Customer Reviews of BMW of Houston North
Review type:
Best experience in purchasing a vehicle that I can remember.
I luv my X3
by Fred Davis on 12/29/2022I love how friendly the sale and service representatives are. I worked with Rader Evans and Shaun messiah. These gentlemen always take car of me when need assistance.We are pleased to hear you had such a positive experience with us, Fred! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excelente Service!!
by Alejandro on 12/23/2022Service was great. The dealer representative communicated all the time and gave us a detailed summary of the revision they did. It was a very good experience.Hi Alejandro, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
BMW owner
by Jean Baptist on 12/22/2022Julie Valdez was very and all the service department was very nice and professionalHi Jean, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Unexpected charges
by BMW_Guy on 12/19/2022Went in for an oil change and ended up doing more services which I was quoted a specific amount for but when I got the bill got additional charges for “other” fees for $320 was on the bill. The way the service guy explained it was fees for… the car wash and other maintenance servicing, so in other words more dealership BS. Felt like they could have been more upfront and explained it better.Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8901. We hope to hear from you.
Great service, no matter what you buy!
by David Cervantes on 11/17/2022We were in the market for a reliable and older used car for our daughter. Something with a reasonable price and in good condition. We found a 2012 Honda Civic with low miles at a very reasonable price. I did hesitate to consider this car… because I realized it was at a BMW dealership and thought they would not really treat us like a customer buying a new BMW, but we really wanted it, so we made plans to go and see it. I wasn't available to come look at it, but, with the way the current market is on used cars, my wife and daughter decided to go by themselves because they didn't want to lose out on this car. Everyone they met was professional, pleasant and helpful. There was no pressure to sign anything and when my wife told them she would have to come back another day so that I could come along, they told her to just take the car home for the day and that way I could see it myself at home. We had gone through the experience of buying a car earlier this year at another dealership and can tell you that BMW of Houston North goes above and beyond in every aspect, no matter what you buy! I told my wife, we may not be able to get a new BMW right now, but once all the kids are gone, we are definitely coming back here and I will let her pick out the BMW that she wants!Hello David, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Online purchase
by C Okeeffe on 11/16/2022Sales were a great experience to deal with. Mr. Mock was on his game and was very helpful. This was my first time purchasing a vehicle sight unseen (online /phone). I am not a trusting sole; But Mr. Mock made this experience a breeze and… went above the board to make this go smoothly. The vehicle was as described and exactly what I was expecting.Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Excellent Service on a recall notice
by Krandor63 on 10/17/2022I took my vehicle in for a recall notice. The staff was very polite and friendly, the check-in process was simple and easy, and they even cleaned the car inside and out! Excellent service!Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Houston North. Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy Process
by Brittney Gomez on 10/13/2022Since the moment I walked through the door I was greeted and taken care of right away. Purchasing my BMW x2 2023 was fast and easy. I would definitely recommend!Hi Brittney, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Recall
by Jody Wilson on 09/19/2022Immediately upon entering facility,I was greeted and my vehicle was dispatched within minutes of entry.Service was quick and complete in minimum time.Coffee and snacks along with a comfortable lounge make this a top of the line BMW… facility.I highly recommend taking your vehicle there👍Hi Jody, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Houston North and we hope to be of service again in the future.
Easy process
by Q on 09/14/2022My vehicle purchase was an easy process and honest business. Thanks Khalid!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Car sales
by ShaneRec on 09/03/2022Ed was straight to the point. Finance guy was AWESOME, really made me feel comfortable and explained every detail about my purchase.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
X5 drive
by RV on 09/01/2022Called the service desk and told them my problem with my vehicle. Derrick in service explained the issues with my vehicle, setup a courtesy car, texted an update on the repair. Two days later I received a text and call to pickup my… vehicle. Smooth easy service, that’s what I am looking for at a dealership. I never purchased the vehicle at this dealership but received 1st class service. Thank you!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Service
by Mylewis on 08/29/2022The service was excellent received video showing the view of the work that was being done.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Love my BMW
by Scanner on 08/11/2022Smooth transaction, from sales to finance.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
5th BMW Purchase
by Steven Schmulson on 08/10/2022This was our 5th purchase with BMW North Houston. Sales and finance team are knowledgeable and attentive. We feel that the pricing is fair and got a great deal!Hi Steven, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Beyond Satisfied
by Rakesha on 07/26/2022This was my second purchase with BMW North Houston and it was a great experience, from the beginning of the process until the end. They were professional and very friendly. I am very pleased with my new vehicle. It’s beautiful, performs… well and I got a good deal. They really work as a team at the dealership.Hi Rakesha, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Try another BMW Dealer!
by Houston BMW Buyer on 07/13/2022Did everything via email with Randy Breaux! He was great and answered all my questions! But THAT WAS it... Support beyond sales seems to be very challenged. Please be aware before purchasing a vehicle from this dealership given there are… multiple BMW dealers in Houston. I cancelled my GAP insurance on 2/2022 and still waiting on them for refund in JULY! THEY never respond to calls or emails! This lack of attention to detail shakes confidence in the organization.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up. Take care!
Christmas in July
by Gina R on 07/06/2022My experience here at BMW North was Great! From the sales representative to financing my experience was great! I will definitely be referring people to this dealership!Hi Gina, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Houston North! Thanks again for the recommendation, and have an amazing day!
Service x3
by Mario Moreno on 05/12/2022Great service!Hi Mario, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Wonderful sales experience
by Shiva on 04/20/2022It's my second time in 6 months buying a BMW from Tom and I had a lovely experience both times. Love his honesty and easy-going approach. He's truly a class act. I love both the Bemers we purchased!We are pleased to hear you had such a positive experience with us, Shiva! Thank you so much for being one of our valued guests and we look forward to your next visit!
Tune up
by Leechr1 on 04/11/2022Very easy. The team was attentive, timely, and did a great job. I never worry with this service team. Jeremy is the best!Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Jim, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Chole Yates on 05/24/2024