Chastang Ford
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Customer Reviews of Chastang Ford
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The following reviews are more than two years old. They are not included in the overall rating.
35 reviews
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Auto Purchase
by mikejwd on 07/28/2015updated 08/06/2015Purchased Ford E350 XLT Passenger Van. Our Sales person Stephen has a great attitude that helped us to make up our minds to purchase from this dealership. Great Staff. Everyone was very helpful. Looking forward to making more purchases in… the future. ThanksTop Notch
by okrell on 07/27/2015I visited several dealerships of all three major makes looking for a three-quarter ton truck. Chastang Ford was the most relaxed and the friendliest. The atmosphere seemed almost like I was coming in after hours to a friend's dealership… and hanging out. For example, the first time I went to Chastang Ford, on a Saturday, as I waited a couple minutes for a sales rep to come available, one of the guys, I believe a service tech (whose name I can't remember), struck up a friendly conversation with me. My salesman, Mike Nowak, the manager, Mike, and the finance guy, Randy, all treated me with respect without being obsequious, were professional without being stilted, and conducted business as trustworthy adults, a rare combination among the dealerships I visited. The experience I had was pleasant and unexpected. It could not have been better. I would definitely recommend Chastang Ford to anyone looking to buy a vehicle.Great experience
by Bigred90gt on 07/16/2015Val is a phenomenal service writer. He went out of his way to ensure I was completely satisfied withy experience at Chastang Ford. 👍👍 Give this man a raise!!!'EXCELLENT SERVICE
by Kimmy3325 on 07/04/2015Ray was the most helpful service rep I have encountered at any of the Ford dealerships. I chose Chastang Ford, even though they are on the other side of town, because when I visited my neighborhood Ford dealer, AC Collins Ford, the rep… seemed to be in a hurry and said that they do not schedule service times, rather, I have to bring my F 150 in and wait to have it serviced. Chastang was the only dealership which had an online scheduling feature on their site which allowed me to schedule an appointment on the same day, and have my F 150 serviced on time and finished within an hour. Excellent service. Ray was conscientious and professional, even with small details such as driving our 2014 F150 truck which is only 7 months old (nearly brand new) out of the service bay, rather than have the service technician driving it out of the bay and risk getting oil and grease on the tan colored seats, etc. This was outstanding service, with excellent thought for the comfort and care of the customer.Excellent service department
by JPFerguson on 07/01/2015came in for a 7:15am service appointment...Rey met me at the door, the service was finished in under an hour, and I was on my way...my experience has been terrific with this service department.Great Services
by TinaC6724 on 06/12/2015Great customer service. The experience from the time you walk into the dealership was great. Everyone was very nice and the overall process of buying a vehicle was easy.Great Experience!!!
by SoniaBoonstra on 06/10/2015I bought a 2014 Ford Edge from Cody Delaney. Great guy, not a high pressured salesman. Pleasant experience and I didn't spend the entire day at the dealership!! Also, great finance guy Randy Wooldridge!A satisfied customer
by Sodak8921 on 05/15/2015updated 05/28/2015Good experience. Needed a quick lube and got it. Customer service is always top notch.Great job as usual.
by DGP6625 on 05/18/2015Everyone goes out of their way to be helpful and as usual they do a great job!Job well done
by turtlelady7896 on 05/05/2015You run a tight ship there Mr. Chastang. Hats off to all employees. This is my first vehicle to purchase since my husband passed away. I was hesitant to do it and have been putting it off. Glad I went to Chastang. Seriously, you will… never know what that truly means to me.No Pressure
by pg542 on 04/24/2015Let's face it, buying a new vehicle is a hassle. At least for me it is. I internet shopped a number of dealers and for the most part no one was actually reading them. I would ask a question and get a reply to "come in and take a test… drive". Nadia Connor at Chastang Ford in Houston wasn't that way at all. She answered all my questions in a courteous and timely manner. The latter being very important to me. It was I who decided when it was time for a sales visit/test drive, not some one at the other end of an unanswered email. Nadia Connor and Cody Delaney made me feel comfortable about the whole process without the hype. I re'cd what I thought was a fair deal on my trade in and the sale price of my new pickup. I'm a satisfied customer. Go ring there bell.New F-150 Purchase
by Javaman_F150 on 04/16/2015Chastang Ford was great to deal with and I will recommend them to all looking for a new Ford in Houston. In general, I don't enjoy the vehicle buying process at all. It's not that I am afraid of getting a bad deal, it's just the general way… I have been treated before when vehicle shopping. At Chastang Ford everything went great. The communication was smooth and there was never any "hard sell" or whatever you want to call it. The staff was very friendly and courteous and when I left I felt as if I had made a couple of new friends. My experience with Chastang Ford was so much better than any other vehicle purchase I have previously made. If you are looking for a new vehicle, go see these nice people. You'll be glad you did. I sure am.Great Sales Experience
by loganj on 03/25/2015I would like to thank everyone down at Chastang Ford for giving us a great buying experience. We bought a commercial Van for our business last week. They are honest and treated us well. I would highly recommend speaking with Cody. He did an… excellent job working with us to get the deal done.Service - Chastang Ford
by B3rd on 02/16/2015Very pleased with the professionalism of the Chastang Ford Service Department. They had me in and out in the timeframe promised. They had answers for all my questions concerning future maintenance schedule visits. Good group of people.Excellant buying experiance
by David52361 on 10/31/2014Great price, honest interaction, low pressure, quick transaction,,,everything I have ever wanted in a new vehicle purchaseGreat service visit.
by yoosorio on 09/14/2013updated 08/03/2025I recently had issues with my F250 diesel truck because the check engine light came on. I took it in at this dealership expecting to be there for hours. I showed up early and a technician happened to be there even before they opened for… business. The technician and service advisor worked together to get my vehicle in even before they were opened at 7 am. I was in and out within an hour. They could have just told me to wait till they opened for business at 7 am but they went ahead and help me. They just fixed my truck and sent me on my way, no games or waste of time. Great service department!
Ford F-150
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Ford Expedition
Ford Escape
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