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Customer Reviews of BMW of Houston North

Review type:

Overall rating

4.0
3.98 out of 5 stars

(49 reviews)


Customer recommendations:

Yes (37)|No (12)

Best experience in purchasing a vehicle that I can remember.

5 out of 5 starsby Jim S on 05/22/2024

Chase was pleasant to work with and hope he was as honest as I felt he was.
  • Hi Jim, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

    by Chole Yates on 05/24/2024

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The following reviews are more than two years old. They are not included in the overall rating.
221 reviews
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  • Get a car in 45 minutes

    5 out of 5 starsby MVallaro on 06/21/2016

    Ed helped me out and I've got my car and the paperwork done in 45 minutes. He really understand what you want and offer you exactly what you are looking for.
    • We appreciate your response! If you need more help, our team is available to talk -- safe travels!

      by autonation on 06/27/2016

  • Happy in Houston

    5 out of 5 starsby montgomery73 on 06/21/2016

    My CBS sensor indicated it was time for an oil change. I also received an e-mail notice which contained a link to the appointment calendar. I booked a convenient time, it was honored and I was in and out in the expected time. Service Advisor Jeremy did an excellent job, especially in light of the major disruption to the sales and service areas being replaced by new construction.
  • Great service

    5 out of 5 starsby Jerryse on 05/31/2016

    Chris, Facundo, Johnny & all others involved through the process were great to deal with as always. Very respectful, friendly, thorough, and helpful to the full extent.
  • New Car Purchase

    5 out of 5 starsby Scott9294 on 04/24/2016
    updated 05/10/2016

    Everything was excellent especially Greg Schell. He understood our needs, explained everything in detail so we could make the best possible decision in regards to our needs and or course wants. He was awesome!!!!
  • awesome service

    5 out of 5 starsby andrew_gi4 on 04/20/2016

    daniel was very informative and helpful throughout my purchase.
  • Great Customer Service

    5 out of 5 starsby carlebeck on 04/18/2016

    We were met immediately by our service advisor, Chris Corl, who was prepared to explain and meet our service needs. At the time of our appointment, the dealership was foregoing a major remodel where the waiting area was not available. Without hesitation, Chris opened his office for us to wait until our vehicle was ready, even providing us with coffee. He did not have to accommodate our wait, but he did. This is an example of excellent customer service where the client feels regarded, appreciated and important. Chris Corl is a true asset to your organization.
  • Great experience buying a car

    5 out of 5 starsby John201617 on 04/01/2016
    updated 04/07/2016

    BMW North provided a wonderful, professional experience in buying my 2014 X5. Negotiated the whole deal online! The were top notch in providing excellent service when I went to close. Salesman Shaun was top of the line. Will always look to them for future car buying needs.
  • Great experience

    5 out of 5 starsby JDCRAIN on 04/05/2016

    Fantastic place to do business . All the people we dealt with were extremely knowledgeable and professional.
  • Excellent

    4 out of 5 starsby Sabiraa3897 on 03/28/2016

    Excellent services,Excellent services after services , me and my brother bought 2 BMW 740i and 750i we got good deal and good care from sale rep even after working hours
  • Great experience overall

    5 out of 5 starsby AlizziFamily on 02/01/2016

    Great service overall. Very efficient. Friendly staff. Very knowledgable.
  • Wonderful Sales Team

    5 out of 5 starsby awingate on 01/26/2016

    I just purchased my second BMW from the BMW Houston North location and received the same excellent service and attention as I did the first time.
  • Always the best experience at BMW North

    5 out of 5 starsby SteveDonovan on 12/30/2015

    My family has always been 100% satisfied working with Ray Merheb at BMW North. He treats us like family and has 100% of our business. We have driven away this week in our 9 th BMW from Ray and will continue to come back over and over. I have referred Ray to my friends and they too are "sold" !! Ray is not related or did I know Ray before my first experience, but I can assure you you will be treated the same as me and my family are treated and will never need to go anywhere else! Thanks again to Ray and the team at BMW North.
  • Clean

    5 out of 5 starsby 1happyguy4745 on 12/29/2015

    An enjoyable sales experience. Salesman was very knowledgeable. No pressure.
  • Exceptional experience!!

    5 out of 5 starsby MDWITHBMW on 12/28/2015

    Friendly and knowledgeable salesperson and very considerate staff!!
  • Great service

    5 out of 5 starsby Megamorfs on 11/29/2015

    Great service, prompt and very professional. Made buying my car very easy and no hassle!
  • Awesome Service!!!!!!

    5 out of 5 starsby sandyjmz on 10/27/2015
    updated 11/12/2015

    I have purchased several vehicles from other dealerships and have to say BMW of Houston North is incomparable! Thanks Humberto!!!!!!
  • Great sales experience

    5 out of 5 starsby Jeninspring on 10/23/2015

    I recently bought my 3rd and 4th BMW, 2 cars in the same week! I bought my first 2 from The Woodlands dealership but decided to switch to the 1960 BMW North dealership and was very impressed with Stacy in the sales department....great experience!
  • Looking for the right SUV and Found It

    5 out of 5 starsby Kickitout on 09/25/2015

    My wife had a 13 year old Camry and wanted a bigger, more comfortable SUV that would be high enough to edssentilly "back in and sit down. Further we both wanted German engineering and a quality experience with the dealership. We found our exact match to our needs at BMW North Houston. Great experience and we could not be more pleased with the sales team, the service or the car. Well done BMW and BMW North Houston! New fan for life.
  • Sales and Service

    5 out of 5 starsby Missmaam79 on 09/08/2015

    My experience was absolutely WONDERFUL! Like non other. I would recommend anyone who has had a bad experience in purchasing a vehicle to go there! My sales instructor DEANGELO BURRELL was truly the world's best. within couple of hours we were done and I absolutely love my NEW 2015 BMW 5281! WHAT??
  • Excellent Service

    5 out of 5 starsby AlexWhite17361 on 08/11/2015

    Ed, the sales rep did an incredible job helping me choose the best lease car for my business. He helped me find the absolute best BMW lease price on the market. I could not be more happier. Just ask for Ed. North Side 45/1960 BMW.
  • I thought this was a reputable dealer...

    1 out of 5 starsby JPasz on 07/01/2015

    I purchased my 2014 BMW 328i brand new from this dealership. Throughout the duration of buying I was buying the car, I was treated fairly (as I am young, 26 at the time), given a fair price, and the sales team worked wonders for me went above and beyond. The first few times at the service department, I started noticing the lack of attention that employees of BMW of Houston North gives to their current customers. After recently having several problems with my car, the receptionist started becoming rude and would not show the respect any customer deserves when they purchase a product. When I bought this car, I believed that I would be experiencing the "Ultimate Service," but after dealing with the service department several times and being spoken over, corrected, and screamed at, I decided that my business should be brought somewhere else. My car was brought in 4 times to the dealership within two months because of systems failing. I didn't purchase this expensive car to have it turn out to be this unreliable and have bad service as I've experienced. I will not be bringing my car back to BMW of Houston North because once you buy or lease their car, they treat you absolutely horrible. I was so stressed out over this dealership, I decided to take my business elsewhere. When I buy my next vehicle, my car will be traded in through another BMW dealer which has already serviced my car and my problems remedied. Take BMW off the building at BMW of Houston North. The people inside make the Brand look bad.
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About our dealership

We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
  • Complimentary Coffee
  • Complimentary WiFi