Customer Reviews of Fredy Kia
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Buying a new car after 20yrs it was so smooth and a great experience loved
by MWynne on 07/15/2025
updated 07/21/2025
The service was great, and fast, and financially department was very patient and understanding
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76 reviews
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Great service.
by Marine1 on 10/08/2024Total customer service in the HUMAN way!Love my choice and my Kia
by Coach Steele on 10/04/2024Very professional service and the service center was great!Keeps my Sportage Blue running like New!
by Kimberly on 10/04/2024In and out. Explained the multi-point inspection and what’s recommended next.Exceptional Customer Service
by S Cervantes Pacheco on 10/04/2024Patricia in the Service Department was so professional. She explained everything so that I could understand. She was very kind and patient. I am so appreciative of her work ethic.Kia, Kia, Kia!
by Ann on 09/27/2024The salesman are all great. Warm friendly and helpful.Kia is it
by Amanda Preston on 09/26/2024The customer service was great and the service was fast. I love it here.Very friendly and professional
by Amir Saad on 09/28/2024Very friendly and professionalService Top Notch
by Joyce on 09/19/2024updated 09/26/2024We have bought 6 cars from Fredy Kia and the staff in the Service Dept have helped us take care of our vehicles. Always professional and go above and beyond to make sure we get the best deal. We have been with Fredy Kia so long, everyone… feels like family. Thank you for all you do.Still going strong
by Sindo on 09/15/2024Good experience, friendly staff. Showing its age, the facility could use some revamping. But still solid and going strong.This place is a SCAM
by Wizdom on 09/12/2024This place is a SCAM. They do NOT sell good cars nor do they communicate with you after you've gotten a LEMON car from their pathetic dealership. The sales man who SCAMMED ME is no longer working there nor is his [non-permissible content… removed] friend. These people are rude and only cares about money. But God don't play about ME...so get ready for your karma. I HATE THIS COMPANY WITH A PASSION.Great Treatment from Rafael
by Joanna Sifuentes on 05/18/2024Rafael was phenomenal. From start to finish the entire Client experience was nothing but top-tier customer service. He was timely, efficient, punctual, kind, and very direct and what I was looking for. Without him, I don't believe the… process would have been a smooth as it had been. Even when I had returned due to a tire replacement, he had given me advice on what would be more economical as well as affordable in my situation. Props to her. Give him a raise.Run away do not shop here
by Pjay on 11/27/2023Was sold a 2021 car they didn't bother checking before selling to me with an engine full of sludge ! After only 6k miles from the time I bought it I need a new engine when it's only a few years old and I've barely put miles on it ! Spent 45… minutes on hold, getting hung up on and countless transfers before I finally got a manager on the phone saying there's nothing they can do about it and even heard him in the background mocking me with fellow coworkers. Manager said he would call me back but I'm not going to hold my breath as I had to wait 45 mins to get him on the phone in the first place for him just to shrug his shoulders at me . I will be contacting Kia corporate,bbb, and Texas dmv enforcement division to launch complaints and currently talking with a lawyer to see what other avenues I can take to remedy the situation.Muy feliz con mi carrito gracias Fredy Kia
by Judith on 09/22/2023Pues primero que nada súper recomiendo Fredy kia son muy amables....Yo muy feliz con mi carrito enserio muchas gracias Judith por ayudarnos en el proceso se Porto súper amable con nosotros estoy súper contenta con el carro
The following reviews are more than two years old. They are not included in the overall rating.
102 reviews
Regret
by Queen B on 01/25/2023This place is Horrible!!! Our son got a car from them last year in November and oh how we wished he didn’t. The car is already going to [non-permissible content removed]. We have had several things done to this car and it’s still NOT!!! Up… to par at this point we don’t even know if it will pass inspection. This car was over priced and what we consider a rip off.And what the hell is this premium package for a waste and an add on for extra money. You can’t use it to fix the car There were angry customers there with issues already which should have been a red flag. Not to mention the salesman wasn’t too much help and also hit a pole with the car there bringing it to us to test drive then lied about it and wanted to step outside to speak with my husband stating please don’t say anything he didn’t want to loose his job. At this point we were exhausted and my son test drove and of course it drove well. However now it’s trash. We wished we never came to this place but it was our mistake never again and I wouldn’t advise anyone to go. People work way to hard for their money to get treated thus way. They should really close down.Great Service
by Cory on 11/15/2022updated 11/21/2022Even though we live an hour away, we called as they had the car in stock that we were looking for. Robert was very knowledgeable and professional, helped us on the phone and decided to make the drive to test drive. Everyone we came in… contact with was friendly. Read negative reviews, but only experienced top notch service for my visit. Left happy and with a brand new car. Thanks again for easy and painless process.Avoid - False Advertisement
by Jake on 07/05/2022Watch out for the dealership! The internet prices are not correct. I worked with them two different times throughout the day. The test drive went well. When I was ready to purchase the vehicle, they added a $4,000 non-negotiable… protection package. This package is not listed on their website and they did not mention it until I was ready to purchase the vehicle. They told me that their internet pricing was purposefully listed below book value. Completely wasted my time. I would avoid dealing with this place.Worst Experience Ever
by Ricolynn1975 on 03/07/2022I would never recommend KIA Used or other wise to anyone. I purchased a used car from Fredy Used car lot and spent the whole day trying to get financing. My credit to say the least was not the best. I was told at the end of the day that… they were able to get me approved for 1 vehicle on the lot, yes just 1 and it was a 2015 Kia Sportage. I test drove the vehicle and decided to purchase it. The vehicle had over 170,000 miles. The passenger side window did not work and it had a small fender bender on the driver side. I put $1000 downpayment even though the advertisement on the building said no more then $500 down so false advertisement. I had the car about 2 weeks and started smelling a smell.of burning oil. I called the car lot and was told to take the vehicle in but when I did the person I was specifically dealing with was not available so I was given the run around. I decided to go ahead and have the oil changed to cover my own basis. Keep in mind I purchased the vehicle towards the end of November and did the oil change in December. I continued to smell oil burning and by Feb the car was knocking and not drivable. When I contacted Fredy Kia I was told there was nothing they could do to help me. So now I am without a vehicle and out $1000 and no resolution in sight. I have had to result to Uber and Lyft to get to work.AVOID! AVOID! AVOID!
by Stacia Davis on 12/24/2021AVOID THIS PLACE COMPLETELY!! We were lied to from day one. I made it clear that we would be driving over an hour to get there and it needed to be an immediate purchase, just to show up and there be none; after being told there were 4… Fortes on the lot. Continued trying to work with them to be given the same run around. Approved for a car that wasnt even on the lot, told a price that was $7,000 less than what it actually was. Left after finding all this out and informed James that we would no longer be working with this dealership and take our business elsewhere. That however, wasnt clear enough that we did not want to work with them and were contacted the rest day. After informing them yet again that we were not working with them and dissatisfied, a few choice words (including being called "lowlifes") were exchanged and we were threatened by an employee. After trying to get ahold of the manager, Ammar for a few hours he finally answered, all he cared about was talking about the car we walked out on and threatening that we would not get approved anywhere else. Went 15 minutes down the road to Gay Kia, got approved immediately and left same day with the car we were promised from the beginning. Dont waste your time at all and just go straight to gay kia.My first vehicle!
by Kaylyn Ivette on 11/01/2021Decided to come to Kia dealership and was met with great service. Everything happened so smooth and fast! So glad that I met my goal for the end of this year[non-permissible content removed]
by tracey on 10/10/2021Online staff lied about vehicle being on lot and acted like it sold just 30 minutes before I got there. Had back up vehicle also that supposedly was on lot and it was being driven by someone who was getting service done. Then told not… sure when back up vehicle would be back on lot. Waste of time. Lied to and brought to dealership so Debbie who works on online services could get paid for a customer to walk in dealership. Worst experience ever! Will tell my friends and family to avoid Fredy Kia at all costs!They lied.
by Am on 07/27/2021Recently bought a new automobile. Told them multiple times I wanted tint on new auto. Said not an issue, get the car and now tells me I can't get it because they didn't charge me in the price. I don't appreciate being lied too. This is my… 2nd auto and will be my last. All my family drive kia but may not after I tell them about this.
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About our dealership
Welcome to the Fredy Kia website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Kia car, truck, or SUV you will find it here. We have helped many customers from Houston, Baytown, Conroe, Deer Park, Friendswood, Channel View, League City, Clear Lake, Missouri City, Pearland, Rosenberg, Sugar Land, Texas City, Alvin, Galveston, Lake Jackson, La Porte and Spring find the Kia of their dreams!
We know that prospective customers are extremely well educated when researching their next vehicle. Fredy Kia has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
As a premier Texas Kia dealer, we have a huge selection of new and used vehicles from which to choose. Fredy Kia online and offline customers enjoy vehicle specials every day.
What sets us apart
#1 Volume Kia Dealer in Southwest Region
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish