Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
Recalls
by luisgarcialaw on 04/11/2019Took my vehicle in for 3 recalls. Great experience and awesome customer service. Kevin was absolutely great and kept me updated at all times.Thank you for your kind words about Kevin! We are very happy to hear that we were able to provide you with an enjoyable experience!
Outstanding Service
by chardnett on 04/10/2019Midtown BMW service team is Exceptional!Thank you Chardnett for your kind words about our team!
Goid service quality
by Oscar_M on 03/30/2019What I like about this dealership, my service advisor Khalil Masood and the techs is that they are very accessible and willing to answer technical questions. For an engineer like myself who wants to understand the issues, this is… important. They also stand by their quotes.We are glad to hear that Khalil has earned your business and treated you right, Oscar!
Great Experience with Fernando Rivas At Midtown!
by ItoEto1 on 03/28/2019If you are in Houston looking for a Bimmer, and have no patience to deal with painful sales pitch and/or bait and switch tactics so ubiquitous at car dealerships, connect with Fernando. For us, Fernando came across as sincere and… super-accommodative as we changed our minds multiple times on which car/SUV/M2 etc., we really wanted. We meet back and forth with him so many times over the course of two months, rest driving multiple cars, all the while keeping the cost discussion straight and fair. At the very end, there was a bit of a hiccup on the pricing on our trade-in, which annoyed us, but even before anything went close to becoming a pain, Fernando took care of it. So, my vote is on him. The Advantage folks that we engaged with, other than Fernando were also great! Didnât pressure us on anything, were respectful of our time, and seemed knowledgeable. Looks like they do care about our experience and not just the margins on the sale. Give it a go!Hello and thank you for your review of Fernando! We are thrilled o hear he took the time to ensure your satisfaction on your vehicle purchase!
Best bmw service center ever
by americansoe on 03/22/2019There is nothing like the feeling of trust towards an establishment. that is exactly what I've found in bmw midtown service center, especially with the service provider Omar. I say this because I happen to only have one vehicle that I drive… often, so i dream "maintenance due" and not all the time I like what I have to have serviced due to monetary depletion. But Omar has always taken the time to explain what I need and the importance of it. I appreciate him providing the knowledgable explanation of services needed with complete professional patience, because I'm a walking talkaholic questionnaire. Thanks bmw midtown. Omar is an excellent representative for your bmw team.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Great customer service
by BhavikaP on 03/12/2019The service managers at this location are excellent, they take their time in explaining everything in detail and are very thorough in their assessments. The turn around is also very quick and efficient.Thank you for your kind words about our service team! We are thrilled that they provided you with an excellent experience!
KAMIL MASOOD - Great Service Advisor
by Basheer2930 on 03/08/2019The experience was absolutely great! I took my car there for service twice and everytime Kamil Masood was friendly, patient and helpful. We used to go to the Woodlands but my experience with BMW Midtown was just absolutely great. Kamil… CUSTOMER SERVICE made a big different experience! Thanks Kamil.Thank you for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
Great car, great service.
by Arthur520 on 03/07/2019All and all, my wife and I are extremely happy with our 2019 BMW X4. Our salesman Sam was patient and very helpful with us throughout the entire process. We felt like we came out the be best deal possible and that's all you can really ask… when buying a new car. Advantage is definitely a place we love to continue doing business.Thank you Arthur for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
CM rebiew
by Carinamendez on 02/22/2019I'm so happy with my purchase, the team at BMW Midtown is outstanding. Al Lloyd specially answer my questions honestly and provided the best car shopping experience, he is amazing and I'm forever grateful.Thank you for your kind words for our staff, we appreciate it!
Highly Professional Service
by revuemaster on 02/12/2019My client advisor, Mr. Omar Reyna did an awesome job explaining to the most important detail the necessary repairs on my X5 and he really did manage everything professionally. Keep it up, you're an asset to the company!Thank you for your kind words for our staff, we appreciate it!
Highly recommend!
by Boci3842 on 01/19/2019Nicolae was great! Very professional, and helped me to find the best vehicle for my budget.Thank you for your kind words! We thank you for your business and look forward to your next visit!
Accommodating and attention to detail
by Dr_G_TX on 01/09/2019Great service in a timely manner. The actual price was less than my estimate, which was a nice suprise. Omar was very helpful. I was happy that they washed the car, too.Thank you Dr. G for your kind words! We thank you for your business and look forward to your next visit!
Life time customer
by partyplannertx on 01/04/2019I absolutely love the sales and service team at this location. They are super efficient and they really care about making sure your experience stressless. The service manager Anthony is awesome to say the least, and Kamal and Brandon are… two of the friendliest people you will ever meet. I am confident that I'm receiving the best service in the industry and plan to stay apart of their family for many years to come.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
No Hassle experience from start to end
by Ashok on 12/31/2018From the time I spoke with the Sales representative Jorge Martinez till the time I drove my 2016 X5, it was a seamless , painless and worry free experience. Jorge handled the whole process with a smile on his face and provided all the… options on the table and made it easy for me and my wife to choose what was right for us. He even suggested some of the options that would save us money and get us more for the money. The icing on the cake was the best possible price that Advantage BMW offered for my trade in Overall it was a great experience and definitely the top spot for my next car purchaseMy Review is regarding SERVICE
by PROFIT77006 on 12/23/2018Had an excellent experience with the service team. My 3 series was being repaired and I was treated with the best care. The team went out of their way to ensure I had a loaner car for an extended period of time. The Service Dept. has a… customer for life; granted the keep up the excellent work. I'm currently working with the sales staff to again purchase a 2nd BMW. Hope they'll assist with making this happen; fair accurate pricing.Thank you for your kind words for our service department! We sincerely appreciate your business.
Thanks for Excellent Customer Service
by MrChris on 12/06/2018On December 3rd I took my daughter's 2017 BMW X3 to Advantage BMW for the Annual Registration inspection. The service I received from Ms. Powell was above and beyond. Upon early arrival I explained to Ms. Powell that we were having… electrical problems at our home and that an electrician would arrive at our home within two hours. Ms. Powell assured me that the service would conclude within my time window and I would be on my way. Ms. Powell delivered as promised and had the car washed for good measure. I recommend Advantage BMW to any owner looking for quality customer service and I appreciate the professionalism and can do spirit of Ms. Powell. Schedule your next BMW service appointment at Advantage BMW for first class service.Excellence
by Jeremy121 on 11/09/2018I use Advantage BMW exclusively to have my vehicle serviced. They are a professional group of guys and know what they are doing. They take their time to get the job done right. Mike Stevens and Robert Garcia went beyond what is normal to… provide excellent service as always.âRed Carpet Service
by MycarDeal on 10/29/2018Excellent customer service. Same day service in most cases and very easy check in and check out.Great service
by midlandbuyer on 10/18/2018The shuttle service is very convenient.Used car purchase
by Josiewealls on 09/26/2018Best automobile purchase experience I've ever had. Friendly attentive staff. David Morris was courteous and knowledgeable.BMW CPO purchase, good experience
by Htownburbs on 09/20/2018Had a great experience recently purchasing a CPO with Sergio Jimenez. I had called ahead about a few models and he had several prepared next to each other ready to inspect and test drive on arrival. Friendly, informative, no nonsense and… easy process.
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023