Westside Lexus
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Customer Reviews of Westside Lexus
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The following reviews are more than two years old. They are not included in the overall rating.
599 reviews
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service work
by janharrell on 10/07/2016I appreciate that they check with you to let you know the progress of your service call.Will is amazing!
by A_gonzalez on 10/04/2016updated 10/10/2016Very nice service, quick and profesional... will definitely come back!Always a friendly and efficient service
by Houstonian2016 on 10/04/2016updated 10/10/2016I always feel comfortable visiting Westside Lexus. Cozy atmosphere and friendly staffRecent purchase
by Wolfie_6 on 10/03/2016updated 10/10/2016I recently purchased a low mileage 2015 Cr-V at this dealership. They were all easy to deal with and very reasonable, giving me a fair price on both my purchase and trade-in.Great Service Appointment
by Janell226 on 10/04/2016updated 10/10/2016My Service Advisor, Fred Hernandez, provided excellent customer service and in a timely fashion!Lexus Certfied Preowned ES350 purchase
by JE57BE58 on 09/30/2016Steve Davis who was our salesman gave us the best car buying experience we have ever had. My daughter had purchased a Lexus from Steve in May and she got such great service from Steve we decided to use him. Steve spent time with me after… the purchase setting up and explaining all the bells & whistles. He really understands about customer service. The only minor blemish was the finance department did try to sell me products that I didn't want. By no means was it a true hard sell but No means no. I have had the car a week and I am very satisfied with its ride and handling.WONDERFUL SERVICE
by GERMANRAMIREZ on 09/30/2016I live 45 minutes away from Westside Lexus, but I go there for my service because they are the best. I never have to worry, they are always on top of their game!Amazing service (as always)
by Ashleymd2281 on 09/15/2016updated 09/26/2016This weekend I brought my car to Westside for the 30k mile service. As usual, the service was fast, friendly, and completed on time. When I arrived to drop my car off, they had a loaner waiting and helped me to move my son's carseat.… When I returned the next day to pick my car up, it was waiting for me in the driveway. Everyone does such a great job!Right, Ready & Right on Time
by rayraym on 09/16/2016updated 09/26/2016This place is a well oiled machine, so many people taking care of clients. My work was done perfectly and I got to drive a fab loaner while they did it. Thanks Hestor & all!Fantastic Service
by Carolee47 on 09/18/2016My battery died at HEB. The security guard was kind enough to give me a "jump" I drove straight to Westside. I was in a rush as it was 1:15 pm and I was scheduled to meet a rug delivery at my home at 3pm. Jacob Hershman heard my plight, had… a new batter installed and I was home by 2:30! Amazing service! I would nightly recommend them. My battery was still under warranty so there was no charge...even better!Window Replacement
by BarBritt on 09/17/2016Great service. The actual price was less than I exected based on a general conversation I had before I brought in the car and the work was completed earlier than promised. Always a great experience at Westside Lexus and with service rep… Andrew Nagler.Very Satified - Routine Check Up
by Magdalena14 on 09/16/2016Dave Haas is my consultant. I am very satisfied with him. He is always professional, knowledgeable, courteous, and accommodating on days and times for service schedules. In the past when I need someone to check-out a new noise or… performance on my vehicles, he always has it checked (he has never overlooked anything - like saying "oh it is nothing").Make your life Easier by Owning a Lexus
by buzzsaul on 09/16/2016Lexus takes the hassel out of maintaining a car. With regular scheduled maintenance my car is reliable. With Lexus emergency service I feel comfortable driving anywhere.maintanance
by Gloriamurillo on 09/15/2016I did not have to wait at all. Service was fast and everyone there was very proffessionalVery Pleased
by vandy1959 on 08/30/2016updated 09/12/2016I made an appointment that was convenient for me. My car was finished before I was expecting. I have always had good experiences with Westside Lexus.Warranty repairs/new battery
by mysnowwhite on 09/10/2016My only complanint I have is my car was not washed as they normally do when your vehicle is services and I'm not sure it its standard practice, my tank was not put on full as it had been done twice before.A Breeze as Always
by Zooeydog on 09/08/2016From start to finish everything went smoothly. Josh Guerra was great to deal with as was everyone else I came in contact with. And the car was ready even earlier than anticipated.Another excellent service experience
by mattbell44 on 08/19/2016updated 09/07/2016Every time I bring my Lexus to Westside, I know I'm going to get prompt attention, honest information on my vehicle's needs, and work completed professionally and in a timely manner. An all-around excellent service experience.Satisfied Customermoer
by GornBass on 09/06/2016Car was ready when promised. Unaware of need for tire repair; they called and fixed it.Good Service Advisor; Cost of Service too High
by SezSolomon on 09/02/2016I always appreciate the prompt, courteous and reliable service I always receive from Westside Lexus' Andrew Nagler. He is top drawer. I did not have the driver's side window repaired because the price at $718.00 seems very excessive.… I probably should have been told to wait 6 months or more to have the 80,000 maintenance performed, because the 75k was done quite recently, and I have an odometer reading of 75,324. Overall, pleased with your quality and responsiveness.Inspection
by oziedeb on 09/02/2016Everything worked well, the time line given was exact. No problems.
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