Jeff Haas Mazda
Customer Reviews of Jeff Haas Mazda
Review type:
Very good experience
Air Bag Recall
by Lori on 08/07/2020Friendly staff, rather quick service, & a detailed easy to understand report at the end.Lori, thank you for the feedback! We are happy to hear about your positive experience at Jeff Haas Mazda, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Jeff Haas Mazda Team
2018 Mazda 6
by Aljeau on 08/06/2020Service manager was courteous. I especially like the video explanation provided by the technician.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Jeff Haas Mazda Team
Car Alarm Kept Going Off Intermittently
by Robert on 08/05/2020Our service advisor explained everything well and fixed all our issues.We appreciate your kind words, Robert. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, The Jeff Haas Mazda Team
Kay
by Kay on 08/05/2020Polite and professional... so glad that your service garage is airconditioned for your mechanics.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Jeff Haas Mazda Team
Very slow to issue or non-responsive to refunds for extended warranties
by PJF on 07/24/2020I have emailed and called numerous times about the status of my refund for cancelling an extended warranty and have yet to receive a response after a month. Very unhappy when I owned a Mazda— especially service department trying to up… sell unneeded cars repairs. Buyer beware on this dealership.Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, The Jeff Haas Mazda Team
Good first Mazda experience
by Nicole on 07/20/2020Charles in sales was great to work with. Had some small issues with new car to clear up after purchase. He took care of issues in good time.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Jeff Haas Mazda Team
Jeff Haas Mazda
by Rebecca on 07/21/2020Jeff Haas offered a fair price (with amazing discounts) and made the purchasing process incredibly easy. Everyone was very friendly and helpful. The finance manager was informative, kind, and personable. I felt very comfortable with… everything.Rebecca, thank you for the feedback! We are happy to hear about your positive experience at Jeff Haas Mazda, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Jeff Haas Mazda Team
Mazda CX-5 Purchase
by Callum on 07/19/2020Good and helpful service. Any questions that I had were answered well.Thanks for the wonderful review of your recent visit to our dealership, Callum. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. All the best, The Jeff Haas Mazda Team
Great Dealership
by Lorene_1 on 07/17/2020Our car purchase went very smooth. Very knowledgeable sales personnel!We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Jeff Haas Mazda Team
Great service
by Suzana on 07/17/2020The whole process was smooth and pleasant. Stuff were friendly and helpful.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Jeff Haas Mazda Team
Pleased Customer
by Lois on 07/17/2020The people. Most were so very nice, informed, polite and caring. Dealership is clean. Good selection.We appreciate the kind words, Lois. We look forward to seeing you again in the future! Sincerely, The Jeff Haas Mazda Team
Happy Mazda Owner
by Diana on 07/17/2020The service by sales associate, Onyii. She was very helpful and listened to our needs and didn’t put any pressure on us.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Jeff Haas Mazda Team
2020 CX-5 AWD
by Jonathan on 07/17/2020Charles and the finance people were able to get me in a car that fit my needs. The delivery manager was helpful in showing the features of my CX-5. This was my second car purchased from you guys and couldn’t be more satisfied.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Jeff Haas Mazda Team
Car Buying Made Easy
by Sharonda on 07/16/2020Great service, access to loaner car until my vehicle arrived at dealershipThanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Jeff Haas Mazda Team
My first Mazda is amazing
by Raul on 07/16/2020I was cordially welcomed from the moment I walked in, then they assigned me Mr. Sutoyo who is a very professional and respectful person; great experience with him. Everything was perfect! Test drive, and paperwork was smooth, and I love the… new building. A 10/10 experience!Raul, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Jeff Haas Mazda Team
Great Buying Experience
by Exceptional Service on 01/25/2020Jeff Haas Mazda has earned every single positive review you will see. I had an exceptional experience two weeks ago when I bought a vehicle from them. Not going to lie, I was hesitant to visit a dealership after the endless amount of mixed… reviews I read for so many dealerships in the area. I even consider Carvana as a possibility, but the reason I am writing this review is because Jeff Haas Mazda made me change my mind. The process was really simple from beginning to end. I arrived at the place and my salesperson Kevin Cruz was ready to show me the vehicle I inquired about online. He was very prompt in answering my emails on days before to make sure I received the best service possible when visiting. After a short conversation we were ready to take the car for a spin. The vehicle had everything I wanted so I decided to move forward with the purchase onto the paperwork, financing, etc. Kevin was very professional and organized with all the papers I had to sign and review. The location is completely brand new so you will enjoy your time there even as you wait for the paperwork to be done. Kevin took care of everything, and in no time, I was already figuring out financing and some other details. Brian Le, the finance manager, was very patient and took the time to walk me over the options I had. Once again, the process was very efficient and straightforward, no hidden fees or anything like that. Later on I had a conversation with Joe Hamilton, The Auto Parts department manager. He will go over any further customizations you would like to add to your vehicle. Unlike other places where people could be pushing for sales, Joe simply took the time to explain every item on the list, and he left it completely up to me to choose the options I was interested in, if any. Soon enough, I was walking out of the dealership having signed on a great deal on a used vehicle. A week later, I came by the dealership to pick up my vehicle. The car had been detailed and was ready to go when I arrived. I have to say that I am very satisfied with my experience at Jeff Haas Mazda. Each person involved in the process was outwardly focus which means that they were there for me, no doubt. Thank you!Thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. We would like to congratulate you on your new car! We are very glad to hear that your experiences with it have been very positive. It was great doing business with you. We hope to see you again! Sincerely, The Jeff Haas Mazda Team
Mazda Customer Experience
by Fernando on 06/07/2019updated 06/14/2019In general the service was fast enough.We appreciate the kind words, Fernando. We look forward to seeing you again in the future! Sincerely, The Jeff Haas Mazda Team
Friendly, efficient and competent
by John on 06/06/2019updated 06/13/2019I always receive a friendly personal touch in my interactions with the service staff. The ability to schedule a service appointment makes my life easier.John, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Jeff Haas Mazda. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Jeff Haas Mazda Team
Excellent
by Rafferty on 06/05/2019updated 06/13/2019Nice people, professional, and although we need a lot of maintenance on our vehicle I did not feel pushed,,Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The Jeff Haas Mazda Team
Ray and Kourtney go above and beyond!
by Eliza on 06/12/2019Ray and Kourtney are always so great to work with. They were able to help me better understand my lease for the new car and answer all of my questions. This is the 3rd car I have worked with these 2 men in and always recommend going to Jeff… Haas and request Ray for Sales and Kourtney for financing to all my friends and family. They go above and beyond and have set expectations very high for my experience with Jeff Haas. Thanks for having such great employees!Thank you for providing us with feedback regarding your recent visit, Eliza! Our team works hard to keep our customers coming back to Jeff Haas Mazda and it’s great to hear of your continued business. Ray and Kourtney are wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have them on our team. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon and hope that you enjoy your new vehicle! Regards, Jeff Haas Mazda Team
Great Service
by Giuliana on 06/04/2019updated 06/10/2019The honesty of the agent who helped me and indicated which services my car really needed and which were "good to have". Usually, agents declare all is needed and don't differentiate. I was extremely pleased with herIt's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Jeff Haas Mazda, we value our customers and we look forward to seeing you on your next visit. Best, The Jeff Haas Mazda Team
Thank you, Edgar, for your kind words! We're thrilled to hear that Cesar was able to assist you quickly at Jeff Haas Mazda. We appreciate your feedback and hope to see you again soon! Sincerely, The Jeff Haas Mazda Team
by Jeff Haas Mazda on 08/20/2024