Randall Reed's Planet Ford
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Customer Reviews of Randall Reed's Planet Ford
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65 sales reviews
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Vehicle purchase
by Jifren66 on 04/02/2023Would’ve given 5 stars, except I had to work a lot harder to get fair value for my trade in than I would’ve liked. Ultimately got the overall deal that I wanted.Jeff Stauber
by Jeff Stauber on 02/16/2023We where treated very well at the dealership from the moment we walked in the door till we left. Kevin Gonzalez was an awesome guide through this process.New Bronco
by Paul Smith on 01/06/2023The people at Randal Reed Planet Ford 59 were great, from ordering the Bronco to delivery. Kenneth Riley was a great sales associate to work with.Ford Bronco order and purchase
by Dave Harvey on 09/22/2022I had a fantastic experience with Randall Reeds Planet Ford in Humble, TX. Over the course of a year and half, from the reservation to the ordering of a 2021 to the conversion to a 2022 due to delays in production and finally to the… purchase; the entire Ford team was a pleasure to work with.Ford Edge
by Anonymous on 06/27/2022I was impressed with the straightforwardness and efficiency of buying a car from Planet Ford.2022 F150 FX4
by Fitz2at on 04/17/2022Purchase was easy no problemsOur salesman was great!
by TLK9306 on 03/18/2022I contacted the dealership regarding a vehicle on their website and was informed it was on order. The salesman was very helpful with all my questions and told me that I could put a deposit down and he would contact me when the vehicle… arrived. It actually arrived a few days earlier than expected...he called and the process began. I was completely satisfied with the salesman but there were a few "extra" aftermarket things tacked on to the vehicle that I wasn't please with but the dealership would not remove themBuying a Car was very pleasant and fast!
by The Penegors on 12/01/2021As soon as we pulled into the dealership we could feel the friendliness from the sale consultants. We were greeted by Kevin Gonzalez who helped us tremendously search for what we were looking for as a picky person I told him the wants and… needs our family needed for a new Vehicle. After looking at the lot and see what was available nothing was available but he said we can build you one or see what we have arriving, We went inside and found the right vehicle for me that would be delivered the following week. We went in on Saturday night and the dealership was closed Sunday Got a call to come back in to sign finance paperwork Monday night. We received excellent service by the finance team and it was a smooth and quick process. My car came in later that week and Kevin delivered my vehicle to my work. At this point I was strapped in time as I needed to leave to get my daughter on the other side of Houston. I walked around my vehicle and signed off .Once I got home I started noticing a few things took picture's right away and sent them to Kevin, the next morning I received a message from Lyndia the Customer service Director who has gone out of her way to make sure I have been truly satisfied with my vehicle I responded with well I found a few things with my vehicle I was not okay with , As this vehicle is brand new and came off the truck this way, when I received my vehicle it had less then 50 miles. I told her I would not be able to come in till the weekend. She said she would get with Kevin when he got in that am. So i arrived at he dealership in Saturday to find out they didn't have all of my floor mats because they were on back order. When i went to the service they said because I signed off on my vehicle I would be responsible for the damage. There was stains on the chrome below the back widow, the black trim around the passenger back window is over extended and is coming apart, the captain chair behind the driver seat has a large indent , there is a gash from the dash on the driver side by the steering wheel. At that point i was extremely upset , they said they would take my car to the back to try to remove the stains off the chrome, Also said they would wash my car. Once it was completed the stain was still there as they explained it would be my responsibility because I did the walk around and signed off. I was ready to give the vehicle back. The service rep was very rude there were two there that day he was a tall slender man with dark hair I can not remember his name he was very nasty and was the one telling me I would be responsible for my vehicle, I would completely under stand if this vehicle was USED , But that is not the case It was BRAND NEW. I then received a message from Lyndia on Monday and told her what happened, She saved the day and made me and my fiancé feel a lot better with purchasing the vehicle. She set up a rental for 12/14 and they will start to fix my vehicle. Morale of our car buying experience Kevin was Awesome and did all he could do and went above for us! The Service dept. particular that man didn't work with anyone else receives a 1 star from us, If it was not for Lyndia we were going to turn the vehicle back in, and go somewhere else. Please think about doing undercover boss at this location in the service dept. I would not be going back to have any work on my vehicle after it has been fixed if it were not for Lyndia. She apologized for something she had no control over even Kevin they have both been so great! Please find this as a customer who just wants what is right, I'm not looking for a hand out but for the next New car buyer to have a better experience with the Service Dept. than I did. Thank you, The PenegorsGreat service
by Joshua B on 05/10/2021I came in at 8pm and the sales team stayed until almost 11 to make sure I drove home in a new truckBEST DEALERSHIP IN HOUSTON
by Jorge c on 05/07/2021Great service Everyone is very friendly and helpfulJorge, we are happy to read that you had a great service visit and our Planet Ford in Humble team was helpful and friendly. Should you need anything down the road we are here to help.
Purchased a 2012 F-150
by Ustontx on 03/29/2021I had a great overall experience there. Every person that i spoke with were very friendly. Your salesman Mr. Riley was very helpful and took care of everything for me. I would really consider going back there in the future to purchase… another vehicle. Tell Mr. Riley that I will try to send some customers his way.Buying a F-150 from Randall Reed's Planet Ford
by mccoupc on 03/17/2021The truck buying event was very easy! The sales staff had the exact vehicle we wanted and gave us a fair price! A great place to buy a truck!Gary Scott
by gman77083 on 03/15/2021Overall, it was great. Spoke with salesman about what I wanted and he had vehicle ready for me upon my arrival.Best car buying experience ever
by rocketsfan on 03/08/2021Purchased a 2020 F-150 King Ranch from Planet Ford 59. Great Experience. Quick service. Honest personnel.Ford F-150 XLT Purchase
by LHC@Pasadena on 12/25/2020I had a very good experience purchasing my new F-150 from Planet Ford 59 in Humble. The salesmen, Mason and Christian, that I worked with were very helpful and there was no pressure to purchase the vehicle. The sales manager gave me a… very fair price for my trade-in and a good deal on the new vehicle. The overall experience has been great!Great car buying experience
by Josue Viera on 11/18/2020Everything from sales to finance to delivery went really well and was great. Our sales person Martin was a great help. Five stars all the way!!Great car buying experience
by Artavia on 09/04/2020The salesman Darren went over and beyond to insure that i purchased the vehicle that i was absolutely in love with . He got me 0% financing on a new car and i didnt even have to inquire about it . I am very pleased with my purchase… and will definitely recommend and also purchase more vehicles at the humble location in the future .Great Service
by J Newman on 08/14/2020Mike helped us with all our needs. He made everything easy. He was able to make a fair offer for my trade in along with getting us 0% interest rate. Will definitely be back in the future. I have already recommended others to the dealership.Great Experience
by JaniEdwards on 07/03/2020I just bought my second new car from Randall Reed Planet Ford in Humble, TX. Friendly staff and they worked with me to get me the payments I wanted.Great 2020 Ford Explorer
by Alex, Marisa on 06/16/2020My wife and I recently purchased a 2020 Ford Explorer and we couldn’t be happier with the vehicle. Planet ford was very helpful and the process.Good customer service
by Photoman63 on 06/12/2020even in times of a pandemic, these guys took care of my wife, and I in our search for a new (to us) truck. That being said. We came into the showroom hoping to take advantage of the 84 month no interest after seeing what we thought were… great deals. After keeping us there for an hour, we sat down, and they told us the 84/0 was with no dealer discounts. So the truck I thought I was getting for 42 turned into 56 thousand $. Used car guys are tops, new car guys needs improvement.
About our dealership
What Makes Us Different?
Top Houston, Texas area Ford Dealer:
Triple Crown Winner
President's Award Winner
Partners in Quality Winner
FCSD Premier Club
Top One Hundred Club
Blue Oval Certified
Custom State-of-the-Art Facility
Planet Citizen Benefits
Our Internet Department Offers:
No-Haggle Up-Front Price Quotes
Secure Online Credit Checks
A way to Simplify & Shorten Purchase Process
What sets us apart
Several dealerships are members of the Ford Top One Hundred Club. Being selected for this exclusive club is in recognition for achieving excellence in Sales, Service or Parts.
Ford Motor Company honored the founder and CEO, Randall Reed, with its "Dealer Hall of Fame" award in 2018. Becoming the seventh inductee ever selected for the hall of fame was based on sales volume but also requires a dealer be respected and admired
Mr. Reed and our team have greatly enjoyed sponsoring and volunteering the Best Buddies program at area schools. The students are also excellent at offering business and commercial tips for the dealership.
Each year, Planet Ford is especially proud to give a vehicle away to the teacher of the year. Teachers shape our future and it's one way we love to say thank you.
Planet Ford donated a portion of every car sold in October to Memorial Hermann's Project Mammogram.
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish
Joshua, congratulations on your truck. We thank you for choosing Planet Ford in Humble and letting us know you had a great visit. Should you need anything additional, please do let us know.
by Randall Reeds Planet Ford on 05/12/2021