Lone Star Chevrolet
Customer Reviews of Lone Star Chevrolet
George Castillo is the Best Salesman!! #1
byon 04/11/2024
George is an incredible person and salesperson! He cares about his customers very much!! I highly recommend George if you are ever looking for a new Chevrolet or any pre-owned vehicle!! Also, Rancon in finance was very helpful and will definitely help you find the right finance options for your new vehicle!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Worst dealership in Houston!
byon 09/08/2017
Horrible experience, worst dealership I have been to. Didn't honor the deal, screwed me over, didn't realize till I got home. Do not buy a car from lone star!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Oil Change
byon 09/06/2017
the entire process was completed in 30 min. extremely satisfied
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 04/16/2017
It's always pleasant walking into the dealership. Everyone is so helpful from the time you drive into the service driveways until your seated in the guest waiting area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
As good as it gets!
byon 03/29/2017
I initially contacted Lone Star Chevrolet through the Cars.com app and was hooked up with Kelvin Brown in Internet Sales. Kelvin did a great job communicating with me via email, text, and phone call, answering all my questions, providing additional photos, and keeping me up-to-date on the current status of my vehicle. He was able to provide me a very clear and competitive price for the vehicle and this price was upheld once I actually arrived as the dealership. The folks at Lone Star were exceptionally friendly all-around and made my purchase experience go very smoothly. I had feared getting into a long-winded runaround with the Finance and Insurance associate, but they were actually very understanding of my buying needs and did not create any stressful hurdles in the purchasing process. This was my first time buying a new vehicle on my own. I've heard so many nightmare stories about car dealerships, but Lone Star Chevrolet truly made the process about as fast and painless as possible. I would highly recommend them to anyone looking to buy a car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
DISHONEST
byon 03/09/2017
So today I take my 2014 Silverado to Lone Star Chevrolet for an oil change and inspection. I called ahead and was told to bring it to the express lane which I did. After waiting 20 minutes on the service drive with four others customers wondering where everybody was finally a service writer appeared. ONE. When it came my turn I asked the price for an oil change. I was told $49.00 and I was assured that my tire pressures and all fluids would be checked. Well, upon check out my bill was $7.20 higher than quoted. I was told that there are "other" fees that are added to the oil change. Needless to say I got my $7.20 back before I left. I've not been done that way at a large new car dealership before. It's far from honest. While waiting for my truck to be finished I walked their inventory and picked out a new truck. I would have traded it today If I had been treated honestly. I will NOT be back AND...I'll warn as many people as possible. After I left I noticed that each of my tires had a different tire pressure AND my other fluids were NOT checked and are in fact low. I called back and mentioned that my air pressures were way off. The lady I spoke to (in service) said "that's strange" and no offer was made to correct the problem. Bottom line? They tried to over charge me, did not perform the work and couldn't care less. I can't even imagine buying a new vehicle there! WOW! That's about it. I just wanted to warn other hard working Americans about LONE STAR CHEVROLET
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Service
byon 01/03/2017
The experience was made painless by Van Hall, an excellent service writer. He handled all of my needs and completed all my service needs in a timely and pleasant manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Equinox experience
byon 12/21/2016
My experience with the salesperson Orben Reed was impeccable such an amazing person fully knowledgeable concerning customer satisfaction and Chevrolet by far my best ever car purchase keep up the good work have told everyone I know about my experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
recall work
byon 12/13/2016
The customer service here is great. When I go and get my car serviced I am usually there less then an hour. They are fast and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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byon 11/12/2016
They were really nice, and of course willing to put you in that new car, but the finance person rushed me through the process, trying to cover over the fact that he was screwing me. I was shown a few options of payments available, I told him I would pay this price he showed me, but I don't want extended waranties...he made a fake call to someone and then made it out like he could give me the extended waranties for cheaper, because of some promotion.......FALSE....he had already added them in and then just lowered it a little to make me think I was getting extra for cheaper......over $2970.00 for extended waranty...$750 for gap insurance...$200.00 for ding insurance..$200.00 .keycare insurance....all of which he said was included....Like it came with the car....FALSE.....will never go to them again, or recommend anyone to them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change and tire rotation
byon 10/12/2016
My appointment for an oil change and tire rotation on my 2016 chevy tahoe was at 12:30 PM on a Thursday and it was almost 3 PM before I got out of the dealership. If I would have known it would took that long with an appointment, I would have waited and just went back on Saturday when the service department opens like I normally do. I have never waited that long before for this type of service. I really don't understand the benefit of making an appointment when you seem to be placed in the same queue as others that didn't make an appointment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service. Great experience.
byon 09/06/2016
Our salesman, Mr. Harry Doggett, was polite, courteous and gave us the best deal possible. The only complaint I have is the entire deal from start to finish took over 3 hours and that is way too long in my opinion. Overall a pleasant car buying experience, but way too long.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Guillermo
byon 08/31/2016
Experience was excellent. Mike Sanchez was very helpful and understanding about the problems
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GREAT STAFF !!!!
byon 07/20/2016
Really friendly people and great service !!! Always helpful and the waiting area is nice. They have a great staff !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great service
byon 07/20/2016
Andy was very patient with us. He was not overly aggressive like some car salesmen. We didn't feel rushed or pressured in any way.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Super Grate Service
byon 05/20/2016
Fantastic service advisor, all the work on time, return my SUV with a complementary car wash and all working properly. Thanks to Mike Sanchez
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great purchase!!!
byon 05/13/2016
Our experience was flawless - from beginning to end. We were so impressed because everything was handled professionally and the quickest we have ever seen with no hassle and no haggling. We were totally in awe at how smooth everything went. Our salesman, Jr. Robert Jones, was superb with his expertise and knowledge in helping us get what we wanted. We will definitely be telling others about our wonderful experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great
byon 05/13/2016
I got my car at lone star had it serviced there always also my other car and this dealership has always been the best.............I have refer.family and friend and they have also been very happy with their buy. i will keep bring my car there serviceman VAL and salesman Pedro Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lone Star Chevrolet Purchase
byon 05/02/2016
I recently purchased a new vehicle from Lone Star Chevrolet. My contact at the dealership was Bob Wills, Internet Sales Manager. The entire process was straight-forward and very much to my liking. Like most people, I did my research before hand so I knew which options I wanted and I had a good idea what I should be paying based on the input from other buyers. I initially contacted several dealerships by email asking for a drive-out price on a vehicle with a specific set of options. When I sent my request to Bob, he responded back quickly and presented me with a drive-out price. There was no "what are you willing to pay?", "let me go talk with my manager" or "how much can you afford monthly?" talk. Just a simple MSRP minus dealer discounts, incentives and rebates. Easy to read and compare against other quotes I had received. There were no hidden costs or fees and no pressure like "that price is only good if you buy today". Once we agreed on the final price, it was turned over to Reggie, one of their Finance Managers. He was very courteous and professional. The entire financing procedure took less than 30 minutes and only because you have to sign a lot of paper work and Reggie did an excellent job of explaining what each form was and why it needed to be signed. I've bought a lot of vehicles and this was probably the quickest, most straight-forward and professional sales and financing combinations I've dealt with. If you want to be treated fairly and with respect, I'd highly recommend you contact Bob Wills in Sales and request Reggie in Financing. You'll be glad you did.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service great staff and clean lobby
byon 04/15/2016
The staff had a great attitude they were very sweet. Not only did I get what I came for but also a free car wash! The lobby was spacious free popcorn and water!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Terrible service. Disgusted customer
byon 04/12/2016
Do not recommend this place for any services! First I waited 15 mins before being asked for help then I waited an hour and a half, for an appointment which took me weeks to make. When I went to go ask how much longer my vehicle would be I was told I was next. When I asked why hasn't anything been done after an hour and a half I was told because there is a new system in place. I then asked for my vehicle back because I had things to do than sit at a dealership for hours just for an oil change and tire rotation. The service person helping apologized and said I could return anytime WITHOUT an appointment and wouldn't have to wait as long. When my husband took the vehicle back later in the week he then wait TWO hours just for a simple oil change and tire rotation. No service analysis was done on my vehicle but then the only thing the mechanics said was that the key to all the master lock lug nuts was gone and tried to give us a quote, when I believe and know this dealership lost it because this is THE ONLY PLACE I BRING MY VEHICLE TO. Needless to say I am overly disappointed and disgusted by the service all around. Once my service warranty is finished with this place I will NEVER return or EVER recommend anyone to such a headache!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Great Customer Service
byon 04/05/2016
Great buying experience! From start to finish they were upfront and honest with accommodating my needs and helped me choose the best vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments