Westside Lexus
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Customer Reviews of Westside Lexus
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Stay Far Away from Westside Lexus if You're Buying a Used Car
by shanon on 07/02/2025updated 07/08/2025Absolute Scam – Stay Far Away from Westside Lexus if You're Buying a Used Car I bought a used Tesla from Westside Lexus after they explicitly told me they were registered with the IRS for the EV tax credit. That was the ONLY reason I went… through with the purchase—so I could claim the $4,000 used EV tax credit using the Time of Sale report. But after the deal was done, I found out they’re not registered with the IRS at all. No one at the dealership took any responsibility, and I was left with zero support and no way to claim the credit. I felt completely misled and betrayed. To make it worse, there's a serious communication gap at this dealership. Important information is not disclosed upfront. No one explains key details unless you specifically know what to ask for—which most buyers won’t. You end up learning the truth only after it’s too late. If you’re considering buying a used car from Westside Lexus, especially an EV—don’t do it. Their lack of transparency and accountability can cost you thousands. Look elsewhere. This dealership has zero integrity when it comes to informing customers properly.My experience
by mhvasen on 03/30/2017updated 04/07/2017Everything was perfect. Andrew Tran is the very best service advisor.30K mile
by MABoudreaux on 03/29/2017updated 04/07/2017Labor cost was too highA pleasure doing business with Westside Lexus.
by lisaschram on 03/30/2017updated 04/07/2017It is always a pleasure to do business with Westside Lexus. This is my second Lexus, and I have every intention of purchasing my next vehicle from this dealership. Their sales people and their service people are wonderful to work with. I… would give them a five star rating every time!Owner
by mikerutledge on 03/29/2017updated 04/07/2017My wife loves the Westside Lexus experience. So, if she does, I do!Great job, But
by Orieanna22 on 03/30/2017updated 04/07/2017The dashboard replacement looks pretty good, but I did not like the mechanical grease on my leather seats. Andrew the my rep was kind enough to clean the grease from my car seat and counsel. The mechanics should have covered my seat and… counsel. I feel that Lexus has a great customer service team. I bring my car offen and this was the first time I was a little disappointed. But overall I still give it 5. If I might add please make sure the service people clean up behind themselves.Checking for cause of leaking tire
by manhattan88 on 04/02/2017A low tire pressure light came on in my car. I took it in to the dealership to be checked. There was a nail on the inside wall of my tire and they said I'd need a new tire which I purchased. I was treated in a timely manner.Very Expensive
by MLEEEST on 03/23/2017updated 04/01/2017The service provided at the dealership is incredible, but comes at a very high price. I have to admit I'm disappointed with how much I have had to spend to date on repairs for my 2009 Lexus IS 250. It has about 86,000ish miles. I've had… other vehicles with many more miles than this and have not had to spend as much as I have on this car. My most recent repair was for the door lock assembly at a cost of nearly $700! I had no choice but to get the repair because the key fob would not unlock to door. That should not be going out at 86k miles!Auto Service
by satisfiedcus22 on 03/23/2017updated 04/01/2017Service was outstanding. My Service advisor(Josh Guerra) was spot on with estimates, assistance and follow-up.Service Agent
by Dawn_Carlson on 03/20/2017updated 04/01/2017I have worked with Fred Hernandez for close to 10 years. He has always been helpful, responsive, professional and supportive. When you car is not working it is extremely stressful. Fred has always kept my stress to a minimum, which I… appreciate!! Dawn CarlsonWindow repair
by Glorieta19 on 03/19/2017updated 04/01/2017West side Lexus was very thoughtful and valued my business with them. I appreciate their thoughtfulness.Westside Lexus has an excellent staff
by houston2lexus on 03/24/2017updated 04/01/2017Nester, the Service Care Advisor was excellent in communicating the required steps to have my vehicle repaired. He didn't try to "sell" Lexus services, rather, he advised me on options. Lastly, he treated me like a VIP, instead of another… customer in line in which I have experienced at Northside.Another great routine service
by NewLexOwner16 on 03/30/2017Easily schedule my 10,000 mile service and arrived to be immediately greeted by a technician. The coordinator kept the time commitment quoted and returned my car clean and ready to go within one hour. Another great service from Westside… Lexus.50k service
by goodman6 on 03/30/2017accommodating ,easy to schedule, prompt, excellent service, pleasant to deal withalScott Bissonnet at Westside Lexus
by MikeBlack on 03/29/2017Scott is and has always been an amazingly great and trustworthy guy who we have tons of respect for. He is the best!Westside Lexus Unparalleled
by Baytown_TX on 03/29/2017Westside Lexus is unmatched in their consistent five star, quality customer service. The friendly staff will make you feel right at home and they strive to accommodate your needs. My experience over the years with Westside has always… been positive. They are honest, trustworthy and dependable. With the exception of North Side Lexus since I haven't dealt with that location, my experience with the other Lexus dealerships/collision centers and independent Lexus centers in the Houston area has had its fair share of customer service issues and inferior workmanship. Westside Lexus by far is the BEST!Outstanding
by RXGSfleet on 03/29/2017Always professional and fast service wouldn't buy or service car anywhere else.new car purchase
by mikevin on 03/29/2017As he has done in the past, Louis Blackmon made the process painless and enjoyable.Dash replacement RX 330
by HVbulldog on 03/29/2017After 2 years waiting Lexus finally sent dash to dealership. Westside Lexus did a great job replacing dash and loaning a new RX to use for the day while replacement was performed, also replaced rear wiper and taillight bulb all for a cost… less than $30.00.Great service....again
by 2013_460LS on 03/29/2017service advisor Andrew Tran is great to work with. Efficient, pleasant, knowledgeable. Although I live about 20 minutes from the other large Lexus dealer, I drive 45 across town to Westside Lexus. Why? Excellent customer care.Lease of a GSF
by Mckathy on 03/18/2017updated 03/29/2017Love buying cars through Westside Lexus . Would never go any where else . Jeffery Byers is the best ! He knows exactly what we want . When we need help with anything he is quick to answer . He put us with a great man that explained what we… needed on car . I have been an Lexus driver so knew most but the new features . The man that did the financing part was great too . All and all always a good experience at Westside
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