Lone Star Chevrolet
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Customer Reviews of Lone Star Chevrolet
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2025 Equinox EV Purchase
by Bcsjeff on 07/30/2025
Esperanza was one of the top sales people I have ever worked with. No hype. Gave me a quote first time. Very competitive. Stood by it through the whole process. No running the gauntlet. A real pleasure.
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The following reviews are more than two years old. They are not included in the overall rating.
82 reviews
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Oil change and tire rotation
by nehulett on 10/12/2016updated 10/24/2016My appointment for an oil change and tire rotation on my 2016 chevy tahoe was at 12:30 PM on a Thursday and it was almost 3 PM before I got out of the dealership. If I would have known it would took that long with an appointment, I would… have waited and just went back on Saturday when the service department opens like I normally do. I have never waited that long before for this type of service. I really don't understand the benefit of making an appointment when you seem to be placed in the same queue as others that didn't make an appointment.Guillermo
by Grod7777 on 08/31/2016updated 09/12/2016Experience was excellent. Mike Sanchez was very helpful and understanding about the problemsGreat service. Great experience.
by bhillman1953 on 09/06/2016Our salesman, Mr. Harry Doggett, was polite, courteous and gave us the best deal possible. The only complaint I have is the entire deal from start to finish took over 3 hours and that is way too long in my opinion. Overall a pleasant car… buying experience, but way too long.Thanks so much for this excellent review! We are thrilled to meet your high standards. We look forward to working with you again! -Your Lone Star Chevrolet Team
GREAT STAFF !!!!
by BIGBOY134 on 07/20/2016updated 08/03/2016Really friendly people and great service !!! Always helpful and the waiting area is nice. They have a great staff !great service
by quincey16 on 07/20/2016Andy was very patient with us. He was not overly aggressive like some car salesmen. We didn't feel rushed or pressured in any way.great
by bear2000 on 05/13/2016updated 05/25/2016I got my car at lone star had it serviced there always also my other car and this dealership has always been the best.............I have refer.family and friend and they have also been very happy with their buy. i will keep bring my car… there serviceman VAL and salesman Pedro ThanksSuper Grate Service
by Romeu67 on 05/20/2016Fantastic service advisor, all the work on time, return my SUV with a complementary car wash and all working properly. Thanks to Mike SanchezGreat purchase!!!
by SMarshall74 on 05/13/2016Our experience was flawless - from beginning to end. We were so impressed because everything was handled professionally and the quickest we have ever seen with no hassle and no haggling. We were totally in awe at how smooth everything… went. Our salesman, Jr. Robert Jones, was superb with his expertise and knowledge in helping us get what we wanted. We will definitely be telling others about our wonderful experience.Lone Star Chevrolet Purchase
by JET1952 on 05/02/2016I recently purchased a new vehicle from Lone Star Chevrolet. My contact at the dealership was Bob Wills, Internet Sales Manager. The entire process was straight-forward and very much to my liking. Like most people, I did my research before… hand so I knew which options I wanted and I had a good idea what I should be paying based on the input from other buyers. I initially contacted several dealerships by email asking for a drive-out price on a vehicle with a specific set of options. When I sent my request to Bob, he responded back quickly and presented me with a drive-out price. There was no "what are you willing to pay?", "let me go talk with my manager" or "how much can you afford monthly?" talk. Just a simple MSRP minus dealer discounts, incentives and rebates. Easy to read and compare against other quotes I had received. There were no hidden costs or fees and no pressure like "that price is only good if you buy today". Once we agreed on the final price, it was turned over to Reggie, one of their Finance Managers. He was very courteous and professional. The entire financing procedure took less than 30 minutes and only because you have to sign a lot of paper work and Reggie did an excellent job of explaining what each form was and why it needed to be signed. I've bought a lot of vehicles and this was probably the quickest, most straight-forward and professional sales and financing combinations I've dealt with. If you want to be treated fairly and with respect, I'd highly recommend you contact Bob Wills in Sales and request Reggie in Financing. You'll be glad you did.Terrible service. Disgusted customer
by Aecerda1 on 04/12/2016updated 04/25/2016Do not recommend this place for any services! First I waited 15 mins before being asked for help then I waited an hour and a half, for an appointment which took me weeks to make. When I went to go ask how much longer my vehicle would be I… was told I was next. When I asked why hasn't anything been done after an hour and a half I was told because there is a new system in place. I then asked for my vehicle back because I had things to do than sit at a dealership for hours just for an oil change and tire rotation. The service person helping apologized and said I could return anytime WITHOUT an appointment and wouldn't have to wait as long. When my husband took the vehicle back later in the week he then wait TWO hours just for a simple oil change and tire rotation. No service analysis was done on my vehicle but then the only thing the mechanics said was that the key to all the master lock lug nuts was gone and tried to give us a quote, when I believe and know this dealership lost it because this is THE ONLY PLACE I BRING MY VEHICLE TO. Needless to say I am overly disappointed and disgusted by the service all around. Once my service warranty is finished with this place I will NEVER return or EVER recommend anyone to such a headache!Great service great staff and clean lobby
by Astavinoha85 on 04/15/2016The staff had a great attitude they were very sweet. Not only did I get what I came for but also a free car wash! The lobby was spacious free popcorn and water!Great Customer Service
by Jeeniferirg on 04/05/2016Great buying experience! From start to finish they were upfront and honest with accommodating my needs and helped me choose the best vehicle.Great Sales and Service Facilities
by SalesnServ on 04/04/2016My wife and I purchased a 2003 Sportside Silverado Pickup from Lone Star Chevrolet in July of 2003. This dealership has taken excellent care of us and the truck all the way from the beginning. Any time we receive a follow-up for anything… (sales or service), we know that in every contact there is a genuine interest in our 100% satisfaction all the way from service contracts for our protection to servicing the maintenance items of our vehicles. Matter of fact, we also bought a new Impala LTZ2 because of the way we have been treated over the years. We can say we have always been completely satisfied and will highly recommend Lone Star Chevrolet to anyone for any kind of vehicle needs - new, used, service, parts, etc.New Sliverado LT 2015
by Marlene25 on 10/27/2015I purchase a Silver Silverado on Saturday, October 24, 2015 at Lone Star Dealship. My salesperson Jeff McMillan was professional and the best. It got me the best deal and I traded in a Malibu. I highly recommend this gentleman.Great Dealership with low price and good saless peopl
by cecilperry on 09/08/2015I just purchased a new Silverado pickup from them. I tried to buy another GMC from Beck & Masten but Lone Star was $5,000 without any work. My sales rep AJ Metzger gave me a great deal and even a good trade-in on my old GMC without even… looking at the truck. The place in beautiful inside and service department is up to date. I also received 3 followup calls to make sure i was satisfied. Thats never happened to me before. Even the finance deal went well. They don't try to over price the extended warranty or any other after market things or add any surprise to the finance agreement like many places I have been. If your buying a GMC product go by and I think you will be surprised.Excellent sales personnel
by jesusramirez on 06/18/2015Very excellent personnel. Love it and will highly recommend it, Very motivated sales staff. Facilities very family friendly.2015 Chevrolet Silverado LT
by Felipedsm on 02/12/2015This is by far the best experience I ever had! The real price it is actually the price you get. I bought 2015 Chevrolet Silverado LT great and fast process all the way to financing. I had a problem with my windshield the second day,… a small rock hit and cracked my windshield, I took it to the service department and had a great experience as well Mr. Van replaced the windshield free of charge I will recommend this dealer 100%Great dealership
by Steveq63 on 01/10/2015Best car buying experience I have ever had. George Avila , Chris Conner and Johnny Smith are the best. Keep up the good work! These guys are why Lone Star Chevrolet is #1.Five-Star Service Center
by RAMcBride on 12/24/2014The service team at Lone Star Chevrolet is the best in Houston. From the time you pull into the service bay it is really a no-hassle atmosphere. They take care of you almost as good as they take care of your car. Thanks Lone Star… ChevroletCustomer Service
by Cat_Perez on 12/07/2014i brought my 2003 Chevy Tahoe, to my dealership, which is lonestar Chevrolet on 290 & Eldridge, in houston tx. for transmission fluid and filter change, my service advisers were off that day, Van, & Duffy. my service adviser was # 1693… Daniel Hernandez great gentleman not only did he ex-plane to me what needed to be done to my vehicle but he help me use a competitor coupon as well, thanks great job, pass it on .coil siting
by willeyds on 12/03/2014took 2009 Traverse in for what thought was transmission slipping before wife was to take on trip for Thanksgiving, computer diagnosed bad coil on a spark plug. Replaced coil under extended warranty and had PM service on transmission since… previous owner had not completed. Wife experienced same symptoms on trip and took vehicle into chevy dealership in Bastrop with same diagnosis on evidently a different coil this time. Paid another extended warranty copay 10 days later, mileage 86K.
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Tahoe
Chevrolet Trax
About our dealership
Thanks for this excellent review! -Your Lone Star Chevrolet Team
by bmwofchatt on 06/23/2017