best
by Bosslimz on 04/04/2024I want other shoppers to know that after you sign documents for the car and pay for insurance. MC the salesmen & a manage mine was a guy named Spencer will come out to claim the bank is asking for 3-5000 more . Just know when this happens… to call your bank because they have added gap and vehicle coverage into your financing. I caught it and saved money.BEWARE OF THEIR CRIMESNew car experience
by Kimberly Love on 02/28/2024Wanted to give a BIG shout out to Linda Muhammad and CJ for giving me the nicest and most calming experience to purchase my “first time” buying a car. They listened to my needs and took time to help me understand the purchase. Thank you… both so very much.Horrible experience
by Houston Buyer on 02/08/2024Lies, lies, and more lies. Ancient selling techniques with constant back and worth when i was told the deal was done or would have never went there. Serious add-on charges with no discussion beforehand.Refuses to fix the damage they caused
by Dustin on 02/06/2024This dealership scratched our brand new 2024 forte gt, the detailed the car without asking us, we dropped the car off to have a key programmed because they lost the spare when we purchased the car, the detailed the car and talk it through… there car wash and when we received the car back it was covered in scratches. They refuse to fix it and say there is no way they could scratch a car, waiting to Kia corporate to make something happen. But so far nothing.Give it to me straight
by C on 02/01/2024Thank you parkway family kia kingwood and a special thanks to Mr. Reggie M. He was awesome and didn't sugarcoat anything and the price was right so I accepted. January 31,2024Great easy new car purchase
by D brown on 01/30/2024Linda is amazing and very helpful with the purchase of our new Kia car. Easy and painless process very quickDisappointed
by Mat on 01/27/2024I purchased a new k5 and within two weeks multiple warnings about collision sensors and a check engine light came on causing the vehicle to lose all throttle control. After turning the car on and off I managed to drive it right back to the… service center. They decided it was just a glitch and nothing to worry about. Jokes on me for not asking them to look further into the issue. Now it’s happened a second time while driving on a busy roadway. Back to the service center again. No complementary loaner was offered. The solution they have is to test drive the car around racking up miles at my expense. Next is to remove the lo jack they had installed and have me and my family handle all the risk of operating an unsafe vehicle. If it happens again I should just bring it back. Thanks parkway family Kia.Please be super vigilant
by Emily Zhao on 12/10/2023I urge all consumers to exercise extreme caution when dealing with Parkway Family Kia. I was an international student when I went to this dealership to purchase a used car. In addition to adding several illegal charges totaling over $5,000,… the dealership altered my loan terms and interest rates, blatantly disregarding our agreed-upon terms. Moreover, I still have not received my title. I've reported this matter to TxDMV and received a letter that they have sent a cure/warning letter to the dealership. Moreover, I hired a lawyer to send a demand letter to the dealership requesting to refund my money and give me the title. However, the dealership keeps ignoring all my legal rights.Stay away from these liars
by Mary Oatman on 12/02/2023The sales man lied about several key points in order to get the sell. Lied about all the hidden fees that would be charged, lied about the kia access app being free to use for locking and unlocking car it's $149 annual fee after a month,… lied about customer care after the sale, and lied about the car having no problems. This is the second time different salesman years apart that has lied and of course when you call the next day they have conveniently been terminated and the dealership won't honor anything they said. It seems to me that the dealership is aware of the situation and lying themselves to protect themselves while scamming customers. I will be telling everyone on every site available the way this dealership handles customer service with lies and deceit.JOCELYN IS THE BEST!!
by Sherry on 10/11/2023Our salesperson Jocelyn was fantastic, very nice and considerate, very helpful. We told her what we wanted, and she delivered. My husband and I give her a 5-star rating. Thank you, Jocelyn.Purchase of Honda Accord
by Ki on 09/10/2023I never leave reviews but I promised Jose Soto that I would. I purchased a Honda Accord with him and was straight forward about everything from the very beginning. I appreciated his patient seen as though this was my first time financing a… vehicle. I had a short timeline but the team was able to accommodate me. Truly appreciate Jose!
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About our dealership
If you don't like something - come back to your Brazil. Maybe they will give you better service there.
by Chief of sales on 05/14/2024