Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
Changing the juices
by Josh on 08/09/2022Eduardo was good! Quick and easy, and clear with everything! Already recommended to another M owner.Thank you Josh for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Kamil Masood is a Rock Star!!!
by Karen Briggs Gwin on 08/06/2022Excellent service by Kamil Masood. If he is out for some reason, I wait for him to return before scheduling. He is MOST excellent!!!Thank you for your kind words for Kamil, we appreciate it! We thank you for your business and look forward to your next visit!
A sweet experience was soured at the end
by Sean Watson on 07/18/2022I found a nice car, 2015 BMW 328i, with only 73K miles at a fair price. The salesperson, Efraim, was great but problems arose with financing. As a military veteran I had already secured full financing with USAA at 3.59% but was told because… I lived in another state they would not accept it. Which I thought was shady. The financial manager subsequently offered me a outrageous interest of 8%. At that point I was walking the door only to be met by the salesperson saying they found a lender at 4.79%!!! Which I reluctantly accepted because I didn't want to drive 4 hours back to Louisiana without a car that I desperately needed. The extra 1.2% cost me over $700. That was very disappointing. I'm always wary of the financial tactics of car buying. It was on a Saturday so they deducted $200 for not being able to replace the cracked windshield. But after all the paperwork was signed I received one last blow to the gut. The car only had one key remote! After a long 4 hour drive and the financial wranglings, it never occurred to me to ask about the number of keys. Being a BMW dealership I thought that would not be an issue. That's going to be an expensive oversight for a customer to bear, at least $400! Hopefully the tires which are not a match are all run flat, as BMWs don't have a spare. I would have giving Advantage a 5 star rating if not for those major issues. I can still recommend them but beware of the backdoor financing shenanigans.Thank you for bringing this to my attention. I apologize for your sales experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Stephen Prather General Manager (713) 289-1211 | sprather@advantagecars.com
Hello Mr. Prather...I sent you an email on July 23, 2022
Professional, Knowledgeable, Good Communication During Serving
by RAL on 07/14/2022Consistent high level of serviceThank you. We're glad that you had an excellent experience with your recent service visit.
In and out
by ABlunt on 07/07/2022This dealership is top rated. Barry Thomas is professional and he is very knowledgeable about the ends and outs of the service procedures. Barry is an excellent service advisor. I have a BMW dealership which is closer but I always come to… Midtown to get great service. I definitely will refer family and friends to this dealership and Barry Thomas as a service advisor.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Excellence All Around
by Dwaine Sonier on 07/05/2022Jovanny Guerrero was excellent to work with. He was very attentive and came through on his promises. I was on a tight schedule and he was able to get me a loaner for a meeting I had to attend AND my vehicle was ready when promised.… Excellent experience.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Friendly , chaotic - don’t bring your EV for service
by Marc M on 06/29/2022Service person was friendly- however that a regular service for a BMW i3 takes 4 business days is not acceptable. Yes a loaner car was offered me on day 2 , but only on my complaint. I was also mentioning that I contemplate to buy a new BMW… i4 and I didn’t get any referral further from this . Just bad. BMW Germany would be ashamed of this service and customer care .Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me at (713) 289-1211. I look forward to speaking with you. Stephen Prather General Manager
Best Service Experience
by Amine on 06/26/2022Brough my car in for service and Johnathan was my adviser Doesn’t get more professional than that Thank you for an amazing experienceThank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
David took care of our car as outstanding as ever.
by Nancy on 06/16/2022Great service, great communication. Car was ready faster than anticipated. Thank you so much, David.Thank you Nancy for your kind words! We look forward to your business with us again!
Annual checkup
by Natasha on 06/13/2022The annual checkup was good. The dealership took care of what needed to be done in a timely manner.Thank you, Natasha for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Great service
by Maistran Pillay on 06/12/2022Good service. Was kept informed by Kamil. No surprises.Maistran, Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Quick start and convenient shuttle service with a 5 series!
by Matthew on 06/06/2022Excellent service with video documentation on receiving and during the process. Very informative. It’s a Monday and loaner car crunch, so tried their shuttle service that literally would take you anywhere in Greater Houston area. It’s nice… to have this in a 5-series.Thank you for the review, Matthew! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Let’s make a deal
by Gene M on 06/02/2022Did not like dealing for a lower price on an expensive repair. I felt like I was being taken advantage of.I apologize that you experienced these service issues. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you. Stephen Prather General Manager sprather@advantagecars.com
I love working with David!!
by Meredith Canada on 06/02/2022Build a relationship with your service professional. They get to know you and your vehicleThank you for the review, Meredith! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Quality fast service
by Tracee on 05/31/2022Berry Thomas is amazing! He is thorough and fast. He’s the type of person who knows how to call you back and take care of things. No words can express the quality service I have received while having my car serviced.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
overall great attention and help
by Joel Salinas on 05/31/2022Amazing personnel at this location. Everything was explained with detail and I was confident enough to get an extended maintenance plan. Thanks.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Once again, Advantage BMW Service department rocks!
by Philip K on 05/31/2022I brought my car for an inspection to renew my registration. They are a friendly, efficient group of folks. My car was ready in a very short time. I'm a loyal customer due to repeated superior service. My service advisor was Armano… Gonzalez. He kept me informed of the status of my vehicle and arranged for a ride home and back to the dealership when the car was ready.Thank you, Philip! We are thrilled that you had a pleasant service visit with Armano!
So easy to get service!
by Bill P on 05/31/2022Best BMW dealership in greater HoustonExcellent Service Advisor!
by SD on 05/31/2022Outstanding customer service experience with Lourdes! I called on a Friday afternoon at 5pm and Lourdes got me an appointment for the very next day, a Saturday!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Responsive and rapid
by AS on 05/30/2022The service was excellent! I received immediate response to my questions and concerns, the repair work was done rapidly, and effectively.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
No lie! Best experience ever!
by Sir Sin on 05/30/2022My experience was the best I’ve ever had dealing with any type of mechanic/dealership service. Got ton of work done to my car and it runs literally like a brand new car. I thank these guys here a lot. Great job on painting my rims as well.… Perfect touch to the color.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023