Tom Peacock Cadillac
Customer Reviews of Tom Peacock Cadillac
Review type:
New CT4
Courtesy with a Big "C"
by S Henderson on 10/02/2024I am certain my issue was one of the smaller repair issues of the day but, as I have come to expect, full service was provided. This included assessing the problem, determining a part order needed to be placed and making arrangements for… transportation for me to get home. I have come to appreciate the courtesy extended by all working throughout the areas where I may be found wandering as I wait. I especially appreciate being kept abreast either in person or by phone call/text regarding the status of my car situation. Thus far, the service relationship has been commendable.Thank you for your wonderful review! We truly appreciate your positive feedback regarding your recent experience at Tom Peacock Cadillac. We're glad to hear that our team provided full service and kept you informed throughout the process. Your appreciation for our courtesy means a lot to us, and we look forward to continuing this commendable service relationship with you. If you need anything in the future, don't hesitate to reach out! Sincerely, Steve Hainline | General Manager | 281.443.7700
Tom Peacock Cadillac
by R Griffin on 10/02/2024I have been with TPC since 2013. They are my Cadillac dealer. Billie is the best service advisor.Thank you so much for your continued loyalty to Tom Peacock Cadillac since 2013! We truly appreciate your kind words about Billie—it's wonderful to hear that she has provided you with excellent service. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Murph’s XT5
by Kathi Murphy on 10/01/2024Although I live closer to Southwest Houston, I followed my salesman over to Tom Peacock Cadillac and don’t regret it. Not only was I glad I followed my salesman over there but the service is excellent also. They come pick up my car, leave… me a loaner and then return my car when service is finished. The other dealership did not do that. Easy Peasy!Thank you so much for your kind words, Kathi! We're thrilled to hear that you chose to follow your salesman to Tom Peacock Cadillac and that your experience has been so positive. Our team strives to provide excellent service, including our pickup and loaner program, and it's fantastic to know that it made a difference for you. We look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
I ❤️ Getting My Car Service Here Everyone So Nice.
by Carolyne Williams on 10/01/2024Like the upstairs lobbyThank you for your review! We appreciate your feedback and are glad to hear that you liked the upstairs lobby at Tom Peacock Cadillac. We strive to create a welcoming atmosphere for all our customers. We hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Renae is an Awesome Service Agent!!!!
by YW on 09/22/2024updated 10/01/2024I have always appreciated the care and consideration that the service department has whenever I bought my car in for a large or a small problem. I have always felt important and valued this Tom Peacock Cadillac dealership service department… in my opinion is the best hands down.Thank you for your wonderful review! I truly appreciate your feedback on our service department at Tom Peacock Cadillac. It's great to know that you feel valued and well cared for, whether for large or small issues. I strive to maintain that level of service for all our customers. I look forward to seeing you again for your future needs! Sincerely, Steve Hainline | General Manager | 281.443.7700
Mr Efficient Battery Guy
by Myra Gibbs on 09/22/2024updated 10/01/2024Their service department was informative and productive. My battery was out and Mr Battery serviced me at home!! He was timely, quick and professional. Great image for Tom Peacock!!Thank you, Myra, for your wonderful feedback about our service department at Tom Peacock Cadillac! I'm thrilled to hear that Mr. Battery was able to provide timely and professional service right at your home. Your satisfaction is our top priority, and I appreciate you taking the time to share your experience. I look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
You Want A genuine service provider?See Billie!!
by M G Turner on 09/22/2024updated 10/01/2024Billie cared took real I ownership of the situation. I was valued as a person, not necessarily as a Cadillac owner. She’s well educated on the vehicle and she provided me with the upmost, courteous, and genuine service that I haven’t… received in almost 2 years. Thank you Billie!!!Thank you for your wonderful review! We’re so glad to hear that you felt valued and received exceptional service at Tom Peacock Cadillac. It’s great to know that our team provided you with the knowledgeable and courteous experience you deserve. We look forward to welcoming you back soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Excellent Service & Homesty
by Tia on 09/22/2024updated 10/01/2024As usual, services was high-quality and efficient. Mr. Alvis has become like family. I also left my purse at the dealer. Ms. Dotty secured it for me quickly to return it. I love Tom Peacock.Thank you so much for your wonderful review! We're thrilled to hear that you always receive high-quality and efficient service at Tom Peacock Cadillac. It's great to know that Mr. Alvis feels like family to you, and we're glad Ms. Dotty could assist in securing your purse quickly. We appreciate your support and look forward to welcoming you back soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
The Best of the Best
by Jessica Davila on 10/01/2024Alvis @ Tom peacock Cadillac got me Back on the road in No time had a mechanical issue with my car and he made sure I had a loaner and was on with my day within an hour. They really are the best Cadillac service Department in Texas!Thank you, Jessica! We truly appreciate your kind words about Alvis and our service department at Tom Peacock Cadillac. We're glad to hear that we could get you back on the road quickly and efficiently. Your satisfaction is our top priority, and we look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Service Above and Beyond
by CC on 10/01/2024Such attention to detail. I wish that I would have bought a Cadillac sooner.Thank you for your wonderful review! We're thrilled to hear that you appreciated the attention to detail at Tom Peacock Cadillac. It's never too late to join the Cadillac family, and we look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Amazing experience!!!
by Jorge L on 09/28/2024This is the third time at the location and the experience gets better and better. The new facility made me wish I could’ve had other services done to my vehicle, just so I can stay longer.Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience during your visit to Tom Peacock Cadillac. It's great to know that our new facility exceeded your expectations. We appreciate your loyalty and can't wait to welcome you back for more services in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Amazing Customer Concern
by Pat Noyes on 09/29/2024This buying experience from Tom Peacock was perfectly seamless and hassle free. Gabriel Cardenas met my every expectation of what it means to be customer oriented. A thoroughly enjoyable experience. I highly commend the entire sales team!Thank you, Pat, for your wonderful review! We're thrilled to hear that your buying experience at Tom Peacock Cadillac was seamless and enjoyable. Gabriel and the entire sales team appreciate your kind words and commitment to customer service. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Down to earth experience
by Brenda H on 09/26/2024I had a very down to earth and friendly experience with Darrie Clark at this dealership. I did not feel pressured like I did at other dealerships as a single female so I truly appreciated the kindhearted courtesy and genuine respect.Thank you, Brenda, for your wonderful review! We're thrilled to hear you had a pleasant, pressure-free experience with Darrie at Tom Peacock Cadillac. We strive to provide genuine respect and kindness to all our customers. We look forward to welcoming you back soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Satisfied customer
by W Jackson on 09/30/2024A. Young and the Concierge Team are professional and courteous. They ensure that you are completely satisfied with the service provided. Thank you for providing great service.Thank you for your kind words! We truly appreciate your feedback about A. Young and our Concierge Team at Tom Peacock Cadillac. Your satisfaction is our top priority, and we're delighted to hear you received great service. We look forward to seeing you again! Sincerely, Steve Hainline | General Manager | 281.443.7700
Renee Davis was the greatest help in the world she went above and beyond
by Alonso Granados on 09/29/2024Renee Davis was the greatest help in the world she went above and beyond to make everything better thank you 🙏Thank you, Alonso! We truly appreciate your kind words about your experience at Tom Peacock Cadillac. We're thrilled to hear that you felt supported and that our team was able to go above and beyond for you. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Storm
by Storm on 09/27/2024Service was excellent!Thank you for your wonderful review! We at Tom Peacock Cadillac are thrilled to hear that you had an excellent service experience. We look forward to welcoming you back for your next visit! Sincerely, Steve Hainline | General Manager | 281.443.7700
Great Service!
by Brandon Mitchell on 09/27/2024Tom Peacock Cadillac take good care of their customers.Thank you for your fantastic review! We’re thrilled to hear that you feel well taken care of at Tom Peacock Cadillac. Providing excellent customer service is our top priority, and we appreciate your recognition of our efforts. We look forward to welcoming you back in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Built to serve
by Sean P on 09/27/2024Renee was very professional and personable. Service was great.Thank you, Sean! We appreciate your kind words about our team member Renee and the great service you received at Tom Peacock Cadillac. It’s always our goal to provide a professional and personable experience for our customers. We hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Great customer service
by Ken on 09/27/2024Highly recommend Mr Spear as your service advisor, great customer serviceThank you for your kind words! We truly appreciate your recommendation of Mr. Spear as a service advisor. At Tom Peacock Cadillac, we strive to provide excellent customer service, and it's always rewarding to hear when our team members make a positive impact. We look forward to welcoming you back in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Great experience Cadillac style
by Deb on 09/18/2024updated 09/26/2024Billie Collins was awesome! She communicated with me extremely well and took good care of my vehicle in record time. I highly recommend her as an expert service advisor!Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Billie at Tom Peacock Cadillac. It's fantastic to know she provided exemplary communication and care for your vehicle. We appreciate your recommendation and hope to assist you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Smooth Sailing
by A Johnson on 09/25/2024Very personable...Very accommodating.Thank you for your wonderful review! We truly appreciate your kind words about the personable and accommodating service you experienced at Tom Peacock Cadillac. We strive to provide the best customer experience possible. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
For over three decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston’s premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call 281-500-9375 or simply just stop in - we look forward to the opportunity to be of service.
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Thank you for your positive feedback! I'm thrilled to hear that you appreciated our willingness to work with you on trades and new cars, as well as our leasing programs. At Tom Peacock Cadillac, we strive to provide great options for all our customers. We look forward to assisting you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
by Tom Peacock Cadillac on 05/19/2025