Customer Reviews of BMW of Houston North
Review type:
Best experience in purchasing a vehicle that I can remember.
by Jim S on 05/22/2024
Chase was pleasant to work with and hope he was as honest as I felt he was.
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The following reviews are more than two years old. They are not included in the overall rating.
221 reviews
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Flat tire
by BMWNHTX on 10/22/2018Great service from beginning to end. Had tire warranty and dealer worked with the insurance to have it all covered under warranty. Loaner was provided.We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
Poor communication, but good final result
by 11brownc on 10/19/2018BMW Houston North had my car for two weeks. I was not given a loaner car because the repair was supposed to be finished in 3-4 days. It was not easy getting in contact with my service advisor. I left several voicemails with no response over… 5 days. Eventually I called the service manager and got a call back from the advisor that day with an update on my car and to answer questions I had. The poor communication continued - my paperwork was passed off to other advisors to call me about additional work to be done, but I did not receive those calls. My advisor followed up days after these calls were to be made and did inform me of the work being recommended at that time. I expect better communication from a dealership, especially for the expensive repair I was having done (replace rear differential). That being said, I am very happy with the final result. Car is an ‘01 and drives like silk. However, given the poor experience leading up to it, I may go to a different dealership in the future.We regret to hear that you are displeased with your recent experience with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8901 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Happy Customer
by acheapshot on 10/08/2018Went in for an oil change and tire rotation. It was an especially busy day, so it took a while. However, they have a lovely waiting area with coffee, water, soft drinks and plenty of snacks. I received regular progress updates on my car,… and they even washed her for me. They did an excellent job, as she was grimy when I came in. No sign of that after they shined her up!Transmission leak
by DanielB on 10/02/2018The service was great Eric went above and beyond to help me get my Bmw fixedDo not go to this dealer
by Frstmebyr on 08/31/2018They have mislead me and I would suppose they will do the same to you. Do not buy a car from these people. Do not walk on to the property. Drive far far far away from them. Find a dealer that stands behind what they tell people and not… make excuse after excuse. You will thank me.Hello, thank you for bringing this matter to our attention. Please call our General Manager at (281) 305-8901 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
X3 Service
by William on 08/06/2018Service was performed in a professional and timely matter. Service advisor Jeremy was personable, professional and efficient.I LOVE MY BMW!!
by Heycole on 01/22/2018updated 02/06/2018The minute I walked into the Salesroom floor, I felt honored. Everyone was so pleasant and smiles filled the room. My salesperson, Ray was amazing. My plan was to test drive, ask questions, and decide if I really wanted to purchase.… Needless to say, I drove off with a black X3, Yay!!2016 BMW M2
by ZachNuhn on 11/21/2017updated 12/01/2017Walked in not expecting to buy a car... but they got me and absolutely no regrets. Extremely friendly and helpful during the process; made it quick and smooth. Had some slight issues after taking delivery of the vehicle and they provided a… complementary vehicle while they fixed it pro bono.Zach, thank you for your positive review. We hope you love your new car! We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Routine servuce
by Mgemini on 10/16/2017Good service but took 3.5 hrs for oil change and replacing spark plugsPoor dealership, staff, and experience (full details)
by hanhan418 on 08/09/2017Do not ever buy or lease a car from BMW of Houston North. My experience with them this week was horrible. I talked with the sales manager and we agreed on a price for a car and that I would be leasing it. Upon seeing the lease details, I… noticed several mistakes: They overcharged me on tax by $200. They were adamant it was correct, but they were proven wrong when they conceded and fixed the issue. Further, I noticed that they were going to make me pay an additional $1,600 upfront as a cash down payment on the lease for no reason, thereby charging me more than the agreed upon price of the car. They also charged me for negative equity on my current lease trade-in, which they seem to think is fair to pass on to the customer. Then, upon talking to their finance department, I noticed that they were going to charge me additional interest (money factor). BMW sets the rate at 3.62% (0.00151 x 2400) and they were going to charge me almost 1.00% more, despite having excellent credit. They wanted to make more money off the financing in addition to the sales price, and this was unacceptable to me. Perhaps to someone who is un-sophisticated in finance, all of this garbage would work. However, with over 10 years in the investment industry and as a manager of my own hedge fund, this is insulting to me. The people that I worked with who were involved are: Barbara Angelopoulos (sales manager), Ed Steinberg (client advisor), Steven Cook (sales director), Benjamin Chiu (CFS manager) and Nick Butuc (general manager). Please avoid working with this group of people and the dealership in the future. At best, the members of BMW of Houston North are incompetent, un-communicative, and passive-aggressive. At worst, they are [non-permissible content removed] with no moral or ethical compass and are unaccountable for their actions. They poorly reflect the values and reputation of the BMW brand. HanGreat Service
by KatieJohnson on 04/19/2017updated 05/01/2017Eduardo was great to deal with. Best customer service! Thank you for helping with my car.Don't do it!
by MJ2017Hstn on 04/03/2017Do NOT buy from this dealership! They are deceptive and LIE. I was treated like an insignificant number and not a valued customer even though there web site states "superb customer service and the car-buying experience that you will… remember." Well, I WILL remember it.....and I will never look at the BMW Brand the same again. There communication is horrible and deceptive, the salesmen don't even know the features of products they are selling. The GM won't even return your call after 3 or more attempts even though their website states "BMW of Houston North strives to set a new bar for customer experience, treating each and every client with paramount concern.". I had to file a complaint with BMW of North America. Horrible, Horrible stress .....took ANY fun out of buying a new car. I am sooooooo not excited anymore.We appreciate you taking the time to respond. The staff at BMW of Houston North take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8901. We hope to hear from you.
Not great service.
by Kim123418 on 12/15/2016updated 12/28/2016Arrived on time for my appointment only to be told I didn't have one. Waited for a long time for a provider to come see me as I waited in my car. I was never asked to go inside, and quite frankly it seemed like I wasn't welcome to go in.… As I waited the gentleman who check cars in stood behind my vehicle telling inappropriate jokes and using profanity. When I told the service provider that I thought the language that was being used was inappropriate and unprofessional he acted like it wasn't a big deal. I left my vehicle and was told that the service which was a battery change would only take a couple hours. After about 6 1/2 hours I called to find out what the delay was. I was told by the service provider that he had been calling the wrong number even though I gave him my number before I left and he had called me previously to tell me how much it was going to cost to change the battery. I normally take my car to the woodlands but since this service department was closer and I had limited time I took it to this dealership. I won't do that again.Professional and excellent service
by dd103194 on 12/13/2016updated 12/28/2016Dropped my 2012 X5 last week for maintenance service and repair. My Sevine advisor was courteous and professional. I was very pleased."Caveat emptor" (Forewarned Let the Buyer Beware)
by anissa319 on 12/25/2016The salesmen try to play you stupid and dumb. I don't like being conned and everyone deserves some form of respect when purchasing top name cars... if my husband hadn't purchased from them and supposed to have a rapport with them, I… wouldn't have purchased my X5. Not happy with being rushed and threatened, wish I could have went else where and shopped around. Plus the car had several dings and cracks which we weren't told about and could not see in the dark. "Caveat emptor" (Forewarned Let the Buyer Beware)We regret your experience with us here but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk directly with you and rectify these issues. You can contact the GM at (281) 305-8901 -- we hope to hear from you soon.
Excellent overall purchase
by MauiBoy83 on 10/17/2016I am very happy with both the vehicle and the service I received at BMW of Houston North. Sale was quick and easy, and we came to mutually-agreeable terms easily.Car shipped from Houston to Metro Detroit
by plyons1 on 07/28/2016Sarah and Adam did a great job handling an out-of-state sale. Made it comfortable and easy. Very good communication and service.Thanks so much for your feedback. Feel free to stop by if you ever need any more help.
Transparent and Best Deal
by imonlyamom on 07/12/2016Received online quote which was best offer in Houston area. Sales group was attentive and followed up after the sale. Finance group was more than informative. Many of the staff have worked there for quite awhile. They treat you like… family.great service
by eflemings on 07/01/2016Tyler was great very detailed very polite explained the issue and the solution time waited was ok waiting room was clean had very good snacks and drinks .Check up oil
by SMMoore on 06/30/2016Jeremy was very polite and the service was done in a appropriate time frame. It was a little busy and waiting in a trailer because construction was going on. It was definitely a better experience than I have had in the past despite the… temporary facilities.Good service. Minor room for improvement
by Edgar_Ro on 06/23/2016The dealership did a good job at performing the maintenance on my vehicle, setting me up with a rental car and washing my car. However, when I asked the service personnel if it was possible to upgrade the software in the entertainment… system of my vehicle, I was told very quickly that it was not possible; I decided to perform a Google search on my phone, and found the upgrade information on the BMW website; when I mentioned that to the service representative, he said he was going to look into it and give me a call, he even wrote down mi phone number. I never received a phone call. Not a deal breaker, but it made me feel like
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi Jim, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Chole Yates on 05/24/2024