Jeff Haas Mazda
Customer Reviews of Jeff Haas Mazda
Review type:
Very good experience
Outstanding Experience
by Andy on 03/26/2022Great buying experience. Kenneth Page was truly outstanding . Customer oriented and responsive. Attentive to our needs at all time. The best sales representative I've worked with and this is my 4th Mazda. Rest of experience also great .… From finance to delivery all really great people.Andy, it was a pleasure to read about your fourth car-buying experience at Jeff Haas Mazda. Congratulations on your vehicle! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know Kenneth provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, The Jeff Haas Mazda Team
You have my business
by Arissa on 02/28/2022Charles is the MVP andJulie was amazing as well! From start to finish Charles was helping me out along the way and I appreciate it. It took longer than expected, but it all came together. I'll be reccomending all my friends and family to… your dealership!We cannot thank you enough for your wonderful review of Jeff Haas Mazda and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Jeff Haas Mazda Team
Kenneth Page is the man!
by Corrie Brauer on 02/05/2022Quick, easy and enjoyable experience helping Mom find a car she loves. Kenneth Page was a pleasure to deal with and took the time to research all available options with her in order to make the best decision for her. She purchased a… beautiful Mazda CX-5. The entire staff is friendly and helpful throughout the entire process. Highly recommend Kenneth at Jeff Haas Mazda.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Jeff Haas Mazda Team
Phenomenal sales and experience
by Susan on 02/05/2022Kenneth Page was phenomenal to work with. Explained everything, very patient and kind. Finance, warranty and used car manager on my trade in were great to work with. Would definitely refer to Jeff Hass Mazda and Kenneth.Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Jeff Haas Mazda Team
Very bad customer service
by Huy on 11/05/2021There are reasons this dealer as a 1.5 star. I am a former customer, with a new CX5-2016. This review is about their customer service and car quality. * Car quality: it was good. Until I got a bad refill for my tank at a dishonest Shell… gas station. I always do Premium btw. Engine light came on and even though I bought their premium warranty, it won't cover this incident. A diagnosis at the deal costs you $160 no matter what. 3 places gave out 3 different reasons for the engine light. This is hard to debate which one is correct. I decided to get rid of my Mazda around Aug, Sep 2021 mainly because of how the customer service dealt with me. * Customer service: I am not discouraging you away from this dealership. I am informing you about how they are dealing with things, so you know who you are dealing with. 5 years ago, I was sold a premium vehicle protection package with a promise that I will get a 50% back if no claim were filed during the first 5 years. I signed everything, went home, reviewed everything and didn’t know how I could get this money in case I’m eligible. I shoot an email to one of the financing advisor who helped me at the time (Aaron Fuller) about everything in the deals to confirm with one question on how to get that 50% back. He replied simply the same day: “Looks good. No worries”. I moved on. WHO IN THE WORLD KNOW between the 20 minutes when they informed the deals until you signed it, you MUST inquire for a physical certificate? I didn’t know. But I asked. Fast forward to 6/1/2021. I went back to Mazda to claim the 50% back but 3 other financing advisors (which no need to be named since they were just trying to help) told me it was a no go, I don’t have a certificate. The issue is, they said they helped, but they don’t tell you anything. I followed up with them since Jun, to Aug, to Sep, to Oct. And ONLY when I asked, they said it was a no go. They didn’t even bother to inform you. JEFF HAAS. Listen to this carefully, apply ONLY common sense. I have provided the proof that I did NOT know about the certificate. I was not provided one in my package. Who in the world know? Your financing advisor. Which he did refused to answer my question. I had the proof. This is the issue on your end. You are using your mistake against me. This was not my mistake that I don’t have the certificate. You can easily look into my folder, look at my proof but you decided it would be easier to just ignore it. You have the power. Of course you do. Go ahead and keep that $750. I understand that for now, I can’t claim it back. I’m letting that money go. It was very unfortunate that I referred 3 families there with at least 4 cars from your dealership. I can promise I will try my best to explain to any one that I know about your dealership with details. NEW BUYERS. They don’t do this deal any more, BUT, this is not about the deals, this is about how they are handling the relationship with customers. Be honest, after you signed, you’re done. They would move on to the next sheep. It’s kinda pointless to keep hanging on to you. One customer is not important. If you don’t like them, they don’t care. Go ahead and go. You should arm yourself with proper knowledge on how they dealing with things. Require absolute proof, don’t sign earlier. May be go home and think about it. I’m not telling you to get far from them. I’m telling you to know EXACTLY what you’re getting yourself into.We acknowledge your review and are currently looking into the events you’ve detailed.
Outstanding customer service
by Willie Sworn on 09/28/2021My service advisor Cynthia was very detailed about what was needed for my car. And they supplied me with a loaner car which was not expected. Thanks, Linda SwornWillie, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, The Jeff Haas Mazda Team
Happy Customer
by Kimberly Marino on 09/26/2021I am always happy with the service I receive at Jeff Haas Mazda! Always friendly and helpful and they provide top notch service!It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, The Jeff Haas Mazda Team
Excellent service
by Clgood on 09/25/2021The sales and service people are always friendly and courteous. I never have any issues when I need to come to the dealership for whatever reason. I also still get reminders and greetings from the sales person that sold me the car, which I… think is nice.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again in the future. Sincerely, The Jeff Haas Mazda Team
Excellent Service As Always
by Richard Queen on 09/22/2021Excellent job as usual. I have dealt with all the service reps and have had great care. Allan is there primary rep I deal with. It feels great to know that I can relax knowing that Allan makes sure I am very well taken care of without… worry!Richard, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Jeff Haas Mazda Team
Easy process
by Happy Mazda owner on 09/21/2021Easy process, they didn’t add a bunch of dealer addendums to inflate price, got us in and out in expedient manner, very positive experience.Thank you for this amazing review! We really appreciate your business. Sincerely, The Jeff Haas Mazda Team
Excellent and efficient service
by Elisa on 09/21/2021The service team are always efficient and the technicians are very detailed and high-tech by sendIng a video during the service of maintenance updates. The waiting are is very nice with pull out desks to work from and thoughtful amenities… such as flavored coffee and chilled bottle water.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Jeff Haas Mazda Team
Good service
by Weikel Englefield on 09/11/2021Friendly service and good communication throughput.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Jeff Haas Mazda Team
Jeff Haas Mazda is the Best!!!
by BZY63 on 09/09/2021My service advisor always keeps me informed of the status of my car and/or any additional work needed. Waiting is made easier in the very comfortable customer waiting areas. Always great service.Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Jeff Haas Mazda Team
Kenneth Page
by Brian and Brandy on 08/28/2021Normally going to the dealership is stressful for most when buying a car because it just takes forever. Our experience today was much different. Kenneth was ready for us when we arrived and was very knowledgeable about the awesome Mazda6… Carbon Edition. The finance lady, Danyel, was also ready and very thorough with her part of the process. The accessories lady Younghi was also kind and made sure I understood the life warranty on my tent job. I love my new car and the experience made it an even more exciting day! Thank you Kenneth, Danyel, and Younghi!!!!Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Jeff Haas Mazda Team
Kenneth P. Page
by Bolden on 08/14/2021He was very helpful, personable, and swift in his service. He new the ins and outs of the car and had me out of there in no time! I recommend going to see him at the Katy Fwy location!Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Jeff Haas Mazda Team
Great car buying experience! Excellent customer service by Matthew!
by Happy Customer on 08/13/2021My salesperson Matthew was the best salesperson I ever dealt with while buying a car. He was concerned that we receive exactly what we wanted, was incredibly helpful, told us everything we needed to know about our purchase, worked around… our schedule and made my wife and I feel completely comfortable purchasing a Mazda CX-5. The Customer Relations Manager Julie was very helpful explaining how all the technology works inside the car and answered all our concerns. If you’re looking to purchase a Mazda, Jeff Haas Mazda is the only car dealership to go to, when you get there ask for Matthew M , the best salesperson ever!Thank you, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, The Jeff Haas Mazda Team
Excellent experience!
by Angie Z on 08/01/2021I just purchased a new CX-5 from Jeff Haas Mazda and it was truly the best sales experience I've ever had. Kenneth Page was my salesperson and he was extremely knowledgeable and made the purchase process very easy. While the dealership was… very busy, Kenneth did not make me feel rushed nor pressured me to buy, which gave me the time that I needed to be 100% confident in my decision. I also want to give Julie Grimm, the Delivery Specialist, a shout-out...she did a great job explaining all of my new vehicle's many outstanding features and patiently answered all of my questions. I am very happy with my new vehicle thanks to Kenneth, Julie, and all of my new friends at Jeff Haas Mazda!Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Jeff Haas Mazda Team
Very satisfied
by Elizabeth on 07/24/2021I was very satisfied with the work I had done. They did it in a timely manner.Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Jeff Haas Mazda Team
Top Car Buying Experience
by Cameron on 07/26/2021I had one of the best experiences of buying a car with Kenneth Page. He was professional, courteous, and knowledgeable. The other team members I had the pleasure of working with, were also fantastic. Kenneth and the team took a process… that I expected to be stressful, and made it enjoyable and stress-free. I appreciated the simple and straightforward process of no surprise price increases and no haggling.We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Jeff Haas Mazda Team
KP… the Kar King
by Stephanie on 07/24/2021Mr. Kenneth Page was an honest and trustworthy sales consultant. His patience and personality with our questions and concerns were answered with integrity. We highly recommend him to future customers.We cannot thank you enough for your wonderful review of Jeff Haas Mazda and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Jeff Haas Mazda Team
Only Mazda....vroom
by Linda Chunn on 07/22/2021This dealership is awesome. I love my vehicle. The service here has been wonderful and I look forward to going to Jeff Haas whenever service is needed. I have recently spoken to a sales person about getting a new vehicle. He was very… helpful and did not try to force a sale. The facility is very nice. Clean and bright and quiet.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Jeff Haas Mazda Team
Thank you, Edgar, for your kind words! We're thrilled to hear that Cesar was able to assist you quickly at Jeff Haas Mazda. We appreciate your feedback and hope to see you again soon! Sincerely, The Jeff Haas Mazda Team
by Jeff Haas Mazda on 08/20/2024