Customer Reviews of AutoNation Chevrolet Gulf Freeway
Review type:
My 2024 Z51 Corvette Purchase was an exemplary experience!
Bad service
by Customer on 10/24/2023Took my Silverado in to get my battery that I had.purchased there to get a warranty replacent and ended up being forced to by and extra battery that I did not need because of bad communication on behalf.of the service advisor I was… assigned. I told the advisor that was not what I wanted but he just would not work with me. Apparently he went and ask the shop to remove the battery and the shop manager denied it, then he went to the service supervisor and he also denied the removal, the advisor said my only.option was to finance the battery which I had to do because they would not give me my keys. Could.of been a simple removal of the battery but no they were set on me buying the battery so now I'm $400 plus the finance charge in the hole for something I did not need. I mean it's not.like if the battery had been used or anything like that because my truck hadn't even left the dealer parking lot. This is why when it comes to speaking with someone about an issue about your vehicle it is better to call the person rather than texting. It the advisor would of called me and explained his intentions I would of told him what I wanted.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8940 -- we hope to hear from you soon.
Purchased Corvette
by Erick Rodas on 10/23/2023No issues, Kevin Wesson took care of me and went above and beyond for my needs.Hi Erick, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
30K milage Service
by Nick Garcia on 10/16/2023Complete service was completed in a timely manorHi Nick, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Window tint
by Jarreau on 10/14/2023Salesman Darrel Smith did and awesome job getting me into the truck that I always wanted. But my issue is that the passenger front window isn't tinted. I would like to see if you guys could tint the passenger side front window just for good… customer service and satisfaction.Hi, thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8940 -- we hope to hear from you soon.
Great Service
by Satisfied on 10/12/2023Only in town for a view days, Jay Dekohary was able to get the service I needed done on my Silverado, on short notice, and back to me so I could be on my need. Appreciate the personal attentiveness to the needs of the customer they also… show. I used them for 25+ years and will keep using. I go to no one else.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Gulf Freeway. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Svillagran on 10/12/2023Went over and beyond explaining other issues on the car. Very helpful and attentive.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Chev Silverado
by Paul Day on 10/02/2023Work was performed as promised and in a timely manner. Service Manager Jonathan was friendly, professional, and followed through on his word.Hi Paul, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Gulf Freeway. If you need more help, our team is available to talk -- safe travels!
To sales person. Luis Castañeda & The sales team.
by Carlos’s on 09/30/2023Great attention, they treat you like a family member at Auto Nation. Listen & answer all the questions you have. Special thanks for Luis Castañeda and his team.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales
by Felicuellar on 09/27/2023Valente Grimaldo was very helpful in purchasing our new vehicle.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Josegonzo on 09/13/2023Great service. Easy and fastHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Chris Islas
by Chris Islas on 09/08/2023The experience was wonderful and got me set up with what I needed, I saw the car as I drove up and I already knew it was mine. It was eventful and exciting and my sales rep., Chris made it all worthwhile to travel from the Katy area where I… reside to Autonation Chevy location. The best part was leaving the property in my new car...enjoying the hour drive back home.Hi Chris, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Cone Family
by Cone Family on 09/07/2023This was our first time dealing with AutoNation Chevrolet Gulf Freeway and it was a very enjoyable experience. Our salesman, Brent Schoppa, was wonderful! He did not pressure us into anything. He let us ask many questions and compare… several different vehicle models. Once we had settled on our model then we looked at what we wanted and what was available in their stock. Believe me when I say, I got everything I asked for and then some! My husband and I are both very satisfied with our purchase. We will definitely recommend AutoNation Chevrolet Gulf Freeway and Brent Schoppa to others.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet Gulf Freeway. Thanks for the recommendation, and have an amazing day!
20,000 miles service
by Jacobson on 09/04/2023Excellent service and Nauder the service manager keep me informed of everything that would be done on the service visit. Very pleased!Hi Jacobson, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Gulf Freeway! Don't hesitate to call us if you ever need anything. Be safe on the road!
Worst dealership ever
by Tica on 09/02/2023I purchased a pre-owned vehicle and it last 7 days. I took my 2016 Nissan versa note 3 times during the first 7 days and it is still there and they have done nothing. No lights on dashboard and a bad transmission. Also, they have the worst… customer service and will not answer the phone. Do not purchase new or used vehicles there. It is fraud. They do not want to honor the 90 day limited warranty.Hi Tica, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
2023 2 Door Chevy Truck
by Makcht08 on 08/26/2023Computer update failed mid stream, Service check all systems and reloaded the program update, in record time ..very pleased with my experience!Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Customer
by Customer on 08/24/2023Oil change and new headlight replacement was completed as promisedHi, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out if there's anything additional we can do for you.
Service department
by Leonardo on 08/24/2023Very disappointed with the service department worst dealership i have taken my gm vehicle too will not returned here for any service. They have the worst customer service and will not answer the phone.Hi Leonardo, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Oil change and tire rotation
by Daisey Vega on 08/23/2023Service took about 40 minutes to complete. Didn’t have to wait long in the lobby!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Frankie on 08/17/2023Quick and got me in and outHello Frankie, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
2018 Silverado warranty repairs
by JTijerina on 08/14/2023Had to have some extensive warranty work done to my truck and thanks to Gary Rodgers the customer service was fantastic. They kept me updated and got my ride back to me as soon as possible.Hi Jtijerina, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Price
by Alwayzon on 08/11/2023The Prices are Great very affordable!!!Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Peter Joyson on 07/23/2024