Customer Reviews of Land Rover West Houston
Review type:
Great Service
by Rwatson on 05/27/2025If you want service excellence at its best, visit Land Rover West Houston, and as for Jay Favorite. When in Houston, I always visit Land Rover West Houston, and their service is consistently reliable and trustworthy. Your support is… appreciated!Range Rover Service
by RR2xCustomer on 04/21/2025Victor and the Service Manager did a great job working through things, providing a great overall experience.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
I had an oil change done.
by TAKESHI on 03/17/2025I had an oil change done. It was completed almost on time. I'm generally satisfied, but I would be happier if the price were a bit lower.Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Service
by Meredith on 12/30/2024updated 01/06/2025My appointment went very smoothly. My car was even ready before the quoted time!Meredith, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Land Rover - West Houston
by Gdowen21 on 08/06/2024updated 08/16/2024Tanner was my service representative and was a pleasure to deal with. He was responsive and honest when it came to my questions.Hi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
DO NOT BUY FROM THIS DEALER!!!
by Nathan Ward on 05/28/2024DO NOT BUY FROM THIS DEALER!!! I am writing to express my deep concern regarding the recent service visit and subsequent issues with my 2019 Range Rover Velar. On May 24, 2024, I brought my vehicle in for brake analysis at 7:30 AM. During… the inspection, I was informed that while the brakes met the 125-point pass rate for a Certified Pre-Owned (CPO) vehicle backed by Autonation's 4,000 miles/4-month dealer warranty, it was recommended that both the front and rear brakes and rotors be replaced due to being warped and causing the squeaking noise when braking. It is evident that this issue was pre-existing at the time of purchase on April 29, 2024 and was overlooked during the CPO inspection. The service manager offered a $500 discount on the quoted repair price of $2,600. Despite this gesture, the original issue of bringing the vehicle in for brake concerns remains unresolved. More alarmingly, upon leaving the dealership at around 12 noon to return to my home in Austin, Texas, I encountered an error message indicating "Transmission Overheating" approximately 20 minutes from my home. The vehicle stalled and would not accelerate over 60 mph. I had to pull over, turn off the vehicle, and wait for 20 minutes to allow it to cool down. Upon attempting to restart the vehicle, it would not move at all. As a customer, it is extremely disheartening to experience such severe issues immediately after leaving the service department. I have been informed that loaner vehicles are booked out until June 20, 2024, but I cannot be without transportation until then. This experience has significantly diminished my trust in Land Rover and Autonation's CPO car buying process. I’ve emailed management and have yet to get a response to rectify this situation, given the circumstances. This experience has left me wanting to returning the vehicle and voiding the loan. This has been a total inconvenience and loss of confidence in their services. DO NOT BUY FROM THIS DEALER!!! Nathan WardHi Nathan, we are deeply disappointed by your experience at Land Rover West Houston. Please call our General Manager at (281) 305-8906 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Best service advisor yet.
by Susan G on 05/11/2024I was treated so politely. Everything was explained in full. Brady is fantastic.Hi Susan, we're happy you found our staff to be so supportive during your experience here at Land Rover West Houston. Don't hesitate to call us if you ever need anything. Be safe on the road!
Top Notch Dealership
by Kim Phillips on 05/04/2024I came to the dealership to have a second key replacement made. Brady Ingram was so nice and professional. Unfortunately, I left a jacket behind in the waiting area. After reviewing the video it showed another customer who was also sitting… in the waiting area, decided it was hers for the taking rather than turning it in. The dealership wanted to make it right for me even though it wasn’t their fault. I really appreciated it.Hello Kim, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
Great Service and Top Rate Service Advisor Richard D
by RangeRoverAB on 02/02/2024Great service, these guys work with you to solve issues, find solutions, talk honestly and fix your RR. Love the fact they are able to flip on dime and help out, schedules are good, and repairs are done right. Management are always… around, and they all will find time to help out.Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Land Rover Discovery Maintenance Service
by ???????? on 12/07/2023My experience was very good. The pre-service quote was accurate and the Service Advisor was efficient and courteous.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Defender 110 Service
by RobBehee on 11/27/2023Thorough, competent, TimelyHello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Nerozeno on 11/21/2023updated 11/26/2023Excellent staff, very helpful and always willing to help.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
by Tracy L on 11/10/2023Morris got everything completed in a timely manner and kept me up to date throughout the process.Hi Tracy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Morris from service department
by America G on 10/27/2023Land Rover keep Morris at all cost! He was amazing! He took care of my concern and took care of dropping me off to work and bringing me back after my vehicle was ready! Talk about great customer service!Hi, thanks for your praise and kind comments about our team. If you ever need help, just give us a call. Happy motoring!
Got it done
by Smiley1 on 10/26/2023I brought my car in and Morris helped me out and gave me updates along the way.Hi, we appreciate you taking the time to leave us a response! Feel free to stop by if you ever need any more help.
Great Service
by Tchamanzar on 10/21/2023Prompt & efficiantHi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Lost Key Replaced
by Dadeaux on 10/16/2023Recently bought a used Range Rover with one key. Went to the Range Rover dealer to get spare key, the price of $1100 surprised me. I had to follow through with the purchase, because I needed a spare key.Hi Dadeaux, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sr Operator
by Jesse C on 09/13/2023Brady was very helpful with our service needs and simplified the transition.Hi Jesse, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Great service at West Houston Land Rover
by Lavivo Ada on 08/23/2023Great service at this Land Rover location, I got a loaner vehicle and was not inconvenienced by the fact that my vehicle was being service. They are cordial and very helpful. Will definitely recommend them to my friendsHi Lavivo, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of Land Rover West Houston and we hope to be of service again in the future.
Customer service
by Gaytha C on 08/10/2023Range Rover always has superb service, I worked with Mike at the West Houston location. I am very happy with how he helped me. The prices to maintain my Velar is high so just know before you purchase that you will spend around $800 to… $1200 for recommended Service based on mileage. They also have a nice waiting area with refreshments and a TV. I love my Range Rover.Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Drop the car for minor repair
by Defender 1 on 07/25/2023Overall good , but it took two weeks which was much longer than I expected .Hello, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!
Land Rover Defender
Land Rover Range Rover
Land Rover Range Rover Sport
Land Rover Discovery Sport
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
by Chole Yates on 05/28/2025